The Basement Guys

They did a very good job on the basement. I had one issue that they resolved. There were paint spots all over the floor after they painted the walls. It seemed to be one guy who might have thought that I was going to carpet the floors after and that would cover up the mess. I tried to get the paint up myself, but it was just too much. I ran into some trouble with management becuase they didn't want to send someone out to get the paint up. They did evenallysend someone out and he sanded the concrete until all of the paint was removed. He did a good job and even took pictures back to show them how much paint had been spilled. Overall, I am happy with the work when it was completed.

After they got here, it was fine. There seemed to be some troubles regarding the time they were supposed to arrive. I was told that unless they called back, they would arrive at a specific time. The guy arrived almost two hours after I expected him. I don't blame him as he was very professional when he arrive. It seems they have more than one location they send technicians out from. I sent a message on their facebook page, but they didn't respond to me. I finally called them. Once they were there, they were very professional, got the work done, and I was pleased with the work.

Cracks developed in the basement walls. Water seepage occurred at the middle and/or bottom of the cracks. The Basement Guys not only fixed the symptoms (leaking walls), they also determined the root case of the fault. The cracks had developed because of settling of the foundation and placement of the deck onto the back of my house. Since re-doing either of those was not a viable financial option to me, they recommended repair using Carbon Fiber Roll and a chemical bonding agent. According to the manufacturer, in addition to waterproofing any leaks, this type of repair increases the load bearing capacity of that repaired area to a tensile strength higher than that of the existing wall. The repair was actually done very quickly and professionally. After the job was completed, there was no evidence that a repairman had even been there (well except for the repairs that had been done to the walls). We've had some pretty heavy rain on a couple occasions this fall, and the areas that had leaked in the past (from even a small amount of rain) are now completely leak free!

My two crawl spaces, accessed through the basement, were sealed last April by an insulation company. (Note: the house was insulated too tight) The crawl space blocks have been wet over the years but there was no standing water in the crawl spaces. Possible mold/mildew problems. The sealing of the crawl spaces was done because the rooms above them are always cold in the winter. After the sealing was done I smelled a foul odor coming from the basement up into the house (like mold/mildew smell). It continued to get worse over the summer and since the weather has gotten colder and the furnace is on, my windows have a lot of moisture and water on them on the inside (which they never had before). The humidity in the house has been running at 57%. I've found that this humidity is coming from the sealed up crawls even though I ran a dehumidifier daily. I had two estimates. The salesman from The Basement Guys was very thorough and spent a lot of time listening to my story and looking around for his own assessment. He was very professional and detailed on his analysis of my situation, the other salesman - not so much. Also, this company's materials were better quality than the other company. After this meeting, I researched a number of sites online, talked with a number of people, and came to the conclusion along with this company that my crawls need to be encapsulated. The workers came and installed their materials in place, cleaned up their mess, and the crawls look great. Immediately the smell was gone. I am still struggling with lowering the humidity level in the house by running the dehumidifier on the main floor. My thought is to remove the existing humidity and lower it to a decent level and then I shouldn't have a problem as long as the crawls are not allowing any more humidity to escape into the house environment. So far, I am pleased with the result of the encapsulation!

Overall, we were very pleased with the workers and the completed job.

Harry & his associate, were very professional and did an excellent job. They communicated effectively and kept me up to date on all aspects of the project.

The Basement Guys were on time and kept us informed on the whole process and were finished sooner than expected.

They were on time, very professional & made sure to cover our carpets. Cleaned up everything at the end & took the time to explain what they found & did.

Great. Came out next day and was very professional. Talked us through the process and got to work right away.

The salesman was just that a salesman. He promised things that would be done, that were not explained to the workers so they did not get done. I had to talk to supervisors who then had to set up another appointment to reconcile the situation. The workers however were very polite curtious, and explained in detail everything they were going to do. And even did some things that were extra, like silicon the edges of some windows that had gaps in them. I have no problem with the workers or the work that was done, I just expected that what the salesman said would be done would have been completed the first time.

It was really good. The first guy that came to provide the quote was a little pushy. After I let him know who I was and that I was in charge, it got a little better. I got a really good discount. He was able to come within a week. They were very prompt. The guys who did the work were there when they said they would be. They were very fast.

On time, very nice, cleaned up their mess, didn't stand around, worked very hard.

Very satisfied at Datr work done. Team worked well on site. No problems re-countered.

Very quick.....signed up for service on Friday, work started next Thursday. Non-intrusive clean and thorough.

Things went well up until now. Will wait and see the outcome and follow up at that time

The salesman did not come across as being honest. Said one thing at the beginning of the appointemtn and then the story changed at the end. That is why I didn't use them. I tnhought thier prodcut was very good but after the confliciting words, I chose another company.

Larry project mgr was very through, professional on time friendly, understanding, trustworthy. I couldn't ask for a finer crew / company.

There were some issues when they put up the wall coverings and it wasn't done very neatly. They came back out and fixed it promptly and made sure it was done right. They were really good on price. They were really flexible about understanding our needs and what we wanted. Other companies would only do the full basement but they would just do part of it. I would absolutely use them again in the future.

They did an excellent job. They were very cooperative and did some extra things I picked out. They were the lowest price out of the bids I received.

They did a really good job. It took them three days and it was very good. I would recommend them they were really good. They clean up really good and are very professional.

everthing is wriiten in above paragraph.

I wouldlike to thank Justin and Larry. Justin came out and explained everthing in detail to me. Gave me more for the money than the other companies quoted. Larry was very prompt and reliable. Kept communication going throughout whole project. On the second day of work we had a heavy storm that came into the tri-state and I was able to see the water flowing out. Amazing. They were on time and cleaned up afterwards. We are very pleased with the job.

Great customer service, warranty satisfaction, and reliable work. Great value for quality.

When I ask him for an estimate, he refused to give me one(quote) because he wanted me to take the paneling off the wall. Now, I have had other estimates from your list and no one ask me to take my paneling off especially when they can clearly see some damage at the bottom. So, I ask him to just give me a quote without using those windows. He claim he could not do that, that was when my daughter asked him about remodeling the basement. Then he said well that could be from 10-50K. They could do that over the phone. I'm thinking why did they come to our home. Did they just look at us and assume we could not afford? That was when I ask about their waterproofing system and did he have literature. He said no but if I like he would go back to the car and get a business card, my daughter let him in without seeing his card. He asked me if I wanted him to come back and give me an estimate, after I taken all the paneling down.. These people lack professionalism. Yes, I am trying to save money that one reason why I joined list.

From the first time I spoke with them they were very accomodating. The customer service was wonderful. I am a woman and didn't know much about my basement as my husband travels alot and they couldn't have been nicer. They explained step by step what they would have to do and how much it would cost me. I felt that I fully understood what they would be doing. At times when I did have questions about some things I didnt understand I called them and they always got back to me promptly. As I said my husband travels alot so he did meet them on the first visit and he felt very comfortable with the credibility of their work and was pleased that I felt confident and comfortable. When the work was to be completed they showed up on time, did the work and cleaned everything up like they had never been there. When we received the bill, it was for the exact amount they had estimated and not a penny more. I would work with them again, highly reccomend them! You guys are awesome!