TROWBRIDGE STORAGE CO

Part of the stuff came to my house and the rest went to a storage unit. I had 126 boxes missing. A lot of my things were damage, crush, things were missing. When they moved me in to the house they stole my camera. It took me a long time to settle this. I paid for insurance for storage. This was a nightmare. They were not good at taking care of me.

WE MOVED A 10-ROOM HOUSE FULL OF LOTS OF LARGE FURNITURE AND ANTIQUES, AND SUBSEQUENTLY MOVED SOME OF THAT FURNITURE TO OUR SON'S HOME. THE DRIVER AND HIS ASSISTANT ON THE FIRST MOVE DID ALL OF THE PACKING. IN BOTH MOVES THE PERSONNEL ARRIVED ON TIME, WERE VERY PROFESSIONAL AND PLEASANT, USED UTMOST CARE IN HANDLING THE FURNITURE AT BOTH ENDS, AND WERE EXTREMELY ACCOMMODATING. I WOULD DEFINITELY RECOMMEND THIS COMPANY. NOTE THAT PRICE INCLUDED ALL PACKING, TO INCLUDE A LOT OF ART WORK, AND BOTH MOVES.

I WOULD NEVER RECOMMEND THEM. ONE PACKER WAS DIRTY & LEFT CIGARETTE BUTTS ALL OVER MY DRIVEWAY. THEY LOST SEVERAL BOXES, NEVER FOUND THEM & REFUSED TO REIMBURSE ME FOR THE LOSS. SOME ITEMS WERE ONE-OF-A-KIND AND NOT REPLACEABLE. THEY DID NOT BACK THE WORD OF THEIR AGENTS. WHILE MAKING THE DELIVERY, THE LEAD MOVER TOLD ME I DID NOT NEED TO TAKE INVENTORY BECAUSE THEY INVENTORIED THE TRUCK WHEN IT WAS LOADED AND UNLOADED SO I WOULD BE THE 3RD CHECKER. THEN THEY HAD ME SIGN THAT I HAD TAKEN DELIVERY ON EVERYTHING BEFORE THEY WOULD LEAVE. ONLY AFTER I STARTED TO UNPACK WAS IT OBVIOUS THAT THINGS WERE MISSING. THEY ASKED ME TO LIST THE MISSING ITEMS & REPLACEMENT COSTS. AFTER SPENDING TIME TO GATHER COST INFORMATION, THEY TOLD ME THEY WOULD NOT PAY FOR THE LOST ITEMS. I HAVE REQUESTED COPIES OF THEIR INVENTORIES & THE DOCUMENTS I SIGNED 3 TIMES. THEY HAVE REFUSED TO PROVIDE ME COPIES OF EITHER THE INVENTORIES OR THE OTHER DOCUMENTS. USE ANYONE BUT THESE PEOPLE.

I CALLED TROWBRIDGE MOVING ON A FRIDAY EVENING AND ON MONDAY MORNING, JASON REIKOWSKY AND JUSTIN BENTLEY, TWO OF TROWBRIDGE'S EMPLOYEES WERE ON MY DOORSTEP READY TO TAKE CARE OF EVERYTHING. BOTH JASON AND JUSTIN WORKED VERY EFFICIENTLY AND WERE EXTREMELY CAREFUL WITH MY FURNITURE, AND DID EVERYTHING WITH AN INCREDIBLY WONDERFUL ATTITUDE. TROWBRIDGE REALLY CAME THROUGH FOR ME WHEN I NEEDED HELP ON SHORT NOTICE AND I WOULD DEFINITELY RECOMMEND THEM TO ANYONE NEEDING MOVING ASSISTANCE.