Overhead Door Co of Greater Cincinnati

The garage door would not close. The technician that came was Paul and he determined that a cable had broken. He made the repair and reset the error code message on the opener. Paul was very efficient and customer friendly.

The service was okay, however he did not write the keypad on the contract.

It went quite well. Remotes were coded to door and keypad was rekeyed to new code. Problems were resolved in less than 15 minutes.

I had a negative experience with this company and was frustrated and confused by the way they treated me. I initially called during business hours (around 10:00am on a weekday) to report my problem. I indicated that I needed to have service that same day, but that I couldn't do it during business hours because of work obligations that day. The person on the phone in their service department told me she could schedule me in for emergency service that evening, which I accepted. She said that a technician would call me between 5:00pm and 6:00pm that evening to indicate the time they would arrive that night. I waited by the phone at the appointed hour, but no one called. Around 6:05pm I called their number and spoke with their emergency service representative. He said he would contact the technician on call to see what was going on. Still no response. I called again at 7:05pm, only to be told by yet another representative that a new emergency ticket was being put in because supposedly there was none on record. Only at that point did I receive a call back from the on-call technician, who finally showed up and completed the repair around 8:00pm. The technician had no record of anything I had been told back at 10:00 in the morning. I was frustrated by the poor communication, the constant run-around, the waiting, and the different answers I got every time I called back to check in. I imagine that the repair they completed is sound, but the customer-service experience was horrible.

JD went above and beyond. He was very knowledgeable, thorough and patient.

Technician showed up on time and performed repair as promised. Really did a nice job with the repair and went above and beyond by tightening up other screws to reduce noise upon opening and closing. Excellent service.

Our previous garage door was wooden and have a grate underneath it. Our garage door was curved so it would fit with the grate. The new one was steel and didn't fit. There's now a big gap at the bottom. They didn't tell us it was going to be like that. We don't have a way of keeping water and small animals out of our garage. The installer acted like, "Well, of course you should have known that." The salesman who came out to measure never told us anything like that. Also, with it being a new garage and our house being older, it doesn't fit really perfect, so it's harder to move it up and down than our old garage door was. So it's difficult to get in and out of the garage. They also didn't mention that it would be harder to get in and out and go up and down with it being a steel door. They said part of the reason was the new rails were meant for newer houses and we had a house built in the 1930s. They don't make quite the same radius of a turn in older houses than they do in newer houses. So they had to bend the rails more and that causes the garage door to get stuck. I really didn't like that they didn't seem to know what to do with an older house. They also told me it was going to be half day job and they would come out in the morning. I only had a half day off work, and they called and said it was going to be 11:00. They said they come out at 11:00 and finish in mid-afternoon. That wasn't explained to me. They've fixed the garage door some, but it's not nearly as smooth as the old garage door was. I thought it was weird, that a new garage door is going to be harder to use than an old one. They tried to fix the gap at the bottom by putting in a larger piece of plastic at the bottom. Logistically, it was a pain, between having to schedule a couple of different times for them to come out and then a couple of times so they could look at everything and fix everything. They didn't have their customer service worked out well. They were responsive about coming to the house, but weren't upfront about when they were coming. They had rescheduled twice.

They are fast, quick and come out very quick. I called and they were out within a couple of hours.

I was really pleased. I chose them because my door was from Overhead Door. I just called their service department.

They did a good job. They used what I had instead of trying to sell me new parts. He repaired the ones I had. The garage doors work fine. They were a little bit late.

I realize I have taken over a year to write this, but in the year, over time when someone mentions the garage door, I still get irritated so I decided to take the time for a response. We were happy with the quick response of the person doing the estimate. However, our issues were with the installer. He did not clean up the area from the garage door removal. He took the big wooden pieces but left nails, screws, bolts and sprinters of wood on the floor. Not just a few, a decent quantity. He also installed the wall mount without asking our preference on height and location. It is not convenient where it is now. too high to reach. when coming from the garage. He did the same with the location of the outside keypad. It would be nice if he asked where we wanted the items placed. Actually, I expected him to ask. He also left without helping us program the keypad. We did receive a book on how to do it and after several attempts, were able to complete. He left the book and remote and said goodbye to our son, who told us we would have to program the pad, but did not connect with us to say he was leaving or to get our satisfaction. As icing on the cake, the plastic cover over the light will not stay in place and hangs down reminding us that our satisfaction is low.

They were very nice and I know the mechanic was experienced, but they were unable to fix the problem. The doors get stuck when it gets cold. We are requesting a refund.

I did not realize that our spring was broken, so it did take some extra time to get everything accomplished. They have a different department that handles service repairs and installations. We had to make separate appointments to get the springs fixed and the opener installed--but they did a great job of making it all work for us. Everything was done within 2 days. Thanks!

The service went well. One technician came out and completed the service in 15-20 minutes. He was knowledgeable about the system. Even though he thought he repaired the issue initially he listened to what I was saying and was able to further diagnose what was really going on. I had no problem scheduling them out for the service. They came out the same day I called.

They did an excellent job. I've had them twice this summer and they did a great job. They did two different jobs for me. They did exactly what they said they would do and their price was right on. I have an old, old house and an old, old garage. The guy was really nice about trying to find spare parts to fix something. It would have cost me a fortune otherwise. The first job was $150. They were prompt and professional. They didn't really seem to be in it for the big bucks. He worked with me to find an easier way to get around something. I would definitely use them again because I found them very professional.

Our garage door spring broke in our 29 year old door resulting in the door coming off the track and pulling loose. We had Overhead Door come out on an ermergency basis to stabilize the door until we could get a new door installed. The temporary repair was done on Friday evening and the new door was installed on Monday. They did an excellent job and the cost of the new door was exactly what they quoted us. The temporary repair was less than we were quoted. We have used Overhead door since at least 1998 for repairs to our old door, so we knew to rely on them for prompt and efficient service this time. We will definitely use them again for any future needs.

They knew what they were doing. It did not cost me more than i thought it was going to be.

The provider was polite and informative. The service could not have been better.

Our serviceman was Paul. He called ahead to let me know he was on the way and he arrived on time. It was service with a smile all of the way. They have a friendly and knowledgable staff. They quickly completed the job and we were pleased.

The service was prompt and professional. The technician repaired the fixed door opener and reprogrammed the remote control. He also reprogrammed the security mechanism without being asked. I was able to use an Angie's List coupon to reduce the cost.

Timely, professional and clean. Highly recommended.

First visit had wrong part but quickly rescheduled. Did a quick maintenance also.

A week ago Saturday, my garage door froze to the ground and I damaged it while trying to raise it. I renewed my Angie's List membership the following Monday, found a 10% coupon for Overhead Door and called. I was transferred to service where I left a voice message for George. George returned my call within a half hour and promised to come and take a look the next morning if the roads were clear. The next morning, George called to say that he would keep the appointment even though the roads were not clear of several inches of snow. After inspecting the door, George recommended replacement and estimated the cost about 973. The Angie's List 10% coupon could not be combined with the 10% senior discount, so my final bill was $875 and installation was scheduled for Saturday. The installation went smoothly, even though the installer had to traverse yet another snow storm. It was very cold in the garage, but the installer didn't seem to let it affect his work. I didn't record the time, but it seems that it took him a couple hours to disassemble the door and reinstall a new one. The new model seems a bit sturdier than the original but looks exactly the same from the outside. I am happy with all aspects of this transaction. However, I was planning to use that money to buy some new golf clubs to celebrate my retirement. Oh well.

One of our garage doors stopped working. Overhead was prompt, explained the problem and repaired it quickly

Showed up on time as promised; fixed within half an hour.