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C.R.A. Glass, LLC

4.3(
6
)

Glass and Mirrors, Auto Glass, Windows,

... +3 more

About us

C.R.A. Glass can help with ALL of your Commercial, Residential, and Auto glass needs. Call for a free, no hassle quote. The goal at C.R.A. Glass is to provide great service at a great price. We don't want to perform just a single job for you, we want to earn your respect and your future business. We strongly believe that we can accomplish this by using quality materials, employing certified technicians, offering a fair price, treating every customer's property like it's our own, and treating every customer like they're family. We offer mobile service from Northern Kentucky to Dayton, Ohio; and everywhere in between! Our services include all auto glass and mirrors, vehicle window regulators and motors, residential windows, shower enclosures, custom mirrors, glass furniture tops, glass shelving, fireplace glass, patio doors, window screens.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Our services include all auto glass and mirrors, vehicle window regulators and motors, residential windows, shower enclosures, custom mirrors, glass furniture tops, glass shelving, fireplace glass, patio doors, window screens

Services we don't offer

Window tint

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.36 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
0%
3
0%
2
0%
1
17%
Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Write a review
Showing 1-6 of 6 reviews
Wallace P.
03/2018
5.0
glass repair
  + -1 more
easy peasey
Description of Work: bought a pane of glass
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Wallace P.
01/2018
5.0
glass repair
  + -1 more
excellent service. Contacted and received quote via website.
Description of Work: glass for table top
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$34
Wallace P.
06/2017
5.0
glass repair
  + -1 more
Very good communication thru the website and on the phone. I was completely satisfied with the purchase.
Description of Work: I had a piece of plate glass cut for an art project
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Peggy J.
08/2014
5.0
auto glass, glass repair, replacement windows
  + 1 more
Very well. The turnaround time was about 10 days. The window didn't fit right so they re-ordered it and re-installed, and they waived the balance of our fee. We were pleasantly surprised. The office people were professional and easy to work with.
Description of Work: Replaced glass in one of our windows.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Response from C.R.A. Glass, LLC
Thank you for taking the time to give us feedback; we greatly appreciate it! We're glad we could surprise you by waiving your balance. In the end, customer satisfaction is what matters most. Again, we're very sorry for the issue and delay. Sincerely, Nichole Matala
Katie S.
05/2014
5.0
auto repair, replacement windows, auto glass
  + 1 more
Timely, knowledgeable and efficient
Description of Work: repair car window
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from C.R.A. Glass, LLC
Thank you for your business and for taking the time to review our service. If there's anything we can ever do for you in the future, please don't hesitate to give us a call. Sincerely, Nichole Matala C.R.A. Glass
Sara C.
04/2014
1.0
auto glass
  + -1 more
They damaged our car and because it had been snowing we hadn't noticed the damage. So we report it to our insurance company about 3 weeks later, who then told us to contact the company,. the company denied it accused us of lying stating that they were not responsible for the damage. I wasn't able to open my trunk due to the poor work. Although the lady that worked in the office was pleasant their response to the damage they caused was not.
Description of Work: Replaced our back window that was broken during the storm.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from C.R.A. Glass, LLC
First, thank you for the feedback and the chance to correct any issues. Customer satisfaction is our top priority. We go out of our way to please our customers and if there was any way we could help you without incurring a huge expense for something that was not our fault, we would. A perfect example of our customer service is a bathroom mirror we installed last week at a single lady's residence. While our installer was present, the toilet had a slow leak and the lady asked if we could help. Granted, the toilet wasn't our issue and we could have easily said no. However, we took the extra couple minutes and helped tighten the loose pipe for the lady. Now, concerning your issue. We replaced the shattered back glass in your vehicle when it was broken after a snow fall. We performed the replacement quickly and accurately. When you left our shop, you inspected your vehicle, signed off on the work that was performed, and were very pleased with our fast, quality service. I would also like to point out that in order to complete the repair, the work was completed in our heated shop and there was no snow covering any part of your vehicle when you left. The snow had all melted due to the heated shop. Approximately one and a half months after the install and several snow falls later, you contacted us to report body damage all around your back window. We were very surprised to hear this and even made special arrangements to inspect your vehicle on a Saturday. Upon inspection, we did see approximately 20 or more dime size dents in the body, right next to the back window. It was very obvious that these dents were caused by an ice scraper which was probably used to try and break the snow and ice off the back window. With the back of the car being covered in snow, the exact location of the back window was probably misjudged, and the body was accidentally struck. This is also probably how the window was broken in the first place. Glass is more susceptible to breakage when it's cold and struck with something (A tip to consumers, never try and beat snow and ice off of glass). The body shop that you later took your vehicle to also stated this was his expert opinion based on his years of experience. I'm sorry that you have this issue. But, it's very clear that we can't take responsibility for this damage, nor will we be bullied into fixing your mistake at our expense. I would also like to point out that we do have pictures of our work and the damage. Hopefully, no issues come of filing false insurance claims. Sincerely, Mike Matala C.R.A. Glass, LLC

    Contact information

    2040 S. Erie Hwy, Hamilton, OH 45011

    www.craglassllc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Glass and Mirrors,
    Auto Glass,
    Windows,
    Auto Service,
    Screen repair,
    Egress Windows

    FAQ

    C.R.A. Glass, LLC is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    C.R.A. Glass, LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, C.R.A. Glass, LLC offers free project estimates.
    No, C.R.A. Glass, LLC does not offer eco-friendly accreditations.
    No, C.R.A. Glass, LLC does not offer a senior discount.
    Yes, C.R.A. Glass, LLC offers emergency services.
    Yes, C.R.A. Glass, LLC offers warranties.
    C.R.A. Glass, LLC offers the following services: Our services include all auto glass and mirrors, vehicle window regulators and motors, residential windows, shower enclosures, custom mirrors, glass furniture tops, glass shelving, fireplace glass, patio doors, window screens
    Window tint

    Contact information

    2040 S. Erie Hwy, Hamilton, OH 45011

    www.craglassllc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM