Toolworks

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Knife sharpening, Warranty Companies - Non-Home, Home Warranties,

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About us

We are an authorized Service Center for these companies: ASM, Campbell Hausfeld, Excell Pressure Washers, Generac, Graco, Jenny Air Compressors, Kobalt, Mi-T-M Pressure Washers, Ridgid, Sanborn Air Compressors, Tital Tool, and Wagner.

Business highlights

19 years of trusted experience

Services we offer

We sell and service Air Compressors, Airless Paint Sprayers, Chainsaws, Generators, Lawn Mowers, Outdoor Power Equipment, Pressure Washers, Portable Heaters, Power Tools and Small Engines. We also sharpen chainsaw blades.

Services we don't offer

We do not do Pressure Washing.

Amenities

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
Debbie D.
06/2013
1.0
sharpening
  + -1 more
Called this business & Wayne did tell me they were busy. It was almost a month before I heard from him. He picked up our machines on 6-18 The only price we talked about was pick up & Del. He called to tell me that the walk behind was clogged w grass & that the rider needed a battery & that it did fire &that it just needed to be cleaned & that if he needed a new carb he cldn't get one. I told him I wld hv to talk to my husband & call him back. I called him back & told him I wld not spend no more than 300.00 dollars on that machine. The next day he called & said he needed a new belt. I really did think this man wld have sharpened the blades before returning them to me. I did not ask him to waive any costs As he claims he did. I find his costs excessive.50 bucks for PU & D He did offer to sharpen the blades if my husband took the off & brought them in. But he worked Sat. & does not have the tools or manpower to do it. Besides for 431.31 I think he should have done it already.
Description of Work: Cleaned grass & inspected belt of walk behind mower Replaced Battery & flushed fuel system Cleaned the carb Replaced belt
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$431.31
Response from Toolworks
[member name removed] has failed to tell the complete details about this situation. I spoke to her on the phone Friday (6/28) and thought I had resolved her complaint. Since then she has chosen to post this matter on Facebook, with the BBB & Now on Angies List. This is the total story. [member name removed] is a first time customer. She called me on 5/21 stating that she had a riding mower that had been sitting for some time and it would not start, and wanted me to check it out. She also inquired about the cost for pickup and delivery. I told her that the P&D would be $50 and the shop rate was $69 per hr for repairs. Based on her descriptions on the phone I told her the rider repair would be approximately $300 plus parts. She also had a walk behind mower that had “No Drive”. She said, “It needed a drive belt”. I told her that would be $45 plus parts. She agreed and said to come get them. I explained that my work load at the shop was about 3 - 4 weeks behind and asked her if I could “Put her in line” and call when we were ready to work on it. I picked the units up on 6/18. We diagnosed the problems and repaired the walk behind mower for $34.50 (Less than my original estimate). The rider had more problems than we originally planned for. I called [member name removed] and explained that we had got the engine running but we needed to replace the battery & a belt in order to make the rider functional and the cost would be about $100 more than I originally estimated making the rider repair approximately $400. I also told her that to help her out on the total cost I would not charge the $50 P&D charge. She agreed and I delivered her mowers on 6/26. [member name removed] called me on 6/28 and complained that we did not sharpen the blades. Both of [member name removed] mowers were “repaired” to good working order and tested by me personally before I delivered them back to her. Her request was that the mowers be “Repaired” because they were not working. She did not ask for the units to be “Serviced” too. A regular “Servicing” of mowers assumes the unit is in working order and just needs “Serviced”. This includes the oil, oil filter, spark plug, and fuel filters replaced, blades sharpened and air filters cleaned or replaced if needed. The total repair charge for both was $431.31. [member name removed] did not ask for the units to be “serviced”. If she did, I would have gladly given her a price that included the additional work. In our last phone conversation on 6/28, I tried to explain what was done and apologized for any misunderstanding. She said her husband was going to take the blades off and sharpened them. I offered to sharpen her blades the next day (Saturday) at no cost if he would bring them to me at the shop. When I called her to make arrangements to return the units, I told her that if I didn't do it today, I would have to wait until I got my truck back from the body shop sometime next week! I had no way of picking up the units to sharpen the blades. As of 5:00 pm (Saturday) he had not shown up with the blades. I realize I can’t please everyone but I wanted to share my side of the story. I will await your response while I also address the BBB! Wayne Baxter Owner – Toolworks LLC

    Contact information

    10175 Harrison Ave, Harrison, OH 45030

    www.sprayworksweb.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    9:30 AM - 1:30 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Knife sharpening,
    Warranty Companies - Non-Home,
    Home Warranties,
    Pressure Washing,
    Lawn Mower & Power Tool Repair

    FAQ

    Toolworks is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:30 PM

    Tuesday: 9:00 AM - 5:30 PM

    Wednesday: 9:00 AM - 5:30 PM

    Thursday: 9:00 AM - 5:30 PM

    Friday: 9:00 AM - 5:30 PM

    Saturday: 9:30 AM - 1:30 PM

    Toolworks accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Toolworks does not offer free project estimates.
    Yes, Toolworks offers eco-friendly accreditations.
    No, Toolworks does not offer a senior discount.
    No, Toolworks does not offer emergency services.
    No, Toolworks does not offer warranties.
    Toolworks offers the following services: We sell and service Air Compressors, Airless Paint Sprayers, Chainsaws, Generators, Lawn Mowers, Outdoor Power Equipment, Pressure Washers, Portable Heaters, Power Tools and Small Engines. We also sharpen chainsaw blades.
    We do not do Pressure Washing.

    Contact information

    10175 Harrison Ave, Harrison, OH 45030

    www.sprayworksweb.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:30 PM
    Tuesday:
    9:00 AM - 5:30 PM
    Wednesday:
    9:00 AM - 5:30 PM
    Thursday:
    9:00 AM - 5:30 PM
    Friday:
    9:00 AM - 5:30 PM
    Saturday:
    9:30 AM - 1:30 PM