Franklin Heating Cooling & Refrigeration Inc

Owner Bob visited gave estimate - we set a date. Workers Shaine & Bobby came on time - very professional - did an excellent job.

It was great! Repair person arrived, got right to work. Appt. was made quickly and arrived on time. We have used Franklin H & C for many years – always satisfied!

Landon came on time and was very friendly and brief. But sincere and warm. We found that as old as the Unit is...it was working just fine.

Franklin answered right away and promised to get back with me. Called back 30 minutes later with a morning appointment. At 10:30 Landon knocked on the door, introduced himself and put his booties on and came in. I described the problem and we went downstairs. Once the covers were off, he spotted the problem right away (the wiring diagram paper had come off the door and was in the fan, making it off-balance, thus the vibration). Landon clearly explained what he was doing and why all the way through the visit and was very pleasant. He explained a few question we had about the control system and thermostat as well. Great service visit. Thanks!

The technicians were very efficient and neat. Finished the work when they said they would.

They kept at it until they had a solution and fixed the leak I had with the gas fireplace. They had to get more parts to try and kept coming back until it was right.

I would have continued to use them if the price increase wasn't so high.

Setup Maint. Agreement on furnace 8/25/2016 $225.00 Annually Fireplace Tune-up + Repair 2/8/2017 $120.65 Couldn't fix - ordered parts, Cleaned unit parts as well fireplace Repairs + Parts 2/21/2017 $608.95 Repaired, All services were done on time + professionally well and if not explained why + when it would be.

Awesome company. Answered questions and very professional. Always could be cheaper. Came to check out and had to order parts; took a few weeks to repair.

Franklin Heating responded right away by putting in a temporary circulating pump until new one would be procured and installed several days later.

Went fine! Call for assistance in the AM. Help arrived mid afternoon as outlined in phone call update as promised in initial call for assistance. Competent tech fixed problem, after diagnosis, and resulted in two old warm humans.

I've used this company for 15 years. Their techs always arrive on time, solve the problem immediately and don't charge a lot at all.

It went well. Installation was good. Follow-up was quick and responsive when their was a small problem.

Excellent service- cost reasonable.

The service man was on time. Checked furnace and blower. Stated blower was nosy but performing good for an older furnace.

Furnace stopped working at around 11:45 pm on 3/2/17. I went online and sent a message to Franklin Heating and Refrigeration requesting service anytime after 7:30 am on 3/3/17. They called me at 7:25 am to inform me that they were sending out a technician. Technician arrived at 8:00 am. By 8:45 am, furnace was fixed and technician left. Now this is how you run a business! I was so impressed with their service that I purchased a service contract with them to handle my yearly preventive maintenance. I would not hesitate to recommend them. BTY, my technician was Aaron D.

This was a BIG job! I was called daily to be informed the guys were enroute whick I appreciated. Took a little longer than anticipated but thats OK based upon the scope of work. Overall very satisfied. Only complaints I have are the gas line they ran to the hotwater heater is pretty crooked and doesn't look very professional-and they were sloppy with the pvc purple primer-I am obviously picky! May call them back since I need a gas line run to my fireplace anyway.

Their prices were very competitive and the installation of our new furnace was one of the great experiences of our house maintenance history. The installers (Mitch W. and Shane H.) arrived on time and were very polite and professional. The install looks good and works great. We are very pleased.

We had a really old unit that kept breaking, once they would fix one thing we would need something else.

I have had them out several times from 2012-2015.

The service has been fine. I have used them for 20 years. I am on a service contract with them.

It was unfix-able. My unit was sot and I needed to get quotes on new units. They refused to get me a quote on a new unit so I ended up calling 4 or 5 other providers and they all gave me their quotes. So I actually had a unit installed before they called me for the quote. It was a week before they even called me back to give me a quote. So I guess they were unresponsive on what I actually needed to get done which was a new unit.

I couldn't be more pleased. I moved in to a new house and within an hour realized the AC unit and pipes were frozen. I called multiple HVAC companies who were all booked, understandably given the season. Someone recommended Franklin and they were able to fit me in that same day. The on call technician fixed the unit that night and it was up and running again. The speed, quality and price were all great.

It was excellent work and they very professional. Jessica, Joy and Greg are great to communicate with.

Crew showed up on time and worked hard to install system in one day. Due to more work, that was needed. They came back the second day and ensured the system would provide heat prior to leaving the first day. Great job at cleaning up after as well.