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Hendel's Affordable Tree Service
Designer - Landscape, Wrought Iron Fence - Install, Wrought Iron Fence Repair or Weld,
About us
Additional phone numbers: 5132470044 and 5135740009. Also doing business as Affordable Hendels Tree Service and Affordable Tree Service.
Business highlights
61 years of experience
Services we offer
CABLING, CRANE & BOBCAT WORK, FEEDING, FERTILIZING, INJECTIONS, LANDSCAPING., LARGE & HAZARDOUS TREE REMOVALS, LIGHTNING PROTECTION, PRUNING, STUMP GRINDING, TREE SERVICE, TREE STRUCTURE EVALUATION, TRIMMING
Accepted Payment Methods
- CreditCard
Reviews
2.525 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 24% | ||
| 4% | ||
| 12% | ||
| 20% | ||
| 40% |
Showing 1-25 of 25 reviews
Stan B.
Jun 2023
Person came out to see the job--remove trim spring growth while maintaining sculptured shapes. A job I did alone until turned 81 and thought would hire someone to do it. Showed 2 sets of landscape areas-several boxwoods and hillside of euonymous bushes that were shaped with pathways that made everything easily accessible. Gave and I accepted a bid FOR THE JOB HE SAW AND HEARD. Told workers I wanted the "skirt" branches to be even with the vertical shape. 1. Amazingly, they didn't use plastic or tarp to collect the cuttings. LEFT A LARGE AMOUNT IN THE BUSHES. USED A RAKE TO REMOVE SOME FROM BUSHES WHICH MEANT THE BACKLASH FLUNG CUTTINGS OVER THE PLACE. Removed a lot of mulch that otherwise would have remained if used a catch tarp. 2. Didn't trim many surface areas, mostly on top of the bushes and the bottom skirt pieces that protruded well onto the walking path. Didn't remove any dead areas on boxwoods. 3. Left without any communication. No "what do you think"? "everything done ok?" Just left! 4. When I told the person who saw and bid on the job that I didn't think the work justified the bill. Twice, over the next TWO weeks, he said he would be out to see the job. Never showed. Said I'd pay half the bid for the half-a_sed job. He said workers would come and finish the job. Then said they would only pick up the cuttings. HE IMPLIED THE JOB HE SAW AND BID ON WAS TOO DIFFICULT FOR THE THREE WORKERS HE SENT. Huh? AT 81, I'm doing it!! I gave them the full check amount and said "goodbye". RECO. Don't hire them for anything "difficult"!!
MARK M.
Mar 2021
They're very good and very knowledgeable about their work.
John H.
Jul 2020
Badly, They were told not to come if no one was at home Went to the store one day and came back after 2 hours to find out they had come over and took a lot of the tree that was supposedly trimmed cut off drastically. Called 3 times over 3 weeks before someone came out. What a surprise. Damage was done to the landscape and was told it would grow back. Wouldn't have them back.
Amy F.
Sep 2017
Was one of the worst experiences that I have ever had with a company. Even though they are 'supposedly' done, I still have debris to remove from roofs, limbs stuck in other trees and clean up that they were supposed to do left to do. The owner, Jarrod, has no people skills but tons of excuses. Even after repeatedly asking to be made aware of their arrival times and given them 3 contact numbers, they repeatedly showed up unannounced. Blocked our driveway for 4.5 hours when a truck broke down. Another contractor that we HAD scheduled had to risk his machinery getting in and out. Letting us know ahead of time to them meant 45 minutes as 'They are on their way'. Totally destroyed sections of our yard with equipment and when brought to their attention was told: "Well, it's not like you live in Indian Hill". Because I called the office to get a tax code for why we were being charged sales tax we were then labeled 'difficult' customers. The code they did not know. but did look up and forward to me. Let a tree fall on my fence because the worker said " I can't get my truck back here and I don't climb trees anymore, so I don't know how we are going to do this". Obviously this had all been seen by the owner during his estimate visit. The only positive to this whole experience was the final employee that we had contact with, Steve. He was the stump removal guy and went out of his way to actually try and repair some of the damage after he took out the stumps. They also got the good wood they took down and all the mulch. The workers, except for Steve were very unfriendly and actually surly to us.
Renee K.
Aug 2017
I signed and returned the agreement for work on March 31st and asked that I be contacted so that I could arrange to be home. Two or three weeks later, a man arrived on a Saturday morning and started the Imicide injection and liquid root feeding without announcing that he was at my home (my neighbor texted me to let me know he was out there). He asked for payment, so I had to show him the agreement that says payment is due upon completion and explained that I'll make payment after the deadwooding and mulch ring was complete. He left before removing the injection tubes. Before he left, I asked to make sure that someone calls me before they come out to reduce the dead wood. Two weeks later, late in the afternoon, my neighbor again texted me to notify me that the tree trimmers were at my house. This time I was at work. When I got home, two workers were sitting on my porch while one or two were working on the tree. I had to let my dogs out in my back yard. When I returned, the workers were gone. No communication and no tree mulch ring. Within a few days, I called the office to make payment. I explained that the mulch ring was not done and asked that it be removed from the total cost. She removed it and said she'd send the workers back out to complete the mulch ring. I gave her my credit card information. She said that since they close at 4:00 (it was 3:45) she would process the payment the next day. Several weeks later, I received a bill for the tree mulch ring. I called and explained that I wasn't paying for it because it wasn't done. She said she put it back on the work order list. I again received a bill for the mulch ring. This time, I sent a picture showing that there was no mulch ring and stated that I didn't want the work performed because it was well into the summer at this point. She said she'd take care of it. About a month later, I received a bill for tree spray that was supposedly done in June. I have no evidence that it was done (no one called me to say they were coming and no one left a bill or notice that they were at my home). More importantly, I didn't request this service. I sent an email that included the signed agreement....it showed that I did not request this service. A few days later, I had a voicemail message stating that she was looking at the signed agreement and that it shows I did request the service and notified me that my payment was past due. I called and talked to someone else at length. I had her open the email and asked if she saw the sentence that stated "Items that I would like to have performed are highlighted in yellow"? She confirmed that the email did state that. Then I asked her to open the attachment and asked her if she saw items highlighted in yellow. She confirmed that she saw the yellow highlight. Then I asked her if tree spray was highlighted in yellow. She acknowledged that it wasn't. She apologized for the mix up and said she would speak to the woman that I had spoken to previously to have this charge removed. She also said that I would receive a call the next day. I didn't receive the call. Instead, several weeks later, I got another voicemail message stating that I had requested tree spray and that my payment was past due. I have again forwarded to them the original email, with the signed agreement attached, that I sent requesting the service; again showing that it says I only wanted the services highlighted in yellow performed, and that tree spray is not highlighted in yellow on the agreement. The fact that it's been five months since I requested services, more than three months since services were completed, and I'm still having to deal with invoices for services not received and/or requested is all you need to know to stay away from contracting with this company for services.
Donald K.
Mar 2017
Work not completed. Hendel's reaction has been and continues to be very unprofessional, and at times, frightening. Damaged yard, incomplete stump removal 2 months after the cutting. Damage to the fence. A terrible mess left. No prior notification of work starting - simply came home to damage and debris worse than a hurricane would have left. Please review the BBB complaints.
Joan B.
Jan 2017
When the gentleman came out to do the estimate, he didn't seem knowledgeable, and the job wasn't completed. I asked him twice to come back out. complete the job, and cut another tree. I haven't heard from him since.
Christine P.
Aug 2016
unknown
Anthony H.
Sep 2014
They took everything away. They are very good and efficient. I had no problems in scheduling.
Response from Hendel's Affordable Tree Service
"Thank you for your response! We look forward to working with you in the future. We appreciate you taking the time out and writing a review on us!"
Barbara S.
May 2014
Tree removal went well, but they took a long time to come back and grind out the stump. And they left my yard a mess. They finally came back and filled up the largest hole with dirt and cheap grass seed that didn't even grow. The dirt settled a lot over the winter, but they wouldn't come back and fill it with more dirt. I even told them I would seed it myself. And there were lots of medium sized areas where falling branches had wrecked the lawn, but they didn't bother to repair those
Response from Hendel's Affordable Tree Service
"We removed the tree from the customers property. It takes 7-10 business days after tree work, to finish stumps. We appreciate patient customers that understand tree work and all that is involved, is very dangerous and weather permitting work. We can not ground stumps and/or roots if the ground is soft or on a rainy day because of dangerous for all involved. We have had a wet year and we did the best we could on time. We asked for the customer to please be patient, that we did not forget about them. We planted seed and straw. We cannot be responsible if the grass don't grow in the area or ground settling a year later. Many customers choose to have seed and straw the next season for this reason and it works out well for growing and settling issues that are inevitable. We worked with the customers in solving there issues and hope in the future, we can have another opportunity to work with them again without weather or settlement issues. Thank you for your feedback, questions, and concerns."
Chris C.
Nov 2013
I called on Monday to complain about the 'light' delivery. I was told that the delivery man on my job had been fired after he returned from my job. They didn't sound surprised at my complaint and said they would send someone to check out the situation. Well, that happened today (11/23/13) and I am not pleased. Jerrod (name tag on jacked) had several reasons why they would not give me the full half cord that I order and paid in advance with credit card. First, he said that he sells stacks or truck loads and that is what I got. A truck load. Then H showed me their firewood order form and it seemed to state that I was due only one third of a cord. He claimed that they sell one third cords but not half cords so this proves that I never ordered a half cord. I wish they had explained that when they were taking my telephone order for one half cord.
I gave him a copy of the Ohio state law regulating firewood sales. He didn't seem to care. "This is what we do regardless of state law" he responded. He insisted that, regardless of my discussion the their receptionist, I was only entitled to less than half of what I had paid for. Finally, he insisted that, since I hadn't complained to the delivery man at the time, I can't raise the issue of being cheated after the fact. Too bad I didn't complain earlier.
By now, I felt that Angies List was my best leverage. I stated my intention to take this issue there as well as Cincinnati Consumer Protection Office, the BBB and others. At this point, Jerrod got up in my face and began berating me. I remember the word "anal" being used but the F-bomb really got my attention. I looked back thru the front door to see if my wife was watching this. She was and heard his entire rant. When he stopped yelling, I asked him if he realized that he had used the F-word on a customer. He was, in fact aware and used it again. I suggested that that we just undo the sale. He can take back the wood and credit my card for the full amount or he can finish delivering the remaining 43 cubic feet of wood that he owes us. Given the average length of 14 inches per log, he would need to leave a stack 4 feet high and nine feet long (1.2 x 4 x 9 = 43 cubic feet).
I called to report the behavior of the representative they send. But it was Jerrod who responded. He didn't say if they were going to deliver what I paid for but they threatened a law suit if I reported this to anyone. Thanks goodness for security cams and cell phone cams.
Update; The following Monday, Hendels delivered a second stack of wood (2.1 x 1.25 x 7.5 feet) equaling just under 20 cubic feet of wood. Out of the 74 cubic feet of wood (1/2 cord) that I ordered, 51 cubic feet have now been delivered. I will see if Angies List can intervene. As always, I am happy to return the wood and undo the deal.
I gave him a copy of the Ohio state law regulating firewood sales. He didn't seem to care. "This is what we do regardless of state law" he responded. He insisted that, regardless of my discussion the their receptionist, I was only entitled to less than half of what I had paid for. Finally, he insisted that, since I hadn't complained to the delivery man at the time, I can't raise the issue of being cheated after the fact. Too bad I didn't complain earlier.
By now, I felt that Angies List was my best leverage. I stated my intention to take this issue there as well as Cincinnati Consumer Protection Office, the BBB and others. At this point, Jerrod got up in my face and began berating me. I remember the word "anal" being used but the F-bomb really got my attention. I looked back thru the front door to see if my wife was watching this. She was and heard his entire rant. When he stopped yelling, I asked him if he realized that he had used the F-word on a customer. He was, in fact aware and used it again. I suggested that that we just undo the sale. He can take back the wood and credit my card for the full amount or he can finish delivering the remaining 43 cubic feet of wood that he owes us. Given the average length of 14 inches per log, he would need to leave a stack 4 feet high and nine feet long (1.2 x 4 x 9 = 43 cubic feet).
I called to report the behavior of the representative they send. But it was Jerrod who responded. He didn't say if they were going to deliver what I paid for but they threatened a law suit if I reported this to anyone. Thanks goodness for security cams and cell phone cams.
Update; The following Monday, Hendels delivered a second stack of wood (2.1 x 1.25 x 7.5 feet) equaling just under 20 cubic feet of wood. Out of the 74 cubic feet of wood (1/2 cord) that I ordered, 51 cubic feet have now been delivered. I will see if Angies List can intervene. As always, I am happy to return the wood and undo the deal.
Response from Hendel's Affordable Tree Service
"We apologize for the misunderstanding. We would like to offer coupons for mulch purchase or discount for any tree care needs. Customer needs to call office to redeem coupon(s). We sincerely appreciate everything that our customers do for us. Please accept this as a thank you. Customer paid the full for his delivery. And we accept his payment."
Christa M.
Oct 2013
I requested an estimate to be done on a couple of stumps in my backyard. The estimate was completed within a week's time, but I hadn't told them which stumps I was requesting. They quoted the wrong ones, so that took a week to fix. Then, when they came to do the work without informing me, they left all of the debris behind because they couldn't finish the job. They claimed they could fit their stump grinder through a 36" in gate, however, my gate is 39" and they couldn't fit through it. So, after I complained again about the debris and them claiming they could fit through my gate, the debris was finally removed, but the only option I had to finish the job was if they broke my fence and they would charge me $200. I refused.
Response from Hendel's Affordable Tree Service
"We quoted the customer for removal of stumps. We try to work with the surroundings and what needs to be done in order for the work to be done satisfactory and safely. Sometimes with properties and how they are situated have to be accounted for in doing any type of tree or stump removal. Our machines have to be able to get into front, side and back yards. We inform property owners of options in which we are able to do to remove stumps. If they don't work for all parties involved then the customer has every right to refuse service if they don't feel comfortable moving forward with the work. This is why we do estimates on site to see what is needed to do the job. I'm not sure why this is a complaint. if we cant do the work because of obstructions on the property, we simply can't do it."
Michele M.
Sep 2013
Don't hire them. Job was suppose to be done when I was home. Message left on my answering machine after I left for work for the day that they were coming that day. Severely damaged my driveway. Would not return phone calls after complaint to owner. Owner finally showed up one day and explained the type of driveway I had would not support their equipment and the damage was covered in the contract I signed stating they were not responsible for the damage. . Then told me in the future if anyone trimmed my trees they should but ply boards down so to protect the integrity of my drive. Unfortunately the person they had sent that day had not the experience with the older homes/driveways so he did not know to do it. Said I should understand because in my profession it would be comparable to a new x-technologist having the same experience as myself of 25 years.
They had many complaints with the better business bureau and my one fault was to have not checked out the company ahead of time with them.
Cannot really define the correct dates as it was some time ago but I would never suggest any one hire them as their integrity is very questionable.
They had many complaints with the better business bureau and my one fault was to have not checked out the company ahead of time with them.
Cannot really define the correct dates as it was some time ago but I would never suggest any one hire them as their integrity is very questionable.
Response from Hendel's Affordable Tree Service
"I would like to apologize for the short notice of work being done. Sometimes when we have someone reschedule we will go ahead and go to the next job for the day. This could be because of the weather or our customer's requests. I do want to address the matter regarding the miscommunication. We take every stride to get in touch with our customers especially if they are not happy. We want to fix what ever issue it is so that we and the customer feels appreciated. We want all our customer's to be happy with us. I apologize for the inconvenience and hope to work with you in the future."
SHERRY W.
Jul 2013
They were terrible. They were supposed to take a tree out, and then plant another tree. A couple weeks later, a guy came out and at 8 p.m. and just planted some kind of a tree. He dug a hole and left it there. I told them to come and fill the hole. They were very difficult to work with. The quality was poor. I haven't paid them yet.
Response from Hendel's Affordable Tree Service
"Thank you for your feedback on this matter. After the customer's trouble we made a discount of $525.00and the customer accepted after the work was complete. The work was completed on 4/19/2013. The customer failed to pay the remaining portion of the bill until 02/28/2014 almost a year later. The issue was accepted and solved with both parties."
Penny P.
Jul 2013
They came and cut down the tree and cleaned up the mess, looked great. Said that they would be back to grind up the stump and they never came back. It will be 8 weeks this week. We got the bill for 425 dollars and the bill said complete. We have called numerous times, they take messages and we never get a call back about getting rid of the stump. The price, 425 included the stump removal. My husband finally told them last week that if the stump wasn't gone by this past Monday (8th) that we were going to call someone else in to do the job and deduct the cost from the original price of 425 and mail them the rest. STILL NO RESPONSE FROM THESE PEOPLE!! We would never use them again and there is no way that we would recommend them to anyone.
Gwenn L.
Jun 2013
good. access was difficult and they let us know beforehand there would be damage to yard before they began. up front info and what kind of tree we should replant
Response from Hendel's Affordable Tree Service
"Thank you for your great review. We look forward to working with you in the future!!"
Gail Y.
Jul 2012
Came to estimate the next day after I called, and was back with in one week to do the job. 4 man came with a lot of trucks, worked very hard for 7 hours, one guy do the cutting and 3 people follow him around to clean. They were very careful around my landscapes but I still suffer damage to one bush and some holes in my grass. But looking at all the machines and the scope of work. I don't think can be help. All the stuffs who came was professional and caring, a lot of pride in their work. I will hire them again.
Response from Hendel's Affordable Tree Service
"Thank you for your great response to our arborists. They are very hard working and enjoy working with home owners. Our goal is to make everyone happy! Again, Thank you for your comments and look forward to working with you again!"
Greg E.
Dec 2011
Very nice phone person, prompt delivery. Unfortunately the wood was very wet. I found out from one of the employees and also the owner that their wood sits outside UNCOVERED. So if it has been raining you will get wet wood. I called to register a complaint and the owner returned my call a day later. I requested a refund and asked that they come and pick up the wood. He proceeded to call me every name in the book, told me I was stupid and didn't know how to start a fire. He refused to pick up the wood and threatened to take me to small claims court. I reluctantly decided to keep the wood knowing it will dry out eventually. Very unsatisfactory experience.
Timothy M.
Oct 2011
In and out efficiently. They cleaned up after the job and did not leave a trace. Well have them out in the spring for more work!
Response from Hendel's Affordable Tree Service
"Thank you. We enjoy knowing our customers are satisfied with the work. We would also like to work with you in the next seasons! Great to work with and kind people. Thanks again!"
CLAIRE A.
Mar 2009
We saw a sign for "Seasoned Firewood" so I called the company when I didn't hear from them for a week, my husband called them. A few days later they responded and said they could come that day with the firewood and they would bill us. They didn't show up. They said the wood was seasoned, they brought it when we weren't home. Now I know why they want to bring it when you're not there because you can tell by a quick look that the wood is freshly cut, especially when you compare it to the few pieces of wood that we knew were seasoned. They sent us an invoice and we promptly paid it but it took them 3 weeks to cash our check. After they cashed the check they sent us another invoice (dated 10 days after the date of the cashed check) billing us for $110.
Response from Hendel's Affordable Tree Service
"I would like to thank you for your business. We do offer seasoned firewood all year round. We do tarp our wood that is for sale. This year we were selling wood as fast as we were cutting it. We had a long and bad winter and all the surrounding areas ran out. We ordinarily keep our wood dry. We had no time to dry it out after cutting because customer's wanted it now rather than later. We apologize for the inconvenience and hope you will find our wood in the future dry and seasoned. Thank you for your feedback on this matter."
Donna R.
Jun 2008
It went very well they put in a long day, they worked until you almost could not see. They removed bush honey suckle and Ivy out of a tree for us also. Overall it went very well. There were some groves left from their bobcat but it was not a big problem.
Response from Hendel's Affordable Tree Service
"Thank you for your kind feedback and compliments for our arborists and tree crews. We look forward working with you in the future for your tree and landscaping needs!"
CINDY P.
Oct 2006
They successfully removed a large, dying maple from our yard and trimmed another. While we cleared the area of any lawn decor, they still (somehow) damaged the fence and crushed a shepherd's hook on the other side of the yard. We notified Hendel's of this incident via their feedback/comment card, but received no response.
Response from Hendel's Affordable Tree Service
"Thank you for your feedback. I apologize for any damage that was taken place with your shepherds hook. I am surprised to read this and frankly upset that this matter was not taken care of. If there is anything we could do for you please contact the office. I want to thank you for your business and we look forward to working with you again. However, I am glad that your tree was taken down without a hitch and that you are satisfied with that. Again, sorry about the issue."
LIZ G.
Oct 2006
Jarrod came out and did the quote and told me that he'd call the day before the work was to be done. Instead, he called 15 minutes ahead. The work was quick, but there was a little mess that they didn't clean when leaving.
Response from Hendel's Affordable Tree Service
"We let our customer's write our schedules for tree work. A lot of times people have to reschedule or we are unable to do the work for weather reasons. We try to fill those holes with customers that have time restraints. We called the customer 15 minutes before because we had a reschedule that day and could get the stump finished earlier in the day. We apologize if there were grindings left behind from the stump removal. We hope that you will work with us in the future and we appreciate the feed back."
MELISSA T.
Jul 2006
They were contracted to complete the work in two days. The job ended up taking approximately 4 weeks. An additional $2300 had to be paid to get the job completed because Jarrod stated he underestimated the job, so therefore we were penalized due to his lack of knowledge on performing tree removal service. If this company has been in business since 1964, I'm not sure how they can make these kind of mistakes.
PHILIP S.
Mar 2006
They did a great job of taking my trees town but mutilated my yard with bobcats in the process. I told them the ground was soft and not to bring heavy objects in, but they brought them in any way. They left mud and tree clippings in the street. However they were quick and reasonably priced.
Response from Hendel's Affordable Tree Service
"This customer was great to work with. He was very understanding of the amount of work that was going to be done. 15-17 trees on one property could simply not be done in the allotted time frame with only manual labor. We had to bring machinery in to complete the tree dropping safely and efficiently. The ground was soft and the brush removal was done without a issue. Tree work is dangerous and we needed the necessary equipment to perform the service. There is always a little yard damage when doing tree work. We don't like this to happen but sometimes its the nature of the beast in order to make things the way the customer wants in the long run. Once again he was understanding and we worked as fast as we could for him to meet his time restraints."
Licensing
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FAQ
Hendel's Affordable Tree Service is currently rated 2.5 overall out of 5.
Hendel's Affordable Tree Service accepts the following forms of payment: CreditCard
No, Hendel's Affordable Tree Service does not offer free project estimates.
No, Hendel's Affordable Tree Service does not offer eco-friendly accreditations.
No, Hendel's Affordable Tree Service does not offer a senior discount.
No, Hendel's Affordable Tree Service does not offer emergency services.
No, Hendel's Affordable Tree Service does not offer warranties.