About us
Business highlights
24 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesSenior Discount
10%
Accepted payment methods
Photos of past projects
Reviews
4.5334 Reviews
Showing 251-275 of 334 reviews
Joseph W.
08/2017
basement waterproofing
 + -1 more.
Description of Work: Carbon fiber strips.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$750
Teresa S.
08/2017
basement waterproofing
 + -1 moreExcellent.
Description of Work: Waterproofing and Rhino Carbon Fiber wall supports.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$18,477
Matt B.
08/2017
foundation repair
 + -1 more.
Description of Work: Crack repair service.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$750
Diana B.
08/2017
basement remodeling
 + -1 moreVery good.
Description of Work: Carbon fiber supports.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,500
Todd M.
08/2017
gutter repair
 + -1 more.
Description of Work: Replaced underground downspout piping for our house.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,000
Chad P.
02/2004
concrete repair, concrete driveways
 + 0 moreTHEY DID A GREAT JOB AND CLEANED UP VERY NICELY.
Description of Work: REPLACED DRIVE WAY AND WALKS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$12,890
Response from The Basement Guys
GINA K.
02/2004
basement waterproofing
 + -1 moreHE WAS VERY RESPONSIVE AND CAME OUT THAT DAY. HE WAS CONSERVATIVE IN NOT RUSHING TO DO ANYTHING AND TO WAIT AND SEE IF THERE IS RECURRENCE. HE EXPLAINED SEVERAL DIFFERENT OPTIONS WITH VARYING LEVEL OF PRICING. WE HAVEN'T HAD THE WORK DONE. WE FOUND OUT THAT THE PROBLEM MAY BE RELATED TO NEW STREET WORK (CITY RELATED.) THEIR PRICING SEEMED COMPETITIVE WHEN CALLING OTHER COMPANIES.
Description of Work: WE HAD ONE TIME WATER IN OUR BASEMENT AFTER RECORD RAINFALL WHICH DID NOT HAVE A HISTORY OF GETTING WET.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
TAMMY F.
01/2004
concrete repair
 + -1 moreTHEY ARRIVED AT THE SCHEDULED TIME, WERE VERY THOROUGH IN THEIR EXPLANATION AND QUOTED ME A FAIR PRICE WITHOUT APPLYING ANY PRESSURE TACTICS. I HAD THEM DO THE WORK AND BOY ARE WE HAPPY!!! THEY DID A FANTASTIC JOB, CLEANED UP EXTREMELY WELL AND HELD FIRM ON THE PRICE THAT THEY ORIGINALLY ESTIMATED DESPITE SOME UNFORESEEN OBSTACLES THEY ENCOUNTERED. I WOULD HIGHLY RECOMMEND THE BASEMENT GUYS TO ANYONE LOOKING FOR ANY TYPE OF CONCRETE REPLACEMENT, REPAIR OR BASEMENT WORK. OVERALL EXPERIENCE WAS EXCELLENT, FROM THE INITIAL CALL THROUGH COMPLETION OF THE JOB!
Description of Work: MY PARENTS HAD A PORCH AND PATIO THAT WAS CRACKED AND CRUMBLING SO I CALLED THREE COMPANIES TO OBTAIN ESTIMATES. ONLY THE BASEMENT GUYS WOULD SCHEDULE AN APPOINTMENT WITH ME SINCE I WAS NOT THE HOMEOWNER. I HANDLE ALL MY PARENTS HOME IMPROVEMENT ISSUES AND WAS VERY HAPPY THAT THE BASEMENT GUYS WOULD WORK WITH ME ON THIS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$6,800
Becky H.
01/2004
basement waterproofing
 + -1 moreCOMPLETELY UNRESPONSIVE -- MUST HAVE TOO MUCH WORK TO RETURN PHONE CALLS, EVEN THOUGH THEY CONTINUE TO ADVERTISE $500 OFF W/ COUPON IN A NUMBER OF PUBLICATIONS.
Description of Work: OBTAINED AN ESTIMATE AFTER SPENDING MORE THAN 2 HOURS WITH A COMPANY REPRESENTATIVE. HE WAS INTERESTED IN HAVING ME SIGN A CONTRACT AND TURN OVER A SUBSTANTIAL DOWN PAYMENT THAT EVENING (EVEN THOUGH THEY COULDN'T START THE WORK FOR NEARLY 3 MONTHS). I WANTED TO THINK IT OVER DURING THE WEEKEND. HE PROMISED TO FOLLOW UP WITH ME MONDAY OR TUESDAY. I NEVER HEARD BACK. I HAVE CALLED THE COMPANY 2 MORE TIMES AND CAN'T GET A RETURN PHONE CALL.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
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| punctuality |
$9,000
Response from The Basement Guys
SEAN B.
01/2004
concrete repair
 + -1 moreDOUG THE SERVICE MANAGER WAS GREAT.
Description of Work: REPLACED PORCH AND CONCRETE WORK.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,700
SUSAN M.
11/2003
basement waterproofing
 + -1 moreJOE WAS OUR FOREMAN AND WAS GREAT, AND HE WAS ALL ABOUT GETTING THE WORK DONE RIGHT.
Description of Work: REINFORCED BASEMENT WALL WITH CARBON FIBER, AND INSTALLED NEW DRAINS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,620
MICHAEL A.
11/2003
basement waterproofing
 + -1 moreTHEY DID A GREAT JOB AND I WOULD RECOMMEND THEM TO ANYONE.
Description of Work: THEY EXCAVATED THE OUTSIDE WALL OF BASEMENT, SEALED IT, BACKFILLED WITH GRAVEL, THEN ROUGH GRADED DIRT.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,800
SUSAN B.
10/2003
basement waterproofing
 + -1 moreTHIS COMPANY MADE YOU FEEL THAT IF YOU DIDN'T GO WITH THEM, WHOMEVER ELSE YOU CHOSE WOULDN'T BE ABLE TO WATERPROOF FOR YOU, (IT WOULD FAIL.) WE EVEN GOT A LETTER IN THE MAIL A FEW DAYS AFTER THE FREE ESTIMATE, WHICH WAS VERY NICE, BUT SEEMED LIKE ANOTHER REMINDER TO WORK WITH THEM ONLY. (IN SHORT, THEY WERE SALESMEN TRYING TO SELL A PRODUCT.)THEIR PRICES WERE EXPENSIVE COMPARED TO THE COMPANY WE WENT WITH. THIS COMPANY ONLY WANTED TO DO OUR WHOLE BASEMENT AND IF WE ONLY WANTED A PARTIAL BASEMENT WATERPROOFING, THEY MADE THIS PRICE EXTREMELY HIGH TO DISCOURAGE THIS PRACTICE. (THEY TOLD US THEY KNEW IT WOULDN'T WORK, SO THAT IS WHY THEY MADE THAT PRICE SO HIGH.) THE COMPANY WE WENT WITH, SAID WE DIDN'T NEED THE WHOLE BASEMENT DONE AND GAVE US A VERY REASONABLE PRICE.
Description of Work: THEIR REPRESENTATIVE WAS VERY NICE AND SPENT A LOT OF TIME EXPLAINING WATERPROOFING SOLUTIONS, BUT WE FELT PRESSURED TO PURCHASE FROM THEM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
SALLY K.
04/2003
basement waterproofing
 + -1 moreTHEY WERE GREAT! THEY WERE VERY PROMPT AND THEY FINISHED THE WHOLE JOB VERY QUICKLY AND EFFICIENTLY. THEY CAME RIGHT OUT AND FIXED ANY PROBLEMS AND THEY WERE VERY NICE TO DEAL WITH. I LIKE THE FACT THAT THEY WERE VERY CLEAN AND CLEANED UP AFTER THEMSELVES EVERY DAY.
Description of Work: BASEMENT WATERPROOFING, WALL BRACING, NEW SUMP PUMP
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,500
PATRICIA B.
04/2003
basement waterproofing
 + -1 moreTHE CREW THAT CAME TO MY HOUSE WAS LED BY FOREMAN JERRY ROSS. HE WAS VERY POLITE AND KNOWLEDGEABLE AND WAS MORE THAN HAPPY TO ANSWER ALL THE QUESTIONS WE ASKED HIM. THE JOB WAS COMPLETED IN 2 1/2 DAYS. THEY TOOK CARE AND PRECAUTIONS NOT TO TRACK ANYTHING IN THE HOUSE AND WERE VERY PROFESSIONAL.
Description of Work: MY ENTIRE BASEMENT WAS WATERPROOFED AND A SUMP PUMP WAS INSTALLED. I INITIALLY CALLED ANOTHER COMPANY, BUT HIGH PRESSURE TACTICS WERE USED. I CALLED THE BASEMENT GUYS AND THEY SENT OUT ANDY REHNER FOR THE ESTIMATE. NO HIGH PRESSURE TACTICS WERE USED AND HE WAS GENUINELY NICE AND SPENT A LOT OF TIME EXPLAINING THE SYSTEM TO US. I LEARNED MORE FROM HIM THAN THE OTHER 2 COMPANIES THAT GAVE ME ESTIMATES. THEY BACK UP THEIR PROMISE TO PLEASE THE CUSTOMER. I AM EXTREMELY HAPPY AND HAVE RECOMMENDED THIS COMPANY TO OTHER PEOPLE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Lawrence F.
11/2002
basement waterproofing
 + -1 moreI DID NOT LIKE THE ALMOST ''BAIT AND SWITCH'' APPROACH TO THE PROCESS OF ESTIMATING THE JOB.
Description of Work: AT FIRST THE REPRESENTATIVE WANTED TO ''FIX'' THE ENTIRE BASEMENT INCLUDING TWO NEW SUMP PUMPS AND OUTSIDE DRAIN LINES. WHEN I BALKED AT THE $9000 PRICE, HE BACKED DOWN TO JUST PART OF THE BASEMENT AND ONE NEW SUMP PUMP.
| Rating Category | Rating out of 5 |
|---|---|
| value |
$9,000
Response from The Basement Guys
PATRICIA K.
11/2002
basement waterproofing
 + -1 moreWE WERE VERY PLEASED WITH THE FOREMAN AND HIS CREW. THEY WERE ON TIME, WORKED HARD AND DID A GREAT JOB. THEY WERE INFORMATIVE AND RESPECTFUL OF OUR POSSESSIONS. FROM THE VERY BEGINNING WITH MY PHONE CALL TO THE COMPANY UNTIL THE END OF THE JOB, WE GOT FIRST CLASS SERVICE. I WOULD RATE THIS COMPANY AND THEIR EMPLOYEES "A" FOR A GREAT JOB DONE. THEY MADE IT A PLEASANT EXPERIENCE FOR OUR FAMILY. WE WERE REALLY PLEASED WITH THE JOB.
Description of Work: WATERPROOFED BASEMENT. DUG OUT AND PUSHED WALL BACK, WHITE WALL ATTACHED, AND TOP SOIL TO REPAIR DUG OUT AREA.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$8,448
Jennifer J.
11/2002
basement waterproofing
 + -1 moreALL WORKERS WERE EXTREMELY POLITE, WELL-MANNERED AND EFFICIENT, WHICH I APPRECIATED AS THEY WORKED AMIDST MY TWO VERY YOUNG, CURIOUS CHILDREN. THEY WERE ALSO VERY CONSIDERATE OF MY HOME AND KEEPING IT AS CLEAN AS POSSIBLE WHILE THEY WORKED. THEIR WORK WAS VERY PROFESSIONAL AND THEY WERE VERY FLEXIBLE, ADJUSTING THE WORK TO SITUATIONS UNCOVERED AS THEY PROGRESSED IN THE JOB. WE WERE EXTREMELY PLEASED WITH THE ENTIRE PROCESS, FROM THE SALESMAN`S INITIAL VISIT TO THE CLEAN-UP AT THE END OF THE JOB. THEY WERE ALSO VERY RESPONSIVE TO A FOLLOW-UP QUESTION WE HAD TWO DAYS AFTER THE WORK WAS COMPLETED. WE WOULD DEFINITELY RECOMMEND TO FRIENDS AND FAMILY.
Description of Work: DUG OUT AND REPLACED OLD DRAINAGE SYSTEM IN BASEMENT AS WELL AS INSTALLED A NEW SUMP PUMP. ALSO REPLACED EXTERIOR DRAINS LEADING FROM DOWNSPOUTS TO STREET AND REPLACED DAMAGED SIDEWALK.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,700
09/2002
basement waterproofing
 + -1 moreTHEY WERE THE BEST PRICE IN TOWN. VERY GOOD JOB.
Description of Work: INSTALLED STEEL BEAMS
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$900
09/2002
basement waterproofing
 + -1 moreFOLLOW UP SERVICE & EXPLANATION OF WHAT WAS DONE WAS VERY GOOD. GREAT SERVICE. HONEST!
Description of Work: WATERPROOFED BASEMENT. RE-DID DRAINAGE AND NEW WATER PUMP
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$4,000
08/2002
basement waterproofing
 + -1 moreSALESMAN WAS REALLY FRIENDLY. THE WORK WAS VERY GOOD.
Description of Work: CONCRETE POURING, WATERPROOFING, EXCAVATING
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
08/2002
concrete repair
 + -1 moreSALESMAN WAS REALLY FRIENDLY. THE WORK WAS VERY GOOD.
Description of Work: CONCRETE POURING, WATERPROOFING, EXCAVATING
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
08/2002
excavators
 + -1 moreSALESMAN WAS REALLY FRIENDLY. THE WORK WAS VERY GOOD.
Description of Work: CONCRETE POURING, WATERPROOFING, EXCAVATING
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from The Basement Guys
KIRK P.
08/2002
drain pipe
 + -1 moreTHEY ACCIDENTALLY BROKE ANOTHER EXISTING PIPE THAT WE DISCOVERED AFTER THEY LEFT. THEY CAME QUICKLY TO REPAIR IT AND REIMBURSED THE SERVICE CHARGE FROM ROTO-ROOTER. WE WILL USE THEM AGAIN BECAUSE OF THEIR PROFESSIONALISM.
Description of Work: INSTALLED UNDERGROUND DRAIN PIPES
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
Response from The Basement Guys
CARL C.
06/2002
basement waterproofing
 + -1 moreWE WERE VERY HAPPY WITH THE JOB THEY DID. VERY GOOD WORK. WE NOW HAVE A NICE, DRY BASEMENT WE CAN STAND UP IN.
Description of Work: BREAK OUT FLOOR 18-24" DEEP AND LEVEL FLOOR. DRAIN COMPLETE BASEMENT, INSTALL SUMP PUMP ETC
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$12,000
Contact information
1633 Thornwood Dr, Heath, OH 43056
http://www.thebasementguys.comLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Basement Waterproofing,
Basement Remodeling,
Foundation Repair,
Wells and Pumps,
Concrete Pouring and Repair,
Drain Pipe Installation,
Glass Block,
General Remodeling,
Plumbing,
Insulation,
Excavating,
Windows
FAQ
The Basement Guys is currently rated 4.6 overall out of 5.
The Basement Guys accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Basement Guys offers free project estimates.
Yes, The Basement Guys offers eco-friendly accreditations.
No, The Basement Guys does not offer a senior discount.
No, The Basement Guys does not offer emergency services.
Yes, The Basement Guys offers warranties.
The Basement Guys offers the following services: Basement waterproofing, basement finishing, cracked and bowed walls, wall rebuilds, piering, excavating, water gas and sewer line repair and replacement, sump pumps and battery backup pumps, downspouts, and french drains.
Mold removal
Contact information
1633 Thornwood Dr, Heath, OH 43056
http://www.thebasementguys.com