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The Basement Guys

Basement Waterproofing, Basement Remodeling, Foundation Repair,

About us

The Basement Guys has 48 employees. We offer free inspections and design sessions to homeowners. Most major credit cards are accepted. We have great financing options available as well.

Business highlights

24 years of trusted experience

Services we offer

Basement waterproofing, basement finishing, cracked and bowed walls, wall rebuilds, piering, excavating, water gas and sewer line repair and replacement, sump pumps and battery backup pumps, downspouts, and french drains.

Services we don't offer

Mold removal

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.5334 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
7%
3
7%
2
6%
1
10%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.6
responsiveness
4.7
punctuality
4.8
Showing 201-334 of 334 reviews

ROBERT F.
10/2005
5.0
concrete repair, basement waterproofing, wells, drain pipe, glass block
  + 3 more
DID A VERY GOOD JOB. EVERYTHING IS WORKING PERFECT. WORKED WELL AT KEEPING THE AREA AS CLEAN AS POSSIBLE. WELL PLEASED.
Description of Work: INSTALLED DRAINAGE PIPES AND SUMP PUMP IN CRAWL SPACE. POURED CONCRETE SLAB IN CRAWL SPACE. INSTALLED THEIR MUSTY VENT SOLUTION. REPLACED 4 BASEMENT WINDOWS WITH GLASS BLOCK AND VENT.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,500

Response from The Basement Guys
THANK YOU VERY MUCH.

KAREN M.
10/2005
5.0
basement waterproofing
  + -1 more
THEY WERE ABSOLUTELY WONDERFUL!!! SOLVED OUR PROBLEMS WITH WATER IN THE BASEMENT AND CLEANED UP AFTER THEMSELVES VERY WELL!!!!
Description of Work: WATERPROOFED THE BASEMENT. TOOK OUT THE OLD PIPING, REDID SUMP PUMP AND WORKED ON OUTSIDE LINES.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from The Basement Guys
YOU WERE NICE TO WORK WITH AS WELL. THANK YOU.

JAMIE C.
10/2005
5.0
basement waterproofing
  + -1 more
EVERYONE I WORKED WITH AT THIS COMPANY WAS EXTREMELY NICE, PROFESSIONAL, AND HONEST. I WOULD HIRE THEM TO WORK FOR ME IF I NEEDED IT IN THE FUTURE.
Description of Work: I HAD THE COMPANY COME OUT TO TAKE A LOOK AT MY RENTAL PROPERTY. THEY POINTED OUT THAT THE DOWNSPOUTS FROM MY GUTTERS WERE NOT PROPERLY GRADED TO DIRECT THE WATER AWAY FROM THE FOUNDATION. SINCE THE BASEMENT IS NOT FINISHED AND ONLY USED FOR STORAGE/LAUNDRY, I DECIDED NOT TO HAVE ANY WORK PERFORMED.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Basement Guys
THANK YOU.

MATT H.
10/2005
1.0
basement waterproofing
  + -1 more
I WANTED AN ESTIMATE. THE SALES TEAM CALLED ME BACK ABOUT 4 DAYS AFTER THE REQUEST FOR A QUOTE SUBMITTED ONLINE. THE SALES PERSON WANTED TO SCHEDULE A TIME TO COME OUT, AND TOLD ME THAT BOTH MY WIFE, AND I HAD TO BE THERE. I FIND THIS TO BE AN UNACCEPTABLE, AND DISREPUTABLE SALES PRACTICE. I WOULD STAY AWAY FROM COMPANIES THAT USE THESE PRACTICES. THEY NEED BOTH HUSBAND, AND WIFE TO PLAY SALES GAMES, AND PERFORM HIGH PRESSURE SALES. I'M REALLY DISAPPOINTED BECAUSE I THOUGHT THEIR RATING ON THE LIST MEANT THEY MAY BE BETTER THEN THE REST OF THE BASEMENT WATERPROOFING OUTFITS OUT THERE. I GUESS I WAS WRONG.
Description of Work: NO WORK WAS PERFORMED. I DECIDED THEY ARE NOT A COMPANY I WANT TO WORK WITH.

Rating CategoryRating out of 5
responsiveness
2.0


Response from The Basement Guys
WE ARE SORRY. OUR COMPANY CHECKS THE WEB FOR REQUEST TWO TIMES A DAY. YES, WE DO ASK THAT BOTH HOMEOWNERS ARE PRESENT. THAT''S ONLY GOOD BUSINESS BUT, WE DO NOT INSIST. IT''S FUNNY THAT THIS MEMBER CAN MAKE ACCUSATIONS ABOUT OUR COMPANY AFTER NEVER DOING BUSINESS WITH US. WE WOULD NEVER MAKE AN ACCUSATION ABOUT A MEMBER WITHOUT DOING BUSINESS WITH THEM.

GLORIA M.
10/2005
5.0
basement waterproofing
  + -1 more
HIS PRICES WERE A LITTLE HIGHER THAN OTHERS. HE WAS VERY NICE, AND HAS KEPT IN TOUCH WITH ME.
Description of Work: RECEIVED AN ESTIMATE FOR BASEMENT WATERPROOFING.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JOLIE N.
09/2005
5.0
basement waterproofing
  + -1 more
I HAD THEM COME OUT TO DO A FREE ESTIMATE FOR A BASEMENT LEAK. THE BASEMENT GUY ARRIVED EARLY AND WAS VERY NICE. HE TOOK ONE LOOK AND SAW THAT IT WAS A FURNACE LEAK AND TOLD ME TO CALL A FURNACE GUY INSTEAD, BUT IF THAT DOES NOT TAKE CARE OF THE PROBLEM THEN HE WOULD COME BACK TO SEE WHAT WAS HAPPENING BEHIND THE DRY WALL.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from The Basement Guys
WE DO OUR BEST.

JENNIFER R.
08/2005
3.0
basement waterproofing
  + -1 more
NOT REAL HAPPY WITH THE OVERALL SERVICE. SALESMAN DID NOT ADDRESS MY WATER PROBLEM, DIDN'T SEEM INTERESTED IN SELLING ME ANYTHING. HOWEVER, THE WORKERS AND FOREMAN WHO ACTUALLY DID THE WORK, DID SEEM INTERESTED IN FIXING THE WATER PROBLEM. BUT, HE ADVISED HE WAS LEAVING THE COLUMBUS LOCATION. PROBABLY WON'T USE THIS COMPANY AGAIN.
Description of Work: COMPLETED A CRACK INJECTION IN BASEMENT WALL AND RAN CONDUCTOR LINES FROM DOWNSPOUTS TO THE STREET.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$2,100

DARLA M.
08/2005
3.0
basement waterproofing
  + -1 more
WE WOULD NOT USE THIS COMPANY AGAIN, THOUGH WE ARE HAPPY WITH THE ACTUAL WORK, AND THE WORKMEN WERE VERY PROFESSIONAL, THOROUGH AND CONSCIENTIOUS. THIS COMPANY HAS AN AGGRESSIVE AND SHADY SALES TEAM. WE HAD AN ORIGINAL QUOTE OF 11K, THEN A SENIOR SALES ASSOCIATE VISITED A 2ND TIME, AND TOOK IT DOWN TO 9K. A THIRD SALES ASSOCIATE CAME OUT AND SNEAKILY CHANGED SOME DETAILS ON OUR THIRD QUOTE (REDUCED THE NUMBER OF BEAMS FROM 7 TO 6) HE TOLD US HE WAS GIVING US A ''GREAT DEAL'', WITHOUT TELLING US THE REDUCTION IN PRICE WAS AT LEAST IN PART DUE TO THE REDUCTION IN SOME OF THE MATERIALS! WE WOULD NOT HAVE GONE WITH THIS COMPANY IF IT WEREN'T FOR THEIR SOLID REPUTATION AND LIFETIME GUARANTEE, BUT WE REALLY LIKED DISLIKE THEIR SALES TACTICS - VERY DISHONEST!!
Description of Work: REPLACED BASEMENT DRAINAGE SYSTEM, INSTALLED SUMP PUMP, INSTALLED SUPPORT BEAMS ON ONE WALL THAT WAS BOWING IN, SEALED WALL CRACK, INSTALLED NEW DRAINAGE PIPE FROM BASEMENT OUT TO CURB.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$8,300

JESSICA H.
07/2005
1.0
basement waterproofing
  + -1 more
VICTOR FROM THE BASEMENT GUYS SPENT 2 HOURS IN OUR HOME AND THEN AT ONE POINT MADE A COMMENT ABOUT BEING ABLE TO BARGAIN DOWN THE PRICE IN EXCHANGE FOR SOME ITEMS WE HAD STORED IN OUR BASEMENT. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE THAT I KNOW.
Description of Work: THE BASEMENT GUYS TOLD US THAT WE NEEDED TO HAVE $20,000 WORTH OF WORK DONE TO OUR BASEMENT. WE WERE TOLD THAT WE NEEDED STEEL SUPPORTS AROUND 3 WALLS, A NEW DRAIN TILE INSTALLED, A DIG AND PUSH AROUND THE PERIMETER OF THE HOUSE (EVEN THE PORTION OF THE HOUSE THAT WAS ON A SLAB), 2 SUMP PUMPS INSTALLED, AND WATERPROOFING BECAUSE OF MOLD. THE REPRESENTATIVE TRIED TO SCARE US BY SHOWING US ALL THESE PICTURES OF WHAT OUR BASEMENT WOULD LOOK LIKE IF WE DIDN'T HAVE THE WORK DONE. 2 OTHER ANGIE'S LIST RECOMMENDED COMPANIES CAME OUT AND TOLD US WE NEEDED TO HAVE, AT MAX, 3 STEEL SUPPORTS FOR $3000 AND THERE WAS NO EVIDENCE OF MOISTURE OR MOLD IN OUR BASEMENT.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0


CASEY S.
06/2005
5.0
basement waterproofing
  + -1 more
THEY ARE PROBABLY A GOOD COMPANY, BUT I FELT THAT THEY WERE A LITTLE PRICEY.
Description of Work: I HAD THEM COME OUT FOR AN ESTIMATE.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


VIRGINIA S.
06/2005
5.0
basement waterproofing
  + -1 more
THE ENTIRE CREW WAS PROFESSIONAL AND COURTEOUS. TIM AND ADAM DISCUSSED OPTIONS WITH ME, AND REALLY LISTENED TO MY INPUT. MY DRY BASEMENT IS WONDERFUL! ADAM WASN'T SATISFIED WITH THE CEMENT AT THE BASEMENT ENTRANCE AND DID IT OVER. I PROBABLY WOULDN'T HAVE NOTICED. ITEMS MOVED TO THE CENTER OF THE BASEMENT WERE PROTECTED WITH PLASTIC SHEETING. THERE WAS A LOT OF CEMENT DUST BUT ITEMS IN PLASTIC STAYED CLEAN. A SMALL COMPLAINT I HAD WAS REMEDIED IMMEDIATELY. I WOULD DEFINITELY HIRE THEM AGAIN. IN FACT, I DID -- TO DO RETAINING WALL, SUPPORTING WALL, AND DRIVEWAY WORK.
Description of Work: BASEMENT, GARAGE (AT BASEMENT LEVEL) AND ELEVATOR SHAFT WATERPROOFED. HOUSE IS 81 YEARS OLD AND THE TASK WAS MORE COMPLEX THAN MOST. THEY HAD TO GO UNDER SOME WALLS. WORK INCLUDED REROUTING RAIN AND SUMP PUMP DRAINAGE. A DRAINAGE GRID WAS ADDED ACROSS THE GARAGE ENTRANCE, AT NO EXTRA CHARGE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$7,719

CINDI E.
06/2005
1.0
drain pipe
  + -1 more
GOT THE SAME JOB DONE FOR $2,000 BY SOMEONE ELSE.
Description of Work: RE-GRADE AND FRENCH DRAINS AROUND EXTERIOR OF BUILDING. 100 FOOT OF FRENCH DRAIN PIPING AND 3 DRAIN CULVERTS. QUOTED $20 PER FOOT FOR FRENCH DRAINS. $14,000.00 ESTIMATE

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0


Response from The Basement Guys
I AM SURE IF YOU COMPARE APPLES TO APPLES THE JOB WAS NOT THE SAME. THERE ARE A LOT OF PEOPLE WHO DO WORK (ON THE SIDE) THAT ARE NOT IN BUSINESS, DO NOT OFFER WARRANTIES,THEY DO NOT HAVE A LOCATION, INSURANCE, WORKMANS COMP, SO THEY CAN DO SIMILAR JOBS FOR A LOT LESS. BUT, BUYER BEWARE, YOU ARE HOLDING ALL THE LIABILITY IF ANYTHING GOES WRONG. THIS MAY NOT BE THAT SITUATION BUT IT SOUNDS LIKE IT.

JOHN AND SUZAN M.
05/2005
5.0
basement waterproofing
  + -1 more
WORK WAS DONE WHEN EXPECTED. FINISHED PRODUCT WAS MORE THAN EXPECTED (TRENCHED TWO NEW LINES INSTEAD OF JUST ONE). PUMPS HAVE WORKED GREAT, AND ARE VERY QUIET. BASEMENT LOOKS AND SMELLS GREAT.
Description of Work: TRENCHED BASEMENT, ADDED TWO SUMP PUMPS, TRENCHED NEW LINES BETWEEN DOWNSPOUTS AND STREET, AND TIED GUTTER SYSTEM AND SUMP PUMPS INTO IT. ALSO SEALED BASEMENT WALL CRACKS, AND SPRAYED SOMETHING ON WALLS THAT REMOVED MOLD AND IMPROVED SMELL.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

Carla E.
05/2005
5.0
basement waterproofing
  + -1 more
THE JOB WAS EXPENSIVE, BUT WE EXPECTED IT TO BE. WE DID NOT FIND ANOTHER COMPANY THAT COULD DO THE WORK. EVERYONE ASSOCIATED WITH THE COMPANY WAS PUNCTUAL AND PROFESSIONAL. THE JOB WAS MESSY, BUT THE CREW DID WHAT THEY COULD TO KEEP THE MESS OUT OF THE REST OF THE HOUSE. THE LAST STEP OF THE WORK INVOLVED DIGGING UP THE DRAIN PIPE IN THE BACK YARD, WHICH NEEDED TO BE DONE AFTER SPRING THAW. THEY RETURNED TO FINISH THE WORK IN MAY WITHOUT PROMPTING.
Description of Work: INSTALLED A DRAINAGE SYSTEM AND SUMP PUMP IN OUR CRAWL SPACE, IN ORDER TO STABILIZE THE FOUNDATION. MOST OF THE WORK WAS DONE IN FEBRUARY 2005.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,570

STEVEN A.
04/2005
1.0
concrete repair
  + -1 more
CALLED TO HAVE A REPRESTATIVE GIVE AN EST. ON WORK NEEDED. THEY WOULD ONLY COME OUT IF BOTH HOMEOWNERS WERE PRESENT. I ADVISED THEM TO FORGET THE JOB SINCE BOTH COULDN'T BE HOME.
Description of Work: NONE.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from The Basement Guys
YES, WE DO ASK THAT BOTH HOMEOWNERS ARE HOME. THAT''S ONLY GOOD BUSINES. WE DO NOT INSIST THAT BOTH ARE THERE.

Richard A.
04/2005
1.0
concrete repair
  + -1 more
I CALLED THIS COMPANY ON A MONDAY HOPING THEY WOULD GIVE ME CALL TO SCHEDULE FOR AN APPOINTMENT. I WAS OFF ALL WEEK AND AVAILABLE BY PHONE. IT IS SIX DAYS LATER AND NO PHONE CALL. APPARENTLY THIS COMPANY IS NOT INTERESTED IN EXPANDING THEIR BUSINESS. I OFTEN HAVE NEIGHBORS THAT I HAVE TOLD ABOUT POSITIVE EXPERIENCES WITH WORK DONE BY COMPANIES WITH ANGIE'S LIST. THIS LED TO ADDED BUSINESS IN ALL CIRCUMSTANCES. BY NOT RESPONDING, THIS COMPANY LOST NOT ONLY ONE CUSTOMER (ME), BUT THE POTENTIAL OF SEVERAL OTHERS.
Description of Work: NO WORK DONE AS THIS COMPANY FAILED TO RESPOND TO MY REQUEST FOR AN APPOINTMENT AND ESTIMATE.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from The Basement Guys
WE HAVE HAD A LOT OF CONFUSION WITH ONE OF OUR COMPETITORS WITH A SIMILAR NAME. WE HAVE FOUR PROFESSIONAL APPOINTMENT SCHEDULERS THAT WORK HARD EVERY DAY TO MAKE SURE WE DO NOT MISS AN APPOINTMENT. THIS MAY HAVE BEEN BECAUSE OF CONFUSING US WITH SOMEONE ELSE, BUT IF NOT, WE ARE VERY SORRY!

TYNA H.
02/2005
3.0
basement waterproofing
  + -1 more
VERY UNPROFESSIONAL CREW! THEY SCHEDULED TO START WORK ON JULY 5TH & THEN DECIDED THEY DIDN'T WANT TO WORK THAT DAY. THEY WERE SUPPOSE TO START ON 7-6 AT 7:30 AM BUT DIDN'T SHOW UP UNTIL AFTER 8 CAUSING ME TO BE LATER FOR WORK. THE FOREMAN DIDN'T SHOW UP OR CALL TO GO OVER THINGS WITH ME LIKE THEY SAID HE WOULD. THE CREW LEFT TRASH ALL OVER MY PATIO OUT BACK AS WELL AS TRACKED THE DIRT & DUST FROM THEIR BOOTS ALL OVER MY NEW DECK. TOOK OVER 2 WEEKS TO COME BACK TO CLEAN UP THEIR MESS.
Description of Work: INSTALLED WEEP HOLES, SUBFLOOR SYSTEM, PRESSURE SENSITIVE SUMP SYSTEM AND FIXED FOUNDATION CRACKS.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$5,440

RICHARD B.
02/2005
5.0
basement waterproofing, wells
  + 0 more
THEY HAND CARRIED 22 TONS OF GRAVEL IN 5 GALLON BUCKETS TO BACK FILL. WORKERS WERE VERY PROFESSIONAL, THEY CLEANED UP AFTER THE JOB VERY WELL. THE JOB WAS COMPLETED TO MY SATISFACTION AND THEY WERE SURE THE JOB WAS DONE CORRECTLY. SINCE THEY COMPLETED THE JOB WE HAD SEVERAL DAYS OF HEAVY RAIN AND THE FIX WORKED VERY WELL.
Description of Work: INSTALLED DRAINAGE TILE, SUMP PUMP, AND BACKFILLED CRAWL SPACE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

01/2005
1.0
basement waterproofing
  + -1 more
THEY USED HIGH PRESSURE SALES TACTICS AND PUT DOWN OTHER COMPANIES. THEY MADE US MAKE A DEPOSIT OF $100 AND WE DO NOT KNOW IF WE WILL GET OUR MONEY BACK.
Description of Work: CALLED FOR AN ESTIMATE

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
5.0


Response from The Basement Guys
FIRST OF ALL WE DO NOT USE HARD SALES TACTICS. ALL OF OUR INSPECTORS ARE PROFESSIONALLY TRAINED, AND ARE FOUNDATION INSPECTORS NOT SALESMEN. WE KNOW PEOPLE DO NOT RESPOND WELL TO "SALES TACTICS" WE ALSO DO NOT PUT DOWN OTHER COMPANIES, FRANKLY WE DON''T HAVE TO. WE ARE THE ONLY FULL SERVICE FOUNDATION REPAIR COMPANY IN COLUMBUS. THE DEPOSIT OF $100.00 WAS THE HOMEOWNERS CHOICE TO PUT DOWN, AND HAS AREADY BEEN MAILED BACK. THIS HOMEOWNER DECIDED TO GO WITH ANOTHER COMPANY. OBVIOUSLY OUR INSPECTOR FAILED TO RELAY THE INFORMATION OR EDUCATE THEM PROPERLY. THE BETTER BUISNESS BUREAU ALWAYS RECOMMENDS THAT THE CONSUMER GET AS MUCH KNOWLEDGE ABOUT A PRODUCT OR SERVICE BEFORE MAKING A PURCHASE. THEREFORE I FEEL THAT THIS CONSUMER IS CONFUSED. ALTHOUGH THESE TYPE OF COMPLAINTS FAR AND FEW BETWEEN THEY STILL BOTHER US. KEEP IN MIND, WE DO NOT GET COMPLANTS ON WORK THAT WE DO! THANK YOU FOR YOUR COMMENTS WE WILL WORK TO BETTER OURSELVES FOR THE NEXT TIME.

LOWELL H.
01/2005
5.0
basement waterproofing
  + -1 more
THE ESTIMATOR WAS ON TIME, GAVE A THOROUGH EXPLANATION, AND WORKED TO PROVIDE A GOOD LOAN SOLUTION. THE WORKERS ARRIVED WHEN SCHEDULED, DID A PROFESSIONAL JOB. THEY WENT BEYOND THE CONTRACTED WORK AND CLEANED ALL THE BASEMENT WALLS AND FLOORS. THERE WERE SOME QUESTIONS ABOUT THE WORK NEEDED AND THE SITE SUPERVISOR CALLED IN HIS SUPERVISOR WHO ADVISED THAT THE WORK WAS NOT NEEDED. WHEN I DESIRED SOME WORK DONE DIFFERENTLY THAN THEY SUGGESTED, THEY DID IT TO MY SATISFACTION.
Description of Work: THEY DUG A TRENCH AROUND THE BASEMENT FLOOR, INSTALLED GRAVEL AND DRAINAGE TILE AND CEMENTED IT FOR A FINISHED FLOOR, INSTALLED VINYL AROUND ALL THE OUTSIDE WALLS, INSTALLED TWO SUMP PUMPS, AND RAN THREE DRAIN PIPES TO THE STREET.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

DARLA M.
01/2005
1.0
basement waterproofing
  + -1 more
THESE GUYS CAME TO GIVE US A QUOTE ON INSTALLING A NEW DRAINAGE SYSTEM AND SECURING BOWING WALLS. IT WAS A TOTAL DOG AND PONY SHOW. THE SALES REP BAD MOUTHED OTHER COMPANIES IN TOWN. HE TRIED TO USE SCARE TACTICS RE: THE MILDEW IN THE BASEMENT, THAT WE MIGHT HAVE TOXIC MOLD (AND THERE'S NO WAY HE COULD HAVE KNOWN THAT). THE QUOTE HE GAVE US WAS NEARLY 10% OUR HOMES VALUE. THERE HAS TO BE A CHEAPER WAY, BUT EVEN IF THERE ISN'T, WE WOULDN'T USE THESE GUYS BECAUSE THE SALES REP PRESSURED MY HUSBAND, AND WE COULD BARELY GET HIM TO LEAVE. I FELT LIKE HE WAS DISHONEST, SMARMY AND PUSHY, AND THE PRICE WAS OUTRAGEOUS.
Description of Work: THEY GAVE US A QUOTE, BUT BECAUSE OF THE PRICE AND THEIR UNPROFESSIONALISM, WE WILL NOT USE THEM.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0


Response from The Basement Guys
WE ARE SORRY ABOUT THIS CONSUMERS PERCEPTION OF OUR INSPECTOR. WE STRIVE TO DO A VERY THOURGH AND VIGOROUS JOB IN EDUCATING AND POINTING OUT ANY PROBLEMS IN A HOMEOWNERS FOUNDATION. OUR PRICING TO CORRECT THE PROBLEM REFLECTS 1.THE SEVERITY OF THE PROBLEM. 2.THE AMOUNT OF LABOR REQIRED. 3.THE AMOUNT OF MATERIALS AND EQUIPMENT NECCESARY TO COMPLETE THE PROJECT PROPERLY! WE ARE A LICENSED CONTRACTER AND ARE REQUIRED TO DO ALL OUR WORK TO INDUSTRY STANDARDS! OBVIOUSLY THIS CONSUMER FEELS THAT THEY CAN GET THEIR FOUNDATION REPAIRED FOR A LOWER PRICE. MY ADVICE TO THEM IS "LET THE BUYER BEWARE."

KELLI G.
01/2005
5.0
basement waterproofing
  + -1 more
THE EXPERIENCE I HAD DEALING WITH THE BASEMENT GUYS WAS GREAT! THEY STARTED AND COMPLETED THE JOB ON TIME AND LEFT MY BASEMENT LOOKING GREAT. I NO LONGER HAVE ANY WATER IN MY BASEMENT AND I DEFINITELY RECOMMEND THEM. IT WAS GREAT TO FIND EXCELLENT CONTRACTORS WHO KNEW HOW TO FIX THE PROBLEM RIGHT THE FIRST TIME.
Description of Work: WATERPROOFING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,250

KATI A.
01/2005
3.0
basement waterproofing
  + -1 more
THIS COMPANY EXAGGERATED THE ACTUAL PROBLEM WITH MY HOUSE AND TRIED TO SELL ME PRODUCTS AND SERVICES THAT WERE NOT NEEDED TO FIX THE ACTUAL PROBLEM. THEIR PRICES ARE CONSIDERABLY HIGHER BECAUSE THEY ARE A FRANCHISE, THEY SEND A SALESMAN TO YOUR HOUSE, AND THEY DO A TON OF ADVERTISING. YOU, THE HOMEOWNER, WILL END UP PAYING FOR THESE LUXURIES.
Description of Work: I CALLED COMPANY FOR AN ESTIMATE. THEIR SALESMAN'S OPINION WAS THAT MY HOUSE IS SINKING AND THAT HE NEEDED TO INSTALL PIERS AND RE-TRENCH THE BASEMENT AND DO A COMPLETE NEW DRAINAGE SYSTEM. THIS WAS NOT IN LINE WITH WHAT OTHER COMPANIES SAID SO I HIRED A STRUCTURAL ENGINEER TO INSPECT MY HOME. THE STRUCTURAL ENGINEER SAID THAT MY HOUSE IS NOT SINKING AND THAT THE BASEMENT GUYS WERE TRYING TO MAKE A BIG SALE OFF ME. THEY WANTED TO CHARGE ME NEARLY $20,000 TO INSTALL THESE PIERS AND DO THE OTHER WORK. THE ENGINEER STATED THAT MY WALLS ARE BOWING DUE TO PRESSURE FROM THE SOIL AND THE REPEATED FREEZE-THAW CYCLES. HE RECOMMENDED STEEL I-BEAMS BE INSTALLED AND NEW DRAINAGE PIPES INTO THE EXISTING SUMP. SO WHAT I REALLY NEED IS ABOUT $5-6K IN WORK, NOT THE $20K JOB THAT THE BASEMENT GUYS WERE TRYING TO PUSH. THEY WERE ALL DOOM AND GLOOM, TRYING TO MAKE A FAST BUCK. IF WHAT THEY TELL YOU IS DRASTICALLY DIFFERENT FROM OTHER COMPANIES, I'D HIRE AN ENGINEER TO CONFIRM THE REAL PROBLEM.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Response from The Basement Guys
AFTER INSPECTING THE MEMBER''S HOME WITH A CALIBRATED LASER AND A PLUMB BOB, WE FOUND THAT THE MEMBER''S HOME WAS IN FACT SINKING. THIS IS A FACT SUPPORTED BY DATA GAINED FROM INSTUMENTS, NOT JUST OUR OPINION. THE SOLUTION THAT WAS OFFERED IS THE CORRECT SOLUTION. OFTEN COMPANIES THAT JUST SELL A PARTCULAR PRODUCT ARE QUICK TO ASSUME A PARTICULAR SOLUTION [I.E. STEEL BEAMS FOR A BOWING WALL] OUR COMPANY SELLS ALL INDUSTRY RECOGNIZED PRODUCTS TO CORRECT AND STABILIZE CRACKED AND BOWING WALLS INCUDING STEEL BEAMS. BUT THE FACT OF THE A MATTER IS THIS MEMBERS WALLS HAVE VERY LITTLE DEFLECTION [BOWING]. IT WOULD BE DISHONEST OF US TO SUGGEST A FIX [BEAMS] FOR A PROBLEM [BOWING WALL] THAT DOES NOT EXIST. HOWEVER IF THE MEMBERS STRUCTURAL ENGINEER IS WILLING TO STAND BEHIND AND/OR GUARANTY HIS OPINION WE WILL BE MORE THAN WILLING TO DO THE WORK TO HIS EXACT SPECIFACTIONS AT A COMPETITIVE PRICE. AS FOR THE SUGGESTION WE ARE A BIG FRANCHISE, WE ARE A FAMILY OWNED AND OPERATED LOCAL BUSINESS.

SONNIE C.
12/2004
5.0
basement waterproofing, wells, glass block
  + 1 more
THIS COMPANY WAS PROMPT, THOROUGH AND LEFT EVERYTHING NEAT AND TIDY. THIS BASEMENT WAS A VIRTUAL NIGHTMARE TO BEGIN WITH. I HAD MY DOUBTS THAT ANYTHING COULD SAVE IT. THEY TORE DOWN AND REMOVED AN INTERIOR WALL AND INSTALLED ALL NEEDED VERTICAL SUPPORTS. THEY INSTALLED THREE GLASS BLOCK WINDOWS, PUT DRAINAGE TILE UNDER THE FLOOR AND THEN APPLIED NICE WHITE WALL COVERING THROUGHOUT. IT'S HARD TO BELIEVE THIS IS THE SAME BASEMENT! DON'T BE FOOLED BY THE WHIMSICAL NAME, (THE BASEMENT GUYS) THESE GUYS KNOW EXACTLY WHAT NEEDS TO BE DONE AND THEY DO IT VERY WELL!
Description of Work: EXTENSIVE FOUNDATION REPAIRS, WATERPROOFING, SUMP PUMP INSTALLATION, GLASS BLOCK WINDOWS AND WALL COVERING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

TIM C.
12/2004
5.0
basement waterproofing
  + -1 more
EVERYONE I DEALT WITH WAS POLITE AND PROFESSIONAL. THEY FINISHED AHEAD OF SCHEDULE AND TO MY SURPRISE, THEY REDUCED THE FINAL PRICE DUE TO AN OVERSITE ON THE INITIAL BID. I NEVER WOULD HAVE CAUGHT IT. I GUESS I HAVE BEEN ''RIPPED OFF'' MORE THAN I CARE TO ADMIT. THE ENTIRE EXPERIENCE DEALING WITH THE BASEMENT GUYS WAS, TO MY SURPRISE, QUITE PLEASANT. MUCH THANKS TO THE BASEMENT GUYS AND TO ANGIE'S LIST. I WOULD LIKE TO SEE ANGIE'S LIST IN CENTRAL FLORIDA. I THINK IT GIVES GOOD CONTRACTORS THE INCENTIVE TO GO THAT EXTRA MILE AND TREAT CUSTOMERS LIKE CUSTOMERS.
Description of Work: WATERPROOFING, WALL PUSH AND I HAD I-BEAMS INSTALLED.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,200

Contact information

1633 Thornwood Dr, Heath, OH 43056

http://www.thebasementguys.com

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

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*Contact business to see additional licenses.


Service Categories

Basement Waterproofing,
Basement Remodeling,
Foundation Repair,
Wells and Pumps,
Concrete Pouring and Repair,
Drain Pipe Installation,
Glass Block,
General Remodeling,
Plumbing,
Insulation,
Excavating,
Windows

FAQ

The Basement Guys is currently rated 4.6 overall out of 5.
The Basement Guys accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Basement Guys offers free project estimates.
Yes, The Basement Guys offers eco-friendly accreditations.
No, The Basement Guys does not offer a senior discount.
No, The Basement Guys does not offer emergency services.
Yes, The Basement Guys offers warranties.
The Basement Guys offers the following services: Basement waterproofing, basement finishing, cracked and bowed walls, wall rebuilds, piering, excavating, water gas and sewer line repair and replacement, sump pumps and battery backup pumps, downspouts, and french drains.
Mold removal

Contact information

1633 Thornwood Dr, Heath, OH 43056

http://www.thebasementguys.com