Ohio Roofing Solutions

We hired this company back in JANUARY to fix a leak we had and get a free inspection of our whole roof to see if it needed to be replaced. The company owner stole our money since we paid him to fix our leak and still never has to this day, He also did not perform the work listed on the contract we signed with him and paid for. We now ,because of him have damage caused by his worker and him,some white strip down that side of our roof (that was not supposed to be there) and mismatched shingles on our roof. He was supposed to install Owen's Corning weatherwood shingles but instead he put what he wanted on our roof which is some brown color, our roof is not brown, not even close. Also becasue of the damage that was caused by them (there should be no damage considering that whole area was replaced) now water can get in through the damaged areas. He tried pushing a contract down our throat for a whole roof replacement in which we did not sign, good thing because we had another roofing company come out to give us a free estimate and come to find out we did not need a whole new roof, that is also how we found out that Ohio Roofing Solutions did not complete the work stated in our contract with signed with them and put the wrong color shingles on our roof. The owner talks a good talk but is VERY DISHONEST and you CAN'T trust anything he says when you can get a hold of him, he is also FULL of excuses, that is his way to string you along, like he has done to us for SIX months . Any honest reputable company would have already addressed the issue and made it right, not ignore the consumer and pretend there is no issue like he has. He actually asked us if we wanted our old shingles back. This company is also not located in Groveport. I live in Groveport and I went to the location he states that they are and also to the city to report him, nobody actually knows where they are located..so BUYER BEWARE he tries to make himelself look good but I have proof to show otherwise ..I would NEVER recommend this company to anyone.

He (Mike) did a good job, addressed my issues.

While Naaman and Mike were very professional and amicable to work with, there were issues in this project that makes giving a higher rating impossible. We had several communications issues that delayed completion. The roofers accessed the property without communicating with me. Just showed up to look at the job without calling and jumped the fence...and I was home. A dangerous action in my area since there are so many break ins in the area. They were quick, that cannot me disputed, but quality control in the project was lacking (put several holes in the vapor barrier, failed to remove roofing material, nail sweep was cursory at best and lacked any thoroughness). The issues were corrected by me or with Mike's help. The gutter installer also showed up without notice. Fortunately, I was here and could let him in. Coordination and sequence of the project could have been much better. Whole thing would have been so much quicker if the roof was removed, the fascia and gutter installed and the roof finished. As it was, prepping for and installing the fascia after the roof was complete was tedious and labor intensive. Looks good but could have gone so much smoother.

There was some confusion in scheduling, but Naaman adjusted his schedule to be able to come the next day. I was very thankful!

They showed up on time and did an excellent job of repairing my siding

I am very pleased with my new roof. Looks great, have had no problems. The owner, Naaman, was super personable, easy going, answered all my questions in detail. It's my first time having a new roof, so I had a lot of concerns and he put me at ease. I would definitely recommend this company.

Naaman came to my house and took the time to go over the estimate and explain the process. We have 5 dogs, so time was definitely a factor. We were told it would be about a week before they would begin and we were fine with that time frame. Two days later, we came home to a crew of men dismantling our fence. We were so excited that the process began sooner than expected. The crew hauled away all of the fencing well after 6 PM and came back to begin post holes! My husband and I were so impressed by the work ethic these gentlemen displayed. We had a few change orders along the way and that process went smoothly as well. Naaman was always responsive and provided written estimates to reflect the changes. The work was completed in an exceptionally timely manner and the crew was professional and friendly. They did not leave my yard a mess and cleaned up daily. I have already received so many compliments on the fence and have had people knock on my door asking for the name of the company that did the work. We are happy. Our dogs are happy. I would highly recommend this company and would use them again!

The project manager came out on 6/6 to provide an estimate for a small siding repair job. We also discussed 2 small items to repair at another residence. An estimate was provided for both jobs. A down payment was collected and I was advised the jobs would be completed in 1 week. At that time the project manager took a piece of my siding off the house to match it for the repair job. Since then, numerous phone calls to the project manager and the office manager and I continue to get the run-around on when this nob will be completed. I have left 3 voicemails for the project manager with no response. I talked to the office manager and was told they would be out on a specific day only to come home and find the work was not completed. I call the after hours # to get help with this and was advised the office manager would be calling me right back. That never happened. I have talked to the operator 2 times and they advised me they would pass this one to the appropriate person and I have not heard back. At this point I am retting nowhere with this company and they still have my down payment of $135.00 for the job. I have opened a BBB complaint against them to. So far no response to that either. The company does a good job of passing you around and acting like they care but in the end they do not follow through with anything they say and are very unreliable.

After months and months of swearing Ohio Roofing had never received anything from me, and of the Angie's List customer service rep repeatedly promising to send necessary paperwork to Ohio Roofing Solutions - which they never received, I had to discuss the problem with the Ohio Attorney General's Office before Ohio Roofing would set an actual date. The date of service was actually ONE YEAR from the date of purchase. When they finally showed up, Ohio Roofing told me my roof was damaged and needed replaced. They offered to put in the insurance claim for an overage amount so that it would also cover my copay. My insurance agent said it wasn't necessary, and the cost would be 100% out of pocket. Needless to say, I did not have my roof done. I would not recommend them.

I was told that installation would happen within a 4-6 week period, and that a production manager would call me within a week of the signed contract to discuss the installation date. Neither happened. After 8 weeks (mid-November), I began to get frustrated with the lack of communication (actually no communication) and still not having an installation date, nor could I get any response back to the messages I left (both through email and phone). Finally, when I was ready to end it and move on (which I should have done), both the production manager and owner contacted me to "smooth things over" and discuss the installation timeframe. I was told at that time the delay was waiting for the roofing permit, which the City of Lancaster requires. In fact, I still have that communication from them. However, I recently learned from the City of Lancaster that Ohio Roofing Solutions never filed for a permit to install a roof on my residence. And it turns out from the date of this communication, they had already been an approved contractor in Lancaster for over a month, so it wasn't that they had a confusion with my question: registered as a contractor v. applied for a roofing permit, because they were already a contractor, so they understood my question about a permit correctly, but lied for this being the reason for the delay as they never even applied for a permit. Of course, I didn't realize any of this, that they lied, until I basically ended this mess in January 2017 (after the owner again met with me to try and resolve issues and failed to deliver) and began investigating. Otherwise, had I known back in November that they lied, I would have ended this before they even started the work. The owner of Ohio Roofing Solutions met with me in late November 2016 to try and smooth things over and assured me that they would give priority to installing my roof immediately. We agreed that I'd provide a list of December 2016 dates that would work for me (as I indicated I'd prefer to be here when the work happened), which I did by the end of that same day. I went back and forth with the Production Manager through December about when from the list of dates I provided, they'd actually start. They wanted to wait until the week of December 12th, as it was a full week, the weather indicated it was going to be decent (we all that means nothing in Ohio 3 weeks out) and if they had a whole week, it would be better not to have all the materials sitting out in my yard for people to steal. Knowing how this worked out when installation finally did happen, the statement about not wanting materials sitting in my yard ended up being the biggest joke of all in this mess. Materials have been strewn across my yard since December and it's now February. December 12th came and went, no roofing contractors. I was again at the end of my rope and was going to cancel, but they assured me the following day, Dec 13, the workers would be here. They did, in fact, show up - and because the job was too challenging for them, they walked off the job an hour later. It was a 3rd party crew who thought my roof was too steep and too challenging for them. Ohio Roofing Solutions promised me they'd have a better, more experienced crew out the following week - yes, it was another entire week before any work actually started. It was supposed to start on Dec. 19th, but when I emailed well into that morning inquiring as to where they were, they assured me it would be 8 a.m. the next day. Alas, on Tuesday, December 20th, another 3rd party crew arrived and they began work (incidentally, this was not among the preferable dates I had provided, but at this point, I changed my plans just to get it done and went with it). It was clear from me from the start of the installation, that this crew didn't know what they were doing either with installing a metal roof and working with an older home (my home is an old Victorian farmhouse built in 1897). It was one issue after another and I saw them watching videos in my front yard on how to install certain pieces of the roof before they did the work (I know this because I asked them what they were doing one day when I noticed them huddled in my front yard over a phone). Anyway, there were many problems: many of the metal rood panels they put on the roof, they but to fit once it was on the roof (which I was told should have happened before they were shipped if proper measurements were sent, or on the ground) which is why much of the cuts are crooked and look horrible when you look up close, they installed nearly 100 plastic snow guards but all are cracked because they were over-torqued when installed, instead of putting the roof to wall flashing underneath the siding, they nailed it to the front which has ruined the 100 year old wood siding on my house ALL THE WAY AROUND (and they did this after I asked that they NOT do this). It also turns out they installed incorrect pieces in certain places and didn't install foam pieces they were supposed to install before the metal roofing pieces. Need less to say, I finally had to stop the madness. I asked two metal roofing contractors to come and provide an assessment of the installation, which they did. In addition, the city came out to do an inspection. The following issues were mentioned: INSPECTION RESULTS: We noticed several installation and craftsmanship issues. Many are visible from the ground. It is worth noting that the project is incomplete. Some of the issues below could be resolved with completion. Most however will require, removal, new product and or both. The issues consist of but are not limited to: *Snow guard installed upside down and most are cracked due to excessive force or cold weather installation *No flashing from metal to Wood siding just caulking. *Screw holes in metal with no screw or sealant. *Missing screws in rake trim, valley, and side wall trim. Many of these trims are blowing around in the wind. *Missing valley and ridge closures (They are installed prior to metal and or trim installation). *Varying overhang lengths at the eaves ranging from 0 inches to 3 feet. Ideal length is ¾”-1.5” depending on drip edge type, pitch and gutter type. Note this should be determined before the metal is installed and only in extreme situations should the metal be cut after installation. *Valley and eve cuts are jagged and uneven. *Splices in panels that were too short. *Warping and denting in panels, especially the ridge cap and sidewall trims. The ridge caps were not made to the roof pitch and as a result do not fit correctly. *No flashing between the upper metal and the flat roof. *No counter flashing around chimneys (Both are leaking). *Limited or no venting on the main house. Was unable to determine on the garage without further investigation or removal. *No roofing permit for Lancaster city. See application for Minor Building permit listed under forms/applications on the Lancaster City Building Code site. *Excessive scratches on the panel and trim finish. I have included some pictures to show some of the issues. I have many more to share, if necessary. I have been told that in order to make this right, I will have to basically start over by getting a new roof - the one they put on needs to come off, and a new company needs to start over. I can't tell you how aggravating and frustrating this entire situation has been. Almost 9 months after this began, I still have no new roof. ..And I have continued to have damage to my house as a result of the Ohio Roofing Solutions situation. They were paid $6,500 in September 2016. I requested a refund and haven't gotten it. I must now pursue legal action. Please do yourself a favor and do NOT use this roofing company.

Originally hired this company after a recommendation from our home inspector to have them do some general work on our roof fixing nail pops, replacing some flashing and fixing some rotted facia on the dormers. I decided they had a good price and placed a $750 deposit in September. with them telling me they would be out in 2 weeks to complete the work. At the start of the 3rd week I contacted them for an update on when they would be out. At the time I was informed it would be the next week. At the end of the 4th week I reached out again and was told that their production manager would reach out to me and never did. On the 5th week I reached out again and this time spoke to the owner who told me the production manager would be reaching out to me and again nothing. Finally the last week in October 26th I told them that if they weren't out doing work by Friday the 28th I would initiate a chargeback with Amex. The production manager assured me that they would be out and even called on that Thursday to confirm. Friday the 28th at 5pm I had to call Amex to initiate the chargeback. Finally on Tuesday of the next week the production manager reached out to me to say they would be there on Wednesday. I refused the service. I understand weather delays and that projects get shifted but the total lack of communication from this company was ridiculous. Don't waste your time with these people.

They only cleaned my gutters. It was very difficult getting in touch with them. I called several times. When he came out, he didn't do the assessment properly. They had another guy come out and clean the gutters, but he told me the guards would not fit.

was supposed to be there for 2 hours. Was on roof for about 5 minutes and said everything was fine. The were supposed to find a match for a piece of siding that fell off. Didn't call back until January. Siding still hasn't been put up.

They came out to look out the job and showed me the product which was what I could purchase @ hardware store for around $20 it was plastic and junk. The metal upgrade like what was on the house was going to be pricey. I bought a similar deal to do the house a couple years ago for 2x the price which included double the feet. I would have thought the product would have been similar. I did not use them and the deal was refunded.

We have not heard from them since their rep was here. They made the commitment to get back to us. We purchased the deal in good faith and it is not up to us to keep chasing them down to see if they are going to follow up on their commitment. Angies list said they would be happy to reach out to this supplier. That is not the point. Either they want to do business or they do not. At this point all we want is our $99.00 credited back to our account. March 16, 2016. Angies list says this is outside of the 30 refund guarantee So our $99.00 was apparently an educational expense. If you wait more than 30 days to contact your customer you don't have to honor your commitment. If they didn't want to do any thing to the existing insulation all they had to do was say so. All of this could have been avoided with a phone call. Their decision.

Someone came out to do initial look. Then someone was to get in touch with me to schedule. They called while I was out of town in December. I asked if we could schedule when I got back. I have tried to contact them several times to ask when they could come out to do the work but no one will respond to my emails or my messages through Angie's List. Thus, I paid for something I have never received.

They did a nice job. Unfortunately they didn't really discuss with, the girl that came out to help me, she just thought she was doing an assessment. She went ahead and did the work, she was fine. There were no additional costs. They were here pretty close to a week after the purchase date. She did great. I would tell a friend to utilize them. She did fine for what she had.

Purchased $500.00 worth of attic insulation for $99.00 on January 12. On January 14th, I called to schedule an appointment for them to look at the area I wanted insulated. That appointment as set for Jan. 20 at 10:00. I came home from work to meet her, but no one showed. When I called to ask where they were, the receptionist said she would find out and get right back to me. No one called me back, so finally I went back to work. I actually had to call back at 3:00 to find out what we needed to do next. The person that answered this time, I believe Linda, was the person I had originally spoken to when scheduling. She didn?t have an appointment in her calendar so she didn?t bother calling me back. When I gave her all of my information AGAIN she did say she remembered talking to me and was not sure what happened. She was apologetic. I missed well over an hour of work for this mistake. She came on Jan. 27. She left some general information and said she would get back to us with a quote within a week. I waited two weeks before calling again on Feb. 9 to ask for the quote (not sure why I needed a quote when I just wanted $500.00 worth of insulation for $99.00). I was told I would have to speak with her and she would get back to me. I have received no call back. On Feb. 12 I called again. I left a message saying I would simply like a refund. I received no return call. I called once again on Feb. 16, over one month after I made the purchase and told them I want a refund. Amanda said she thought I had to do that on Angie's List. I told her I have to rip them on there to get that refund process initiated, so if they will deal with me directly I will keep it off of Angie's List. She said the business manager would call me within 24 hours. Shockingly, no call from them. Feb. 18, Still no call. Called at 11:00 AM and told her this was their last chance, and I am getting very frustrated with their lack of communication. If someone would just call me to tell me what a next step would be, I would be satisfied. She said the business manger is in the office this afternoon and she would talk to him directly about calling me back today. No such call. I feel this is my last resort to get some sort of response. I cannot waste anymore time trying to get some sort of communication, despite my prepayment for the service.

When the rep was getting ready to leave i noticed there was a hole on the underside of eaves on the corner of the house. I can't say the rep did this for certain but i never saw this hole there before. I questioned the rep about it, he said he didn't notice it either (even though part of the service was to inspect exterior). He said if i wanted they could provide a repair quote for it. I said well since i paid $100 and there really was no services provided would they would fix it? Or at the very least credit money back to me? He said he would look into it and contact me back right after Thanksgiving. I never heard from him. Shortly after my father had a heart attack and I was out of town, taking care of him, for the entire month of December. In January I had made two more calls to the company for help. Both times the guy i talked to turned out to be the same guy that did the "service". He said, "no one has contacted you back yet?? Give us 24-48 hrs and we will get back with you". I have still never heard back. Even though the guy was nice the "service" was not worth $100. And the fact it is months later and nothing has been resolved about any money credited back to me or the hole repaired, is ridiculous.

Cindy was here on Wednesday afternoon for the quote. She was running late, but did call to let me know. Then got lost and called again for directions. No problem, just a bit later. After checking out the area to be quoted, she said that she would email the proposal to me later in the day. I called once on Thursday, twice on Friday and twice on Monday in an effort to get the quote. I was still dumb enough to believe that I was going to receive the $99 big deal. When Cindy called me back late Monday afternoon, I was shocked to find out that their big deal price to me was more than $600 higher than my highest quote.

In hindsight I think the price was a little high. Two gentlemen i dealt with were professional, but process was very slow.

I had to call Ohio Roofing twice to schedule the work, each time it was delayed due to weather. When they did come out to do the work on Dec 18th, I was informed at that time that the gutter guards would not work with my roof, that some one would call to upsell gutter guards that would work with my roof. I told the technician that all I wanted was the roof work done and the gutters cleaned and no gutter guards and a refund for the work that was not done, they lost interest. The tech did clean the gutters, haul away the debris and the roof work (caulk some seams, nail heads). I have made three more calls to Ohio Roofing, but no one answers the phone. Left messages each time and waited for there return call, which the message says will be returned within 24 hours. All I want is my refund. it is not my problem or fault that the technician that gave me the estimate did not look at the roof close enough to determine that the standard gutter guards would not work.

Overall Ohio Roofing Solutions was C level. The gutters were fairly cleaned, there was minimal amount of debris left on the deck, ac unit,and yard, and the gutter guard was installed on the section it was supposed to be. So those things were acceptable. The last contact I had with Ohio Roofing was a call from Mark, before Christmas, telling me he was trying to arrange a time to come out and he would let me know. So when my wife called me today to say she had returned home to find people cleaning out the gutters I was a bit surprised. They were apparently subcontractors, as they drove a white panel van with a previous logo painted over. They never introduced themselves, and left shortly after my family returned home. So this is where the responsiveness grade comes from. The professionalism got shot down after speaking to our next door neighbor, who was home the entire time they were working on the gutters. She listened to banging, watched them clean the gutters with the claw side of hammers, and listened to the following back and forth (from inside her house next door). Worker 1, "Are they at home?" Worker 2 "I don't F""ing care!" Now we would have been home, had someone informed us that they were coming. But with our own 4 kids, I'm glad we were not, as we don't speak using such language. Neither does my neighbor, or her young son who was also home. Needless to say, the sentiment, as well as the language is unimpressive AT BEST. As a salesman and coming from a family that has been in small business since the depressions, this is not how you speak to or about your customers. The real down side is that the "appraiser" from Bremen stated that this was a great Christian company to work for. That may be true, but neither my family, or our neighbor was able to see much light shining from this experience. So overall, the work was completed acceptably, from what I can see on the ground. I have no complaint there. It wasn't better than acceptable, but was ok. Communication was not good after the first call from Mark to say, we are thinking about you. And the folks that did the work we don't want back again, ever really. Add a B, two C's, a D, and an F and divide by five= 1.6 or a 71% barely a C. But it is a C overall. Update: This is an update to the response below from Ohio Roofing Solutions. 1). I thank you for responding to and appreciating my review. I will say that your response is somewhat confusing however, as I will outline below. A). If your employees do not speak English how would most people communicate with them if there was a need to. For instance a homeowner has a question, or your staff finds an issue and has to explain it to the customer. B) If these employees do not speak English how did my neighbor overhear them saying, "Are they home?" and "I don't F"""ing care" in English? C) Why assume in this culture that your customers only speak English. I speak both English and Spanish and have for years. Both of my older children have been studying Spanish and although they are not conversational they are capable of simple exchanges. And my wife studied Latin for years. Given that Spanish is a Romance language (the linguistic family name that includes Spanish) she can work through simple exchanges as well. So even if your staff only speaks limited English, my family could have communicated if the attempt at introducing themselves had been made. Although this assumes that the Ohio Roofing employees primary language is Spanish. D) I appreciate that you agree that foul language is unacceptable, but you said nothing about the sentiment behind the comment. The inference from the comment being that they don't care about the customers. If I used the same language to describe what someone else was doing, it could be inferred that I do not like, or couldn't care less about the person. In a service industry that sentiment shows that these employees don't care about the customer, at least in this one case. 2). So I thank you for the response, but am left feeling no better given the inconsistencies I have outlined above. Hopefully, others experience better service from Ohio Roofing Services in the future and your company achieves success as a result.

It just hasn't been good. First time they came out they had the wrong ladder. The next time, they said no one was in the area. The time after that they said there was a miscommunication. It was just one thing after another. They asked me to call to make an appointment, but their front office is terrible. I had already given them my permission to come whenever is most convenient for them when I wasn't home. Why do I have to call back to schedule?

I worked with Mark, the operations manager, and Naaman, one of the owners. The rubber roof repair went well and the leak was fixed. With the gutter guards, there were some issues on the front end, but Mark and Naaman worked to resolve those and complete the work. I think character is measured when issues come up and not when everything just goes well, and Naaman and Mark showed true character to get the job done and do it at the original price, so a hat tip to them.