WATERBEDS 'N' STUFF INC

Lonnie and Chad showed up exactly on time to deliver the mattress and platform and they couldn't have been nicer. After they left, I removed the velour zippered cover from the mattress to wash it since it smelled like incense. I was shocked to find that the mattress was covered with stains! I called Lonnie right away and told him that the mattress was stained and he told me that the stains won't hurt anything! When I put the cover back on the mattress, I found a nickel size hole in the cover, near the zipper. The hole in the cover doesn't match up with the holes in the mattress that you will notice in one of the photos. I noticed that the date of manufacture on the law tag is April 25, 2005! I've purchased quite a few mattresses in the past 24 years and normally the manufacture date is somewhere between a week to a month before the delivery. This is three and a half years! I believe that I was sold a used mattress. Either the cover was removed and washed, or a cover from a different mattress was put on the stained mattress to hide the stains. I called the manufacturer and learned that WBNS is no longer a Tempurpedic retailer, which is interesting. I'd been in the Sawmill Rd. store recently and they still sell Tempurpedic mattresses, but apparently they are just selling what they have left in stock. Lonnie and Chad also did not leave any warranty information or product registration card with me, even though I asked for it. Fortunately, the manufacturer takes excellent care of customers and asked me to send photos and my receipt to them. After receiving the photos and receipt, they sent me a new mattress and took away the one that WBNS sold me. However, I don't feel that the manufacturer should suffer this loss and I'd like WBNS to either refund me $1706.93 so that I can forward it to the manufacturer or they could send it to the manufacturer in care of the person I dealt with there (Cindy). If they choose to send the refund to the manufacturer, then I'd like to receive documentation to prove that they did this. I sent an email to the Asst. General manager of WBNS asking for this. He replied with an apology and said that he was forwarding my email and photos to the proper person, who he was sure would deal with the problem promptly. It has been more than a week now and I have not heard another word.