BT Express Services

Mark was super pleasant to deal with, I reached out to him on a Thursday afternoon and he completely explained the process and requested that I send him some pics of the stumps to be removed and he would give me an estimate. I forwarded the pics to him on Friday, he gave me a more than fair price. Even the company that took the trees down gave me a separate price to removed the stumps and they were a lot more than BT Express which surprised us. He let me know that he may not get to me right a way because of the recent rain, he was a little behind, but low and behold on Monday he contact me and said he had some job cancelations and could come over that day. When I got home from work, everything was done.....COMPLETELY and we couldn't be happier! No other landscaping was disturbed and destroyed and our side yard looks fantastic. It's such a big difference to have those ugly stumps out of the ground to prepare for a nice bed of grass. If you want stumps removed, call BT Express located in Harrison Ohio.

Contacted Mark Saturday, May 2nd for few honeysuckle trees to be cut down with stumps grinded. Initially quoted $35 to come out following week. Countered with paying $75 for him to come out that day. He stated his equipment was getting worked on and agreed to come out Tuesday and do the work for $75 stating he'd call 10 minutes before arriving. Impression: A little too talkative and friendly. Went on about his age and prior accomplishments of Maple Knoll as his background is in construction. Texted him Monday night and asked if there was a game plan if it rained? No response. Called 8am Tuesday morning and left voicemail. No response. Called 11am and left second voicemail. Provider called around 1130am and stated his machinery wasn't working properly. He was agreeable to do the work later that week. When asked to give a more definitive date and time, he refused. He didn't want to commit to a specific time, even initially. I got the impression he didn't want me present when the work was done. I called later that evening and left a voicemail that I was not going to have the work done. I immediately felt relief, so I know my gut was right. Super cheap, but unreliable. Uncertain as to quality of work.

I originally contacted the provider via email on 4/22 asking for a ball park estimate. He responded back the same day with a quote for $150. I accepted the quote and two days later got a call saying he could be out that day. I was hesitant because I was at work and couldn't get home to supervise. He assured me I didn't have to be there - that he'd take care of the stumps. When I got home the stumps had been completely ground out and the chips were in a neat pile. Mark Ruff, the person I dealt with, did an outstanding job for a very reasonable price. I've since referred him to my sister. I would not hesitate to use him again!