The Basement Guys

THEY WERE ON TIME, FINISHED A DAY EARLY, AND WHAT I LIKED THE BEST WAS HOW THEY LEFT MY HOUSE AND DRIVEWAY. THEY CLEANED UP EVERYTHING FAR ABOVE WHAT I EXPECTED. A JOB WELL DONE.

GIVEN THE CIRCUMSTANCES I WAS IN I NEEDED THINGS DONE QUICKLY AND THEY DID IT WHEN THEY SAID THEY WOULD. THEY CLEANED EVERYTHING UP AND WERE VERY NEAT AND TIDY AND PROFESSIONAL. THEY JUST DID A GREAT JOB.

IT WAS NOT NECESSARY TO HIRE HIM AT THIS TIME. HE WAS VERY HONEST AND HELPFUL.

WORKMEN SHOWED UP ON TIME. THEY WERE VERY PLEASANT. DID EXCELLENT WORK IN A TIMELY FASHION. WOULD HAVE THEM DO MORE WORK IN FUTURE.

THEY ARE AN EXTREMELY PROFESSIONAL CREW OF FOUR PEOPLE. THEY WORKED 8-5 FOR FOUR DAYS ON THIS JOB. THEY DIDN'T LOAF AND INDEED EARNED EVERY BIT OF THE $13,000 FOR THE HARD LABOR THEY PUT IN ON THE JOB.

I WAS VERY HAPPY WITH MY PORCH, AND THEY ARE VERY NICE PEOPLE.

THE GUYS WERE PROMPT, THEY DID WHAT THEY SAID THEY WOULD, AND DID AND OUTSTANDING JOB CLEANING UP; WITH EVERYTHING OVERALL.

THE WORKERS WERE ON TIME EVERY DAY. THEY WERE VERY COURTEOUS AND EXPLAINED WHAT THEY WERE DOING SO I COULD UNDERSTAND IT. THEY EVEN FINISHED A HALF DAY EARLY! I HAD A COUPLE OF PROBLEMS AFTER THE JOB WAS DONE WHICH THEY WERE ABLE TO RESOLVE OVER THE PHONE FOR ME.

THE LIFETIME WARRANTY OF THE STRUCTURE (INCLUDING EARTH BOUND WALLS AND FLOOR) AS WELL AS A FIVE YEAR WARRANTY OF SUMP PUMP WERE ALL SELLING POINTS FOR ME. I AM VERY SATISFIED! THE BASEMENT LOOKS GREAT EVEN AFTER ALL THE RAIN.

DID EXCELLENT WORK, AND I'M VERY PLEASED.

THE INSPECTOR WAS ON TIME, VERY POLITE, LISTENED TO ALL MY CONCERNS AND ADDRESSED THEM WELL. THE CREW WORKED VERY HARD NON STOP FOR 4 DAYS AND CLEANED UP AFTER THEMSELVES. THIS COMPANY SHOWED UP ON TIME AND THEY WERE VERY PROFESSIONAL. I WOULD RECOMMEND THIS COMPANY TO ANYONE THAT HAS ANY KIND OF BASEMENT PROBLEMS.

THEY WERE ON TIME, VERY POLITE, WORKED VERY HARD AND DID EXCELLENT WORK.

WE HAD OUR BASEMENT DONE BY THIS COMPANY A YEAR AGO AND WE HAVE HAD CONTINUED LEAKAGE. WE HAVE CALLED THEM OUT TWO TIMES. THEY CAME OUT THIS WEEK FOR THE THIRD TIME. THEY'RE TELLING ME IT NEEDS MORE WORK. THEY DID NOT INDICATE THERE WOULD NEED TO BE MORE WORK THE SECOND TIME THEY CAME OUT. THEY ARE NOW TELLING ME THE WATER IS NOT COMING FROM THE WALL BUT IN THROUGH THE WINDOWS. THEY DID NOT MENTION THAT THERE WAS WATER COMING THROUGH THE WINDOWS THE FIRST TIME THEY CAME OUT, OR THE SECOND TIME, OR WHEN THEY GAVE THE ESTIMATE. THEIR WARRANTY SAYS THEY GUARANTEE A DRY BASEMENT, A LIFETIME WARRANTY PERIOD. THEY AGREE TO SERVICE EARTHBOUND SEEPAGE THROUGH WALLS AND FLOOR OF SPECIFIED AREAS AT NO ADDITIONAL CHARGE. I FEEL THEY ARE MISLEADING AND THEY ARE DEFINITELY NOT HONORING THEIR WARRANTY.

THEY RESPONDED QUICKLY TO MY INQUIRY. THE ESTIMATOR ARRIVED ON TIME, AS AGREED, TO GIVE AN ESTIMATE. I TOLD HIM THAT I HAD FOLLOWED THE ANGIE'S LIST INSTRUCTIONS FOR TROUBLE SHOOTING WET BASEMENTS AND SHOWED HIM A BROKEN DOWNSPOUT IN THE PROBLEM AREA. WE THEN TOURED THE BASEMENT. HE GAVE A DETAILED PRESENTATION IN WHICH HE EXPLAINED HOW DRAINS WORK AND THINGS THAT GO WRONG. HE RECOMMENDED MAJOR WORK THROUGHOUT THE ENTIRE BASEMENT. I FELT THAT HE WAS SELLING A SYSTEM RATHER THAN TROUBLE-SHOOTING MY PROBLEM. OTHER COMPANIES I TALKED TO TOOK A MORE CUSTOMIZED APPROACH. FOR EXAMPLE, AFTER I EXPLAINED THE SITUATION TO ANOTHER COMPANY, THEY SUGGESTED THAT I IMMEDIATELY REPAIR THE DOWNSPOUT AND CHECK THE GUTTERS, AND SAID THEY'D BE GLAD TO HELP IF THAT DIDN'T RESOLVE THE PROBLEM. I AM FOLLOWING THEIR ADVICE.

THEY EXPLAINED THEIR PROCESS, WERE PATIENT, AND SHOWED RESPECT FOR MY PROPERTY BY NOT MAKING A MESS. I AM VERY PLEASED.

HE CHECKED OUT THE DOWNSPOUTS AND LOOKED AT THE PEELING PAINT. HE TOLD ME PART OF THE PEELING PAINT WAS FROM THE LIME BLEACHING OUT OF THE CONCRETE. HE THEN WENT THROUGH THIS PRESENTATION WHICH WAS SOMEWHAT PATRONIZING. I DIDN'T LIKE THE PRESENTATION AT ALL. HE TOLD ME THAT THE STAGE OF MY WATER ISSUE WAS NEXT TO THE MOST SERIOUS. I DIDN'T BUY INTO IT BECAUSE I'VE NEVER HAD STANDING WATER IN MY BASEMENT AND IT ISN'T A SERIOUS PROBLEM, AND HE IS TELLING ME I NEED TO SPEND $6670 FOR A FULL TRENCHING AND WATERPROOFING JOB. IT SEEMED LIKE THEY WERE MUCH MORE INTERESTED IN MAKING A BUCK THAN SOLVING MY PROBLEM.

THIS COMPANY HAD THE BEST PRICE. THEY WERE NICE GUYS & PROMPT. THE ONLY THING IS THAT THEY TOLD ME THAT IN A FEW DAYS I WOULDN'T BE ABLE TO TELL WHERE THEY DRILLED AND PUT IN NEW CEMENT. THAT I WOULDN'T SEE THE WATERMARKS OR DISCOLORING. IT HAS BEEN A FEW WEEKS AND I CAN STILL SEE IT. I DID HAVE TO CALL THEM BACK TO PUT BACK SOME LOOSE WIRES.

THEY WERE THE FIRST ONES WE CALLED. THEY GAVE ME AN ESTIMATE OF $8000. THIS COMPANY WAS $5000 HIGHER THAN THE OTHER 3 ESTIMATES I GOT.

OVERALL EXPERIENCE WAS EXCELLENT. PRICING WAS COMPETITIVE AND THEY WERE VERY RESPONSIVE BEFORE, DURING, AND AFTER THE JOB. THEIR FOLLOW UP VISIT WAS PROMPT AND PROFESSIONAL. THE ONLY THING I HAD ISSUE WITH WAS THE TRENCH REPAIR IN MY YARD WHERE THE PIPE WAS RUN TO THE STREET, BUT THEY IMMEDIATELY GAVE ME A CREDIT WITH NO QUESTIONS ASKED. THEY DIDN'T SELL ME 'IDEAS OR SYSTEMS' I DIDN'T NEED AND AFTER FOUR YEARS OF A LEAKING BASEMENT AND QUOTES TO FIX IT AS HIGH AS $12,000 THE PROBLEM IS SOLVED.

THREE MEN CAME OUT AND THEY GOT THE JOB DONE IN LESS THAN 4 HOURS. THEY REALLY KNEW WHAT THEY WERE DOING AND THEY GOT IT DONE QUICKLY SO THAT MY OTHER CONTRACTOR COULD MOVE ON TO HIS WORK. IT WAS A VERY GOOD EXPERIENCE.

THEY HAD 6-8 WORKERS ON JOB. VERY RELIABLE, COURTEOUS, AND CLEAN. ALL WORK COMPLETED WAS EXPLAINED TO ME STEP BY STEP. I AM PLEASED WITH WORK PERFORMED ON CONCRETE BLOCK WALLS AS WELL AS NEW DRAINAGE INSTALLED BENEATH CONCRETE FLOOR LEVEL.

THE PERSON WHO ARRIVED USED HARD SALES TACTICS. KEPT GIVING ESTIMATES FOR WORK THAT I DIDN'T WISH TO HAVE PERFORMED, AND I FEEL WOULD BE UNNEEDED. I FELT HE THOUGHT HE WAS LOOKING AT A GREAT INCOME OPPORTUNITY FOR HIM. HE NEVER DID QUOTE JUST THE WORK I WANTED DONE.

THEY WERE ALWAYS ABOUT THE SAME TIME AND WERE POLITE, COURTEOUS AND JOE EXPLAINED WHAT THEY WERE DOING AND WHY.

COMPANY CAME AND LEFT THE BLUE PRINTS WITH NO EXPLANATION AS TO WHY THEY WOULD NOT BE ABLE TO DO THE JOB. NOT REAL GOOD WITH CUSTOMER SERVICE.

WORK COMPLETED AS TOLD. VERY PROFESSIONAL, WELL INFORMED BY WORKERS. WORKERS CLEANED UP AFTER WORK.