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PC Works

4.7(
10
)

Computer Repair, Electronic Gadget Repair, Phone Sales,

... +3 more

About us

Because we are a small business, we are able to provide our customers with the flexibility, quality products, superior services, and personal attention they deserve with respect to any IT related inquiry. We pride ourselves on our ability to cater to our customers needs in a way that facilitates a positive short term relationship and a lasting long term relationship. Our friendly staff is capable of all-encompassing professional services, allowing us to address the needs of any type of customer with minimal delay and maximum quality. From our repair services to computer sales, we provide our customers with the product knowledge they need to make informed decisions that benefit their specific situation. Anything related to a customer’s IT needs can be addressed with us in one place. We enjoy providing our customers with quality services and products at fair prices. We aim to be the computer service and repair shop of choice for the Cincinnati/Tri-State area. When a customer needs to service a unit, we offer a $25 diagnostic process that allows us to investigate all the possible technical issues pertaining to the unit. Then, we provide the customer with their options related to servicing the unit, purchasing new parts for the unit, and purchasing a new or used product. This gives our customer the opportunity to weigh their options and their respective benefits pertaining to their specific situation or objective. If the customer wishes to have us service the unit, we apply that $25 diagnostic fee to their service fee. During service, we can recover, transfer, and backup data for a fee. If it is more convenient for a customer, we provide an on-site diagnostics and repair service for a fee. Monthly service contracts are available. There is also an option to purchase the RUSH diagnostics and repair service which would dramatically decrease the wait time for servicing in the shop. As stated above, our small business environment allows us to be very flexible with our customers and cater to their specific, immediate needs. When a customer wishes to replace an old unit or purchase a new or used unit, we are able to provide similarly flexible services. Our customers can chose to purchase a new unit from our store or warehouse, purchase a used unit from our store, or build their own, custom unit. Our knowledgeable associates keep the best interests of the customer in mind when recommending a particular purchase and provide the customer with all of the necessary information to make an educated purchase.

Business highlights

22 years of trusted experience

Services we offer

For a full list of our servicing and purchasing options, please contact us at 513-895-7272. We have associates available to answer any questions during normal business hours.

Amenities

Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.710 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
10%
1
0%
Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Write a review
Showing 1-10 of 10 reviews
Ann C.
02/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: My PC would not even boot up due to some kind of virus or Trojan program that attacked during my grandson's surfing the internet. :( | |PC Works got the PC up and running again and transferred all my data and pictures to an external hard drive I have. They did the work quickly and were finished earlier than promised. I'll hire them again if necessary.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$100
RUTH J.
10/2014
2.0
computer repair
  + -1 more
Once I got it back from PC Works, it worked better for a little while before failing. I called them back out to work on it. They said I needed a battery, but that didn't fix the issue. We worked remotely after this, but it still wasn't working. Overall, they weren't able to fix my computer and I ended up paying two times. I just gave up on PC Works.
Description of Work: I was having all kinds of problems with my computer.
Rating CategoryRating out of 5
quality
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$150
Jane E.
04/2013
5.0
computer repair
  + -1 more
Great Service. Smart folks. I won't take my computer anywhere else.
Description of Work: My computer wouldn't do anything. I couldn't get it to boot up. PC works had it up and running in no time.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Tom L.
11/2012
5.0
computer repair
  + -1 more
Totally professional. no nonsense approach to customer service. I was not talked down to or intentionally confused with a bunch of technobable. I will use Eric and PC Works again and will recommend him to all of my friends and to my business.
Description of Work: My home PC just stopped working one day. It would not reboot, hum, holler at me, or give me the first beep of life on the screen. I was stuck. I called Eric and asked if there was anything besides a dignified burial that I could should or would do to fix this. He allowed as to how he probably knew what was wrong to to bring it on down. With fear and trepidation I conjured up the spirits of the now totally dead contraption and took it to Eric at PC Works. Miracle of miracles two days later he asked me to come reclaim my now working computer. When I inquired how he performed a Lazarus type rebirth of this device he told me the fan had gone out and it had died to protect itself from overheating. Bottom line is I was charged for the fan and labor. While I was there he performed some more magic and cleaned up some "items" on the hard drive such that the contraption now comes on much faster that it did before.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from PC Works
Hi. We are glad that we could help raise your computer from the dead without confusing you with our techobable. But with all sincerity, thank you for your business, we are grateful that you chose us to help you with your computer needs. If you have any further requests or concerns, please contact us. Thank you again. PC Works Team
Beverly V.
11/2012
5.0
computer repair
  + -1 more
I dropped my computer off one day. It was checked over and ready for pick up on the following day.
Description of Work: Desktop computer diagnostic.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Response from PC Works
We are glad that we could help you with your computer needs and appreciate your support. We try to have a quick turnaround for our customers because we understand the importance of your computer whether for a business or home use. Please let us know if you need anything else. Thank you again for your business. PC Works Team
William B.
10/2012
5.0
computer repair
  + -1 more
Took laptop to store ask about adding memory. They cleaned computer s/w add ordered memory. Returned later to have memory installed.
Description of Work: Added memory to laptop & cleaned machine.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from PC Works
Thank you for your business, we are grateful that you chose PC Works to help you with your computer needs. At PC Works we truly value our customer's opinions and appreciate your feedback. Because we are a small business, we try and do everything we can to meet the customer's needs within a short time frame and with quality products. We are glad that you were satisfied with your service and we hope to be able to help you in the future with any of your tech needs. PC Works Team
RUTH J.
09/2012
5.0
computer repair
  + -1 more
They came out and picked up the tower for my computer. They took care of the problem and virus. They got it working very well. They brought it back which was very nice so I didn't have to go out of my way to pick it up. They did a wonderful job on it. I would recommend their work to others.
Description of Work: I had a virus that needed removing.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from PC Works
We are glad to have helped you with your computer. We understand the frustrations that can come along with having a virus on your computer and we were glad to have been able to fix that for you. At PC Works, we want you to be satisfied with the service you receive. Because we are a small business, we like to give our customers the time they deserve. We truly appreciate your business and your review. Thank you.
Robert E.
09/2011
5.0
computer repair
  + -1 more
PC Works turned a bad situation into a great experience.
Description of Work: Our computer was infected with a virus, It was a Friday and my husband was heading out of the country on Sunday. I spoke with two other computer repair companies and they could not service our computer until Tuesday or Wednesday of the next week. PC Works removed the virus, restored our information and made a back up file for us. They were able to service the computer and get it to me on the same day which was exceptional! Everyone I spoke with was knowledgeable, professional, curteous and accommodating. I will definetly recommend them to friends and relatives and use them again if I have any other problems.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from PC Works
We are so thankful that you chose PCWorks Inc. to service your computer. Because we are a small business, we are able to provide our customers with a very personalized experience and we do our best to cater to our customers’ needs. We pride ourselves on our ability to provide services with the flexibility that our customers enjoy along with the quality that they deserve. We are happy to hear that we were able to adequately meet your computer servicing needs before your husband left and we hope to do business with you in the future. PCWorks Inc. Team
GARY & MARTHA R.
02/2010
5.0
computer repair
  + -1 more
They were very thorough in their diagnostics. They gave recommendations to replace the part at the best value.
Description of Work: They ran some diagnostic tests and were able to replace the part that was defective.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from PC Works
Thank you so much for your business. We appreciate your feedback immensely. It is important to us that our customers are satisfied with their experience. It is also important to us that our customers feel confident in our ability to provide a service or product of value for a fair price. We hope that we will be your computer servicing company of choice in the future and are glad to hear you were satisfied with your experience and the value of our service. PCWorks Inc. Team
Doug B.
11/2009
5.0
computer repair
  + -1 more
They were recommended to me by a friend. The first time around they tried to fix the problem and it didn’t work. It was the next day that Windows 7 was coming out, and they said that because our laptop was so new, we could get an upgrade, and that the upgrade might solve the problem. It took them a while because there was such a backlog at Dell but they were very nice. Every time I called, they apologized and assured me that they would get everything sorted out quickly. They installed Windows 7 on our laptop. I picked it up and we still couldn’t get email. I called this morning and he took control of the laptop from his office and figured out that there was one of the parental control things that we had put on that was blocking us from accessing our email. He took it off, and the email application worked. He put in quite a bit of time today to try and get it to work remotely, and it finally did. The total cost of the fix was $100, and of course, he didn’t charge me for the help he gave me today. I don’t know how their price would compare with others. They were very responsive and professional. I felt like they knew what they were doing. I would rate them highly and would use them again.
Description of Work: Our laptop was fine when we got it and then after a few days, we couldn’t get on our email. We could get on the internet and do everything but when we went to AOL mail, it would say that it was not connected. So, I took the computer to PC Works to get it fixed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from PC Works
We are happy to hear that we were able to take care of your email issues. It is very important to us that our customers leave satisfied and taken care of. We thank you for your patience with us and are glad that ultimately, your computer was functioning properly. We hope that you do not have any further problems but if you do experience any more issues, please do not hesitate to contact us. We would love to have your business again and enjoy carrying a long term relationship with our customers. PCWorks Inc. Team

    Contact information

    3501 Tylersville Rd Suite B, Hamilton, OH 45011

    www.pcworks.biz

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Electronic Gadget Repair,
    Phone Sales,
    Computer Sales,
    Internet Service,
    Computer Training

    FAQ

    PC Works is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    PC Works accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, PC Works does not offer free project estimates.
    No, PC Works does not offer eco-friendly accreditations.
    No, PC Works does not offer a senior discount.
    No, PC Works does not offer emergency services.
    Yes, PC Works offers warranties.
    PC Works offers the following services: For a full list of our servicing and purchasing options, please contact us at 513-895-7272. We have associates available to answer any questions during normal business hours.

    Contact information

    3501 Tylersville Rd Suite B, Hamilton, OH 45011

    www.pcworks.biz

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed