Gary's Locks LLC

Gary's locks were on time and cost effective - I would recommend!

We used them to change the locks when we moved into our new home. We ended up using them again after that big deal.

provider was prompt, performed work as advertised.

It was ok. We haven't had any trouble with the locks.

Gary came and removed the lock and door handle which was broken on our front door. We had purchased the replacement door handle, with lock (Schlage, generally a reliable brand) from Lowe's which he inserted in the front and back doors. One day later, someone slammed the front door and we couldn't get the door open. Apparently something in the handle had slipped and disconnected the handle from the latch. We called Gary and he said that was not his fault. It was the manufacturer. He suggested that we return the door handle to the manufacturer. Fortunately, my father was here. He unscrewed the handle and that was enough to re-set the latch correctly. After it occurred several more times, I stuffed paper towel into the handle to prevent the latch from slipping. Now it doesn't seem to slip. I was disappointed that Gary wasn't willing to work this out with us--help us figure out the problem.

Gary came and rekeyed some of our locks so that they accepted the same key. The locks/keys have worked fine ever since.

Ended up spending much more than the "Angie's List Special". Gary said it was some sorta of mix up in communication. However, Gary did an excellent job on installing a new lock on my back door.

Door lock was loose and wouldn't work. Key would jam. And, the dead bolt lock also was not working - the key would spin and not lock. The dead bolt lock was repaired and the door lock replaced satisfactorily.

Friendly, quick service, did the job better than expected and pricing was very reasonable. There were no hidden charges. He did good work!

They were prompt, professional and good priced. I received an email from the for a daily deal so I called them to come out.

After I purchased the deal, I called Gary and he informed me that I would need to pay him an additional $55.00. He is not an honest business person or a professional. Instead of proceeding with deal, I have requested a refund.

When I set up the appointment, I was told that he would arrive around Noon. On the day of the appointment, I received a call around 1:00 pm and he let me know at that time that he was running late and would be there in an hour. He arrived at 3:30 pm. He did not have a truck and arrived in a car. He did have on a black polo shirt with his company's name on it. Needless to say, I was not pleased with his punctuality, nor his appearance. He scratched up the lock on my front door and complained that the contractor did not install it properly. It took him over two hours to complete the task because he did not have his truck and the proper tools. While he was out in the car re-keying the locks, their car overheated and they asked for water to put into their car. I obliged them of course, however, this is not what I expect when a professional comes into your home to perform a service. Because he did not have the proper tools, I only received one set of keys. I also realized after he left, that he had installed the lock to my garage door on backwards. I fixed it myself instead of calling him back and being asked to pay the $35.00 drive charge. I paid for the service, however, I was not pleased with the overall service and certainly not pleased that this was offered as one of Angie's Deals.

I bought a coupon for $35 for $75 worth of service, which turned out to be just to show up. He said it was $45/lock to re-key the lock. I l thought the $35 covered the first lock, he said no. He was very mean spirited and rude and tried to bully me into buying something. I had to repeatedly ask him to leave. I was very dismayed by the whole experience.

The services were exactly as discussed. Gary called to let us know he was on his way. He arrived right on time, and with the necessary tools and supplies. The deadbolt needed to be replaced, so it was the higher estimate of the two discussed because of the price of a new deadbolt. He was able to do the work in less than 30 minutes. A few things to note: Gary came in a regular car, and had a lady friend with him that waited in the car. He did have professional attire and disposition though. I only say this because I guess I was expecting a work van, a uniform and for him to be alone or with a partner. One thing I didn't expect was the trip charge, but maybe I should've expected one. Nonetheless, he did a great job and I would use him again.

Gary arrived as expected, did what was expected, made a couple extra keys for free and explained what he did and showed which keys worked on which locks. Can't expect much more. Will use him again as needed.

I had no key for my front door. Gary had to install a new tumbler since my house/lock was so old he was unable to just re-key it. The new one was shiny, which stands out on my old house, but he left the old tumbler with me and gave me a reference for the one guy left in the area that he knows does work on old locks. He also re-keyed my back door handle lock, and noticed that it wasn't catching anything on the old and damaged frame. He was able to fix this by resecuring the latch plate with deeper screws. Gary moves very quickly and is very to the point, but he does so professionally and not rudely. He is very easy to work with and I would recommend him.

The work itself was okay. The overall interaction with him needed some work. He brought his girlfriend to the job with him. He called me constantly to give me updates of his status. He charged me more than what I had thought it would cost originally. There were issues with the payment process as well.

He did the work as proposed; we chose him from several other competitors based on his AL rating; all the bids were similarly priced. Gary gave us an AL discount. He was able to schedule the work quickly - no long wait for service - and worked efficiently and quickly. We've referred him to others and would use him again.

I called to have the locks in my newly purchased home rekeyed and keyed to use the same key instead of 4 different keys. They were great with communication from the time I called for service to the time he showed up. He showed up exactly on time with all of the proper tools. He was friendly and even gave me advice on how to adjust the latches on the door jams so that the doors wouldn't be so difficult to open/shut w/ the key. At the end he gave me two keys and they were perfectly.

We recently moved into a new house. Each of the three outside doors had two locking mechanisms, and each mechanism required the use of a different key. We were never even given either of the keys to the front door! Gary came out, and quickly re-keyed the locks so that they all worked with the same key. Only one mechanism needed to be replaced; Gary showed me the door handle and how it was broken inside, and recommended that it be replaced. He gave us two copies of the key, and they both work very smoothly.

They were okay. I got them off of Angie's List. They looked good to me. I did not shop around. I needed the locks fixed quickly. They weren't perfect, as we have a few issues with the new locks. We were satisfied with the work but they could have done a little bit better. They were punctual and came when they said.

He arrived on time and worked as though he was in a hurry. He replaced the locks, but left our door handle loose. His manner was abrupt (and not in a "no-nonsense efficiency" way). Perhaps he was just having a bad day, but we will look for another locksmith if we need one again.

Gary was very professional, very nice to work with. My husband wanted to switch out a lock on one of our doors and then have it re-keyed, and Gary showed him how to do it. My husband damaged the lock, but Gary was really nice and replaced it for no extra charge! Great company.

He did an excellent job, and his service was real good. He showed up at the time that he said he was going to show up. He went beyond with some other things to make the situation a lot better for us.

Late last night I locked myself out of my niece?s house where I was watching her dog. (The dog was inside and I had just left the house.) I live nearby, so I went home and called several locksmiths from Angie?s List and also a locksmith who was recommended to me by a friend. I needed to find someone who could meet me at her house either last night or this morning. Gary?s was the only one that didn?t have an answering service or voice mail. I talked directly with Gary?s wife, Charlotte, who was very friendly and helpful. She quoted me a price of $95 and said that Gary could do it this morning. This morning I was finally able to talk with someone at Larry?s Lock, and was quoted a price of $185!!! Needless to say, I hired Gary. He arrived at my niece?s house right on time this morning and had the lock open within 5 minutes. He was friendly and professional, and the job cost exactly what had been quoted. It?s now Sunday afternoon, and I STILL haven?t heard from the other lock services where I had to leave voice mail messages last night. If I had to rely on those other locksmiths, I?d hate to think how upset I?d be right now, worrying about my niece?s dog! I will be using Gary?s for any needs of this kind in the future, and I highly recommend him!