Integrity Masonry

We hired Integrity Masonry to tear down and rebuild the top part of our chimney. Arnold was easy to communicate with, offered a fair price, and did great work. Would highly recommend.

Arnold Pack contacted me and gave me an idea on the phone how much it would cost to fix based on what he saw on the pictures. I didn't believe him. He cam out and looked at the job and gave me another price that was slightly higher than his first estimate with a logical reason why it was higher. Arnold was honest, and his company's name reflects his character, Integrity. When he told he was going to do something and when he would be there, he was there. He and his team tore down the old chimney and rebuilt a new one, added a new clean out door, rebuilt a new cap and were able to reuse the top flue. H Every other company I had come out, or person that came out gave me wild swings in costs, or only said they could this, or that. Arnold was the only one who said, the chimney should be rebuilt. I would recommend him and his team to anyone that needs to have mason work done. If I have any other projects to complete, I will call him first!

My chimney was deteriorating and after struggling with it and a leaky roof for the past several years, I decided to make the plunge to have it fix once and for all. After receiving recommendations and reviewing Angie’s list, I asked 7 companies for bids and 4 responded. I had the first company take pictures so that I could see the problem(s) first hand, which proved to be invaluable for subsequent bids and discussions. One said for $500 he’d stucco the old chimney and “if” that didn’t stop the leaks, he’d recommend I get the chimney replaced. I sent pictures to Integrity Masonry and asked for a bid to either fix or replace it. Upon reviewing the photos, Arnold Pack, the owner, sent me a bid in April to replace the chimney. The third company offered to do water seal, crown coat, & flashing seal for $707 but could not guarantee the warranty on water seal treatment without my purchasing a flue liner for $879. REALLY?!?! In mid July, the last company interviewed recommended the chimney be torn down and rebuild for $5,475 & ‘recommended’ the flue be lined with an aluminum flex liner for $815, or a stainless steel liner for $1,375 – total cost $6290 or $6850. Of course, I did my due diligence regarding the “liner” and found it wasn’t necessary for my situation. After 4 months of bids, discussions & more aggravation, I contacted Integrity Masonry, accepted their bid and they began the first week of August. In a word, this is a GREAT small business! The Integrity Masonry crew pictured below (Jeremiah [Arnold’s son], Billy, Tim and Arnold ) are amazingly hard workers, and really good guys. They dismantled the old chimney on the first day, carrying all the old bricks off the roof in buckets, removed 2 clay flues that were broken, then cleaned off the roof and other debris before they left. Arnold bought me three different sets of bricks and I selected the color that I wanted. As the guys began dismantling the chimney, I showed Arnold the ceiling leak inside the house as well as the chimney clean out cavity in the basement, which he emptied. He didn’t think the chimney caused the leak, then sent in one of his crew, a former roofer, who was also skeptical that the chimney was the case of the leak. During the course of dismantling the chimney and examining the roof, they found that water was getting in behind a downspout, seeping in and around some loose roof tiles and oddly angled areas that were hard to get at and hadn’t been properly sealed. The next day with bricks and clay flue liners in tow (having scoffed at the notion that I needed either an aluminum or stainless steel liner), the crew built the new chimney in one long and hot summer day. Since the black chimney cap screen which I already had was in good shape with a little rust, I got some Krylon metal spray paint and Arnold gave it a few coats which prevented me from having to purchase a new one. Finally, since the leaky roof still needed to be addressed, on a subsequent day, Arnold returned with the roofer, and having figured out what the problem was, spent the good part of a third day doing this repair which was above and beyond the chimney work, for which I paid an additional $125. And thus far, no more leaks! Whoopee! THIS OUTFIT IS ONE OF THE BEST-KEPT SECRETS IN COLUMBUS. Integrity Masonry is ABsolutely FABulous! The guys worked hard and the price was more than fair! Salt-of-the-earth guys with an honest day’s work ethic. You can’t get any better than that. I will definitely hire Integrity Masonry again. Kudos to them!

We called and left messages about our request for the repair. They never returned our call. You certainly can't get business by not recognizing customers.

Spoke to the guy by phone. He said it would be 2 weeks before he could get out to estimate. After more conversation he said that I seemed to have more then enough knowledge of what needed done that he could give me an approximate estimate without coming out. He asked that I send him some pictures then he would email me an estimate. About 15 minutes later I sent him approximately 10 or 12 detailed pictures. I waited a week and never heard from him so I text him again and asked where we stood with my estimate. Once again, absolutely no response. It's now been a few weeks and still haven't heard anything. It's sad that companies have so much business that they don't even want your business or at least tell you their not interested. This was a $6,000 - $7,000 job, so it's not like it wasn't worth it. Find someone else that will actually follow through.

Mark responded to my request in less tha 24 hrs and said he would be out that week to give me an estimate. On Friday I received a voice mail that his GPS was unable to locate my street in Clintonville. (My place was built in 1956) I sent him detailed instructions via text as my street is not a straight through one. Next message i received was that he just landed a big commercial project that would take him all fall so he wouldn't be able to do my project. I felt like he just didn't want to do my small project to him but a big project to me in wanting this done before new roof. I gave them an F initially but changed to a D because at least he responded.

What I liked about Arnold and Integrity Masonry was that he was informal and honest. Upfront he told me it would likely be a few weeks before he could get out. He explained that for what I was having done I did not need to be home for him to look things over and give me an estimate, and asked if it was okay if he gave me only a few days notice to do the work. This really worked for me. He texted with a day's notice when a free afternoon popped up unexpectedly and the work was completely done in 24 hours! I liked the flexibility, I liked that I didn't have to be home to wait around for him, and I like that communication was quick and easy.

Great! A communication mishap but it’s understandable. The work they did looks great and they are extremely professional. They also made very sure everything was cleaned up. The owner is down to earth and easy to talk to. He also can thoroughly explain the job and what needs to be done. I am extremely satisfied in their work!

Arnold responded to our call in a timely manner. He performed the work on a Sunday which was very convenient for us. He did a great job and we have not had any leaks.

I called twice over the course of two weeks and left voicemails each time. Never heard back.

Very well, prompt, communicative and fair pricing.

Met with the owner, he and his son came out to review the job. They reviewed the work that needed done and gave us an estimate for both opening a hole in our basement wall to our crawlspace and to cap / tuckpoint a chimney we had. We thought the number was almost too good to be true - honestly they should probably be charging more! They did a great job on both parts of the job and we would definitely look to them again for service.

I believe this company may be out of business. They had provided an estimate to us a long time ago and we wanted them to come back and update the cost and proceed with the work. We called them several times over two weeks and got no response.

professional and thorough with the estimate of the items needed attention

They were efficient and quick. They looked over the chimney and fireplace parts and recommended several repairs for which they gave estimates.

Great job. All work and inspection results explained in detail.

Arnold Pack with Integrity Masonry came out to perform a chimney sweep. He was very honest in letting me know that he wasn't able to perform the sweep correctly without taking the rain cap off and potential causing a leak and sweeping from the inside would not clean it well enough. He was generous and vacuumed up the fireplace, broken logs and ashes. He was very clean and professional. Arnold did not charge me for the service and also gave me a referral. I would recommend this company and use them again.

While we didn't have Arnold perform the work we spoke with him about (we needed interior chimney work) he was incredibly helpful and responsive and put us in contact with someone who could do the work professionally and help us out. He was very personable and we will 100% be contacting him the moment we need any masonry work done. Great interaction. Thank you.

It was a great service. They were on time and professional.

They job went above and beyond what I expected. The personnel were extremely professional, courteous, and very informative of their work and observations.

Couldn't be happier! The repairs were done in a very timely fashion and quality manner.

Job performed on time and to my satisfaction. The work crew was very professional and all debris was hauled away. Have used this service provider in the past and they do not disappoint!

The owner, Tony, is great. Very honest, hard working, and cares about quality. I had 2 guys, Bill and Bill, at my house doing the work. Both did a great job, and were very polite to my myself, my wife, and my 2 year old son. Can't say enough good things about them.

After initial call, owner did not bother to stop and give me a quote. I called a second time and left a message but he did not return my call...Integrity?

Quick and thorough. Gave me different estimates for work needed based on budget and timeline. Answered all questions clearly.