Miracle Method-Northwest

Flawless! Our PINK bathroom had to go. Miracle Method has a wonderful, no-pressure approach. Rep educated us on options on our first visit, and answered all our questions. Installer was on-time, met all projected deadlines, and was exceptionally attentive to keeping house clean as entry/exit was through our living room. Finished project looked EXACTLY like models in showroom, I highly recommend the drive out to Hamilton to see examples. The only recommendation would be to pay to spend the first night in a hotel. The installer did warn us about the pungent chemical smell, it was pretty intrusive.

Very well.

Early last fall my wife noticed a crack in the floor of the one-piece fiberglass shower stall in our master bath. We immediately stopped using the shower. At the time we were having our kitchen remodeled, so I asked the contractor if he could give me a ball park price on how much it would cost to replace the shower stall. The answer was $3000 - $4000. OUCH!!! A few weeks later my wife ran across an ad for Miracle Method and I gave them a call. Initially I had a bit of trouble contacting them via their web site (problem with their web contact form) and could only get a recording when calling their phone number. I did finally make contact with Jim Hudek, the owner. We made an appointment for an estimate within a week and in early November, Matt came to our home and provided an estimate of $450 to repair the crack and apply a textured "Slip Resistant Surface" (SRS) to the floor. I thought the price was a bit high and we were not in a hurry to have the repair done since we could use other shower/baths in our home. I finally called to schedule the repair in February and asked if they would still honor the quote (only good for 60 days), which they did. They were able to schedule the repair for the next week. However, the day before the scheduled repair, I got a call from Miracle Method stating that because of a family emergency with the repair tech, they would need to reschedule the repair. They were VERY apologetic and were able to schedule the repair for the next Friday. The next Friday, the repair tech was running a little late (about 30 minutes) and we received a call from the office letting us know. The Tech did show up at the new arrival time and was there for about four hours performing the repair. He did a great job and left NO mess. The crack repair involved three layers of a fiberglass mesh and resin, each layer covering a larger area over the crack. This stiffened the floor area quite a bit where the crack had formed, though the floor still has some flex there. We'll see if it holds up. There is a 5 year guarantee on the repair. The SRS is a textured finish with some type of grit in it. We chose this mainly to "hide" the crack repair since it was unlikely that the repair material would be an exact color match (white) to the rest of the stall. It's Ok, though when it gets soapy, it's still pretty slippery. Over all, I thought $450 was a bit expensive ($275 for the repair, $175 for the SRS), but it saved me a $3000 - $4000 shower stall replacement.

unknown

Project turned out great!!  Did a high quality job in making my old shower look like new.
Technician was very neat and totally cleaned up any mess.  Did a great job.  I'm highly satisfied with the outcome.
Compared to replacement of old shower--this was a very cost effective option.
Would have graded provider an A+ except for very, very poor follow-up and lack of ability to return calls in a prompt manner.  In fairness, contractor had to hire and train a new office manager during this time.  This contributed to the delays.  With this new person on board, perhaps a new customer will not experience the same problems,

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