Franklin Heating Cooling & Refrigeration Inc

Really well

Great job and fair rates.

Great overall experience

They did it definitely good.

Greatttttt

On time, reasonably priced.

As always, superior.

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unknown

Crew showed up on time and worked hard to install system in one day. Due to more work, that was needed. They came back the second day and ensured the system would provide heat prior to leaving the first day. Great job at cleaning up after as well.

Having done great work in the past, we called Franklin Hand R to get a quote. Cost was very reasonable, they were very flexible with scheduling, they sent two very professional installers. Completed the job timely and with great workmanship.

Our furnace would not come on and we scheduled for franklin to come out and they did a routine service call where they suggested a part that would cost us another 300 or 400 dollars. When we called for them to come back out, they did not call and we had to call them to find out that they were running late and would not be coming out. We tried to reschedule for another day where we had to off work again and they could not commit to time. They never called us first, we had to call them and they continued not to show up for the work to be done. Finally a week later, after taking off three days of work, we finally had someone new come out, but they brought the wrong part. After all the problems we had, we decided to go with a different service due to the loss of time and money dealing with Franklin. We may have only paid the $79 but the overall loss was much more than that.

My air conditioner stopped working, so I called Franklin to make an appointment. I had no idea what was wrong or what the repairs would require. The repairman found the problem was just a fuse that needed to be replaced. I've used Franklin before and I appreciate their reliability and honesty.

It started well. They came in and sealed vent joints and installed proper hangers. Bob Lingo told me this portion took 5 hours, so I felt I was right on budget time wise. That left 11 hours to install 25' of ductwork and a damper, connect the burner and adjust it by my estimate. The kettle required a steam vent (6" stainless) and 9" gas vent with barometric damper. I emailed Bob a photo of a similar kettle to show what the final product should look like. They then installed the barometric damper on the steam vent instead of the gas vent. A barometric damper feeds oxygen to the burner and helps carbon monoxide to escape to the outside of the building. This is very important and I would expect that any installer would know how they work and how to properly install one. I had them make the correction and install the damper on the gas vent. They never adjusted the burner. A state inspector pointed out a vent that was missed. This tells me that they did not look at the plans as it was clearly shown on the plans. Bob charged me for 35 hours of labor. I asked him for a breakdown of the bill and he sent me one. It indicates that two people are working on days when only one employee showed up for work. They are over billing for their services. The work performed would have been a complete disaster (and danger) had I not known something about what I was asking them to do. It took 5 trips and they billed me for the extra trips to make their corrections.

They installed the best product at the best price. They were helpful.

They have always been reliable. Their service is excellent. They show up when they say they are going to show up.

They were friendly and easy to work with.

I have a boiler, and not very many companies service boilers. I went with them because they were able to service it. They weren't very good about getting back with me. I would probably use them again in the future.

They just came recently because their was a leak in the flue of our gas water heater, they additionally did the fall service. They are prompt and professional. I would highly recommend them.

I DID NOT HAVE THE TECHNICIAN PERFORM WORK. HE COULD NOT GIVE ME AN ESTIMATE OF PRICE FOR WORK AND PARTS. HE SAID HE DID NOT KNOW IF HE HAD THE CORRECT PART IN THE TRUCK AND WOULDN'T KNOW UNTIL HE INSTALLED IT. SO I WOULD BE PAYING FOR HIM TO GUESS IF HE HAD THE CORRECT PART. ALL HE HAD TO DO WAS TO CALL IN MODEL NUMBER AND SERIAL NUMBER AND GET THE CORRECT PART BEFORE HE STARTED THE WORK. HE JUST DID NOT SEEM TO KNOW WHAT HE WAS DOING. I DID NOT HIRE HIM BUT HAD TO PAY $64.50 FOR 1/2 SERVICE CALL. THEY CHARGE $64.50 JUST TO COME OUT AND I WAS NOT TOLD THIS.

I REALLY LIKE THIS COMPANY AND THEY WERE VERY PLEASANT. I DO QUESTION THE KNOWLEDGE OF KNOWING THE PRODUCT. THEY LEFT WITHOUT RE LIGHTING THE STOVE AND THE HOME SMELLED OF GAS ONE DAY. THIS WAS NOT AT THE END OF THE JOB. AT THE COMPLETION OF THE JOB THEY LEFT EVERYTHING IN GOOD ORDER. I BOUGHT VERY HIGH QUALITY PRODUCTS (OF MY CHOICE.)

UPON SIGNING CONTRACT, INSTALLED IN GOOD ORDER AND CLEANED UP. PRICE WAS VERY REASONABLE WITH OTHER COMPANIES.

THEY DID AN OUTSTANDING JOB!!! EVERYTHING WENT AS PER THE CONTRACT. THEY WERE IN, OUT, AND CLEANED UP. THEY CLEANED UP EVERY DAY. IT TOOK FOR DAYS TO COMPLETE WHICH WAS GOOD FOR ALL THE AMOUNT OF WORK THEY HAD TO DO.

THIS COMPANY INSTALLED OUR AIR CONDITIONER ABOUT 6 YEARS AGO AND WE HAVE HAD REPEATED TROUBLES. THIS IS PARTLY DUE TO THEIR RUSHING THE INSTALLATION BECAUSE WE WERE LEAVING TOWN. ON THE OTHER HAND, NO OTHER COMPANY WAS WILLING TO DO THE WORK BECAUSE IT WAS COMPLICATED.

POSITIVE FOR A/C WOULDN'T RECOMMEND FOR ELECTRICAL WORK