THE REPRESENTATIVE FROM ONLINE APPRAISAL SERVICES SHOWED UP AT THE AGREED TIME, AND WAS AMIABLE. HE ADVISED THE APPRAISAL WOULD BE COMPLETE WITHIN A COUPLE BUSINESS DAYS. FEES ARE ESTABLISHED BASED ON THE SIZE OF THE HOME, AND HE COLLECTED A CHECK AT THE TIME OF THE APPRAISAL. THE PAPERWORK OR THE WRITTEN APPRAISAL WAS THE REAL MYSTERY. THE DOCUMENTS CONTAINED ERRORS WHICH I POINTED OUT TO THE OWNER/MANAGER, BILL COLE. HE APOLOGIZED, AND ADVISED HE CORRECTED THE ERRORS. THE ERRORS WERE THAT HE SHORTED THE APPRAISAL BY ONE DEN, ONE BEDROOM, AND TWO BATHROOMS. WHEN I INQUIRED IF THESE OMISSIONS WOULD IMPACT THE OVERALL VALUE HE BECAME RATHER ARROGANT, AND DENIED ANY IMPACT. THESE ERRORS CONTINUED TO SHOW IN SUBSEQUENT REPORTS, TWICE MORE AFTER BILL SAID HE HAD CORRECTED THEM. I EXPERIENCED NUMEROUS DELAYS DUE TO BILL NOT RESPONDING TO ADDITIONAL ERRORS FOUND BY THE FINANCE COMPANY IN THE APPRAISAL. INCLUDING NOT PROVIDING SUPPORTIVE PHOTOS OF COMPARABLES.
Description of Work: PERFORMED A PRIVATE APPRAISAL FOR RE-FINANCE PURPOSE.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$400
MELISSA G.
01/2002
1.0
real estate appraisal
+ -1 more
DO NOT USE THIS COMPANY. YOU MIGHT GET LUCKY, BUT I WOULDN'T RISK IT.
Description of Work: WE HAD LOCKED A HIGHLY COMPETITIVE INTEREST RATE ON A 30-YR FIXED REFINANCE LOAN WITH A MORTGAGE BROKER WHO RECOMMENDED ONLINE APPRAISAL. RATHER THAN TAKING THE STANDARD 3 DAYS MAX TO TURN AROUND THE APPRAISAL, IT TOOK THEM THREE WEEKS! WHEN I CALLED THEM DIRECTLY TO FOLLOW UP, THEY WOULDN''T RETURN CALLS AND THEN LIED TO ME ABOUT THEIR PROGRESS WHEN I COULD REACH THEM. DUE TO THEIR INCOMPETENCE, WE LOST THE RATE (EVEN AFTER AN EXTENSION) AND WILL NOW PAY AN ADD''L $50K OVER THE LIFE OF THE LOAN. THE INFORMATION THEY NEEDED IS PUBLIC DOMAIN, AND EASILY FOUND ONLINE!
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Service Categories
Real Estate Appraisals
FAQ
ONLINE APPRAISAL SERVICES, LTD is currently rated 2 overall out of 5.
No, ONLINE APPRAISAL SERVICES, LTD does not offer free project estimates.
No, ONLINE APPRAISAL SERVICES, LTD does not offer eco-friendly accreditations.
No, ONLINE APPRAISAL SERVICES, LTD does not offer a senior discount.
No, ONLINE APPRAISAL SERVICES, LTD does not offer emergency services.
No, ONLINE APPRAISAL SERVICES, LTD does not offer warranties.