About us
Business highlights
27 years of trusted experience
Services we offer
Amenities
Warranties
YesSenior Discount
10%
Accepted payment methods
Reviews
4.444 Reviews
Showing 26-44 of 44 reviews
Druvvaldis L.
09/2017
heating & air conditioning/hvac
 + -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Donna S.
07/2016
heating & air conditioning/hvac
 + -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Donna S.
07/2016
heating & air conditioning/hvac
 + -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Becky J.
01/2012
heating & air conditioning/hvac
 + -1 morePoor customer service.
Description of Work: We were having issues with either the thermostat or the furnace which had just been installed within the last 6 months. A representative on the phone suggested that I replace the filter for the problem I described. The problem seemed to disappear, but within a few weeks we noticed that something wasn't running right. I called again, descibed the situation and set up a service call. The doorbell rang, and 2 men just walked in the door. I asked, "who are you?" and they replied that they were with Guaranteed and that they had called to confirm. I stated that they had not, where he replied that he called and left a message on a phone number which he recited. It wasn't my phone number. He muttered "oh, well, we were close by" and came in. After diagnosing and repairing the problem, he explained what had happened and essentially blamed it on my ignorance. The tech has limited customer service skills; I felt somewhat belittled and intimidated. On a side note, I have requested twice paper work to support my recent installation (partially for peace of mind, partially for tax information) over the phone, have been told twice that they'd send it, and have yet to see it. All in all, we were pleased by the original installation, but subsequent contact with the company has been sub-par.
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Yes, I recommend this pro
Response from Guaranteed Heating And Cooling
Timothy M.
01/2008
heating & air conditioning/hvac
 + -1 moreOne of the questions Angie's list asks is "Would I hire the company again?" and for this company I said "YES", so I did. After using GUARANTEED HEATING AND COOLING to replace my blower motor I called the owner Ben and spoke with him about a vibration in the furnace that I had been experiencing for a couple years. The vibration was causing the flue pipe which goes from the basement, up through two floors and through the roof to vibrate and periodically rattle inside my walls. Ben told me over the phone that it had to be the blower wheel and he even "GUARANTEED" it. He scheduled his repairman (Tom) to come and replace it. The part was still under warranty on my 3 yr. old furnace but because they had just recently worked on my furnace Ben did not charge me for a service call, nor did he charge me the warranty handling fee. He merely charged me 1/2 hour for the labor. And guess what? My furnace no longer has a vibration and my walls are silent. Thanks Ben & Tom!!!
Description of Work: GUARANTEED HEATING AND COOLING replaced the blower wheel on my furnace.
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Yes, I recommend this pro
$30
Response from Guaranteed Heating And Cooling
Matt M.
11/2007
heating & air conditioning/hvac
 + -1 moreOnce the weather turned colder, we tried the furnace. The blower motor would not work when turned to heat. We called Guaranteed again and the same workman came out. He discovered that he made a simple mistake of not wiring the heat to the new blower motor - he only wired the A/C. But after he left, the furnace still did not work properly. The blower motor would work, but the furnace cycles too quickly. It comes on for 30 seconds and goes off. Then 3 minutes later, it will do it again. We had the same workman from Guaranteed out again. Of course it was a warmer day, and he tested it at 80 degrees and said it seemed to work. He didn't do anything at that time since he said it wasn't doing it while he was there. But of course, once it got colder - it started doing the same thing. Because Guaranteed has been out 3 times and has failed to fix the problem, our home warranty company has sent us another company to deal with.
Description of Work: Our A/C stopped blowing and we called our home warranty company. They sent us Guaranteed Heating & Cooling. The workman who came out was nice, but a bit disorderly and unprofessional. He determined that the blower motor had gone bad. He happened to have on his trunk, so he replaced it with a new one. Then the A/C appeared to work. This only cost us the $55 deductible through the home warranty.
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$55
Response from Guaranteed Heating And Cooling
Celeste G.
10/2007
heating & air conditioning/hvac
 + -1 moreHVAC Tech responded to a/c unit not working. He fixed the problem which was a blocked line. The unit is in a condo that I rent to my son. Its A/C unit is on the roof but the tech found the problem in the lines, not in the actual A/C unit and he fixed it without having to climb to the roof.
Description of Work: Warranty Service on A/C unit.
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Yes, I recommend this pro
$55
SALLY A.
07/2007
heating & air conditioning/hvac
 + -1 moreThe initial visit required a new motor for the exhaust fan. After the motor was installed, the system failed to cool. A simple adjustment to raise the fan solved the problem. Since GHC guarantees their word for six months, there was no charge for this call.
Description of Work: Guaranteed H&C came back a second time to correct a "non-cooling" problem. They did so in a very professional manner. I would not hesitate to use this company again.
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Yes, I recommend this pro
KATHLEEN M.
02/2007
heating & air conditioning/hvac
 + -1 moreOur furnace stopped forcing air during the early morning hours on a very cold January night. With a three year old at home, we could not wait to get the furnace fixed. A friend had recommended Guaranteed and described the owner, Ben Dunigan, as a real honest person, who would do good work, at a good price. When we called, Ben sent Mike over to our house. Mike almost immediately identified the problem, had a spare motor on hand and fixed the furnace in less than 30 minutes. Mike was very courteous and professional, answered all our questions about the furnace and did not object to us watching while he completed the work.
Description of Work: Mike replaced a bad blower motor in our central heating and cooling system.
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Yes, I recommend this pro
$200
ANNA R.
01/2007
heating & air conditioning/hvac
 + -1 moreThey did an excellent job. Very clean as he put booties on before he came in. Very professional.
Description of Work: Fixed furnace and thermostat.
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Yes, I recommend this pro
TAMARA B.
11/2006
heating & air conditioning/hvac
 + -1 moreThe technician was friendly and informative. He made sure everything was in good working condition.
Description of Work: They checked out our new house's heat pump.
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Yes, I recommend this pro
$65
Daniel R.
09/2006
heating & air conditioning/hvac
 + -1 moreDuring July & August our A/C continually malfunctioned. After calls to the warranty company, Guaranteed continually came out & got the system up and running, though another component would always fail causing the system to malfunction. Despite the numerous other customers without A/C, Guaranteed always came out to service our system. Eventually, we grew tired of the malfunctions and decided to replace the entire system as it was old anyway. Guaranteed installed a new Carrier Infinity 96 Furnace, a 13 Seer Carrier A/C condenser, and a new Carrier humidifier in our home. Along with this we received a 10-year parts & labor warranty on the entire system. Guaranteed was professional and timely with the installation. I believe that we could've gotten a high efficiency, name brand system for less than $6200, but with a baby & the heat, we couldn't shop around. I didn't want to start over with another contractor, when Guaranteed has always been available & professional with their work.
Description of Work: Installation of new furnace, AC, & humidifier
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Yes, I recommend this pro
$6,200
Daniel R.
05/2006
heating & air conditioning/hvac
 + -1 moreGreat experience. Guaranteed was sent to me by First American Home Warranty a couple of years ago for another furnace issue. They provide such good service that I kept them as my primary HVAC contact. When one of their technicians was performing an AC tune-up he noticed that I was low on freon. I told him that the freon was filled a year ago by Ben, and he said that I likely have a leak in my coil due to the age of my system. I contacted First American and they were going to send Airfast Heating & Cooling to my home, but after seeing the Angie's List reports on them I called First American and demanded that they not send Airfast. I requested that they send Guaranteed because of the known relationship from the original request. After informing First American of Airfast's problem reports, they graciously made the switch and sent Guaranteed to replaced my coil. Ben and the technicians are always professional and knowledgeable. I will continue using them for my HVAC needs.
Description of Work: Replaced coil on old furnace because original coil leaked freon due to age.
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Yes, I recommend this pro
$45
KAREN P.
08/2005
heating & air conditioning/hvac
 + -1 moreEXCELLENT EXPERIENCE. CONSULTED WITH THEM ON ANOTHER PROPERTY, & WERE VERY MUCH IMPRESSED, SO WE USED THEM FOR A NEW SYSTEM FOR OUR HOME., GREAT RESULTS.
Description of Work: INSTALLED HVAC.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,500
LEE & DEBBIE R.
08/2005
heating & air conditioning/hvac
 + -1 moreI WAS SO PLEASED THAT THEY WERE ABLE TO SOLVE THIS SO QUICKLY. I CAN'T BELIEVE THAT I WASTED ALL THAT TIME WITH MY ORIGINAL INSTALLER! I WILL NOW USE GUARANTEED FOR ALL MY FUTURE HEATING/COOLING NEEDS.
Description of Work: THEY FOUND AND REPAIRED A SMALL LEAK IN MY CENTRAL AIR SYSTEM. BEN CAME OVER AND FOUND THE LEAK QUICKLY. THE COMPANY THAT ORIGINALLY INSTALLED THE SYSTEM (3 YEARS AGO) HAD BEEN HERE FOUR TIMES AND WAS UNABLE TO SOLVE THE PROBLEM. THEY WERE NOT COMING BACK AND I GAVE UP. THEY HAD BEEN WORKING ON IT SINCE LAST SUMMER! BEN USED A SOAP SOLUTION AND FINALLY FOUND IT IN MINUTES! BEN CALLED MIKE, WHO CAME OVER WITH THE REQUIRED PART, AND THE JOB WAS DONE QUICKLY AND NEATLY. THEY WERE PROFESSIONAL, KNOWLEDGEABLE, AND COURTEOUS. THEY EXPLAINED WHAT THEY WERE DOING EVERY STEP OF THE WAY,AND ANSWERED ALL MY QUESTIONS.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$200
Nicole S.
04/2005
heating & air conditioning/hvac
 + -1 moreI WAS IMPRESSED WITH THE PROFESSIONALISM OF THE REPRESENTATIVE I SPOKE TO ON THE PHONE. THERE WERE SOME PROBLEMS THAT STEMMED FROM SOME MISCOMMUNICATION ON THE PART OF OUR HOME WARRANTY COMPANY, AND SHE WAS FRIENDLY ENOUGH TO TALK TO ME ABOUT MY FRUSTRATIONS UNTIL I UNDERSTOOD COMPLETELY.
Description of Work: THEY REPLACED A MOTOR IN AN APARTMENT UNIT'S FURNACE. I HAD A SMALL PROBLEM WITH THE TECHNICIAN BEING A LITTLE UNPROFESSIONAL AND, IN MY OPINION, UNPREPARED. THERE WAS A BIT OF A MESS LEFT IN MY TENANT'S BATHROOM. HE CLEANED THE MOTOR WITH A BATH TOWEL THAT HE SAYS THE TENANT OFFERED. I THINK HE SHOULD HAVE DECLINED THE OFFER. MY TENANT COMPLAINED.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$300
John H.
12/2004
heating & air conditioning/hvac
 + -1 moreHAVE USED THEM BEFORE; ALWAYS FIRST RATE SERVICE; VERY FAIR PRICES. THEY'VE MADE EXTRA TRIPS BEFORE, WITHOUT CHARGING FOR EACH TRIP. WILL ALWAYS USE THEM FOR HEATING AND AIR CONDITIONING.
Description of Work: FUEL OIL FURNACE WENT OUT NIGHT OF BIG STORM, DECEMBER 22, 2004. CALLED THEM WHEN DISCOVERED NO HEAT, 8:00 A.M. (AT THAT TIME, LEVEL 3 SNOW EMERGENCY) REPAIRMEN WERE ALREADY OUT, AND WOULD GET TO HOUSE SOMETIME THAT DAY. SHOWED UP AT 5:00; WITHIN SECONDS, DIAGNOSED PROBLEM AS BAD RELAY, HAD SHORT. TAPPED ON BOX; MADE IT WORK. ORDERED PART; REPLACED ON DECEMBER 29, 2004. TWO VISITS; ONE NEW PART; TOTAL COST, $25.00.
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Yes, I recommend this pro
$25
SYLVIA & JOE R.
02/2003
heating & air conditioning/hvac
 + -1 moreTHEY DO NOT CHARGE EXTRA FOR OFF HOURS. THEY DO SCHEDULE AROUND YOUR TIME. THEY RAN INTO A PROBLEM, HAD TO CALL MANUFACTURER, AND SPECIAL ORDERED ANOTHER BLOWER.
Description of Work: REPLACED BLOWER MOTOR
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$279
LYNNE P.
07/2002
heating & air conditioning/hvac
 + -1 moreI WAS INFORMED THAT PRESSURE WAS HIGH AND THAT THE COIL WAS GOING BAD. HE SAID THAT A COIL WOULD BE ABOUT $500.00 (PARTS AND LABOR). HE ADVISED THAT I KEEP USING THE AIR CONDITIONING AND NOT REPLACE UNTIL IT COMPLETELY BROKE.
Description of Work: MY AIR CONDITIONING COULD NOT KEEP UP WITH THE HEAT. IT COOLED THE AIR SLIGHTLY. I CALLED GUARANTEED ON JULY 3 AND THEY CAME THE SAME DAY. THEY CHECKED THE PRESSURE AND MADE AN ADJUSTMENT. (TEMPORARY FIX, SEE COMMENTS BELOW.)
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Yes, I recommend this pro
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Contact information
3827 Broadway, Grove City, OH 43123
http://www.grovecityheatingandcooling.comService hours
Sunday:
12:00 AM - 12:00 PMMonday:
12:00 AM - 12:00 PMTuesday:
12:00 AM - 12:00 PMWednesday:
12:00 AM - 12:00 PMThursday:
12:00 AM - 12:00 PMFriday:
12:00 AM - 12:00 PMSaturday:
12:00 AM - 12:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Electrical
FAQ
Guaranteed Heating And Cooling is currently rated 4.4 overall out of 5.
Sunday: 12:00 AM - 12:00 PM
Monday: 12:00 AM - 12:00 PM
Tuesday: 12:00 AM - 12:00 PM
Wednesday: 12:00 AM - 12:00 PM
Thursday: 12:00 AM - 12:00 PM
Friday: 12:00 AM - 12:00 PM
Saturday: 12:00 AM - 12:00 PM
Guaranteed Heating And Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Guaranteed Heating And Cooling does not offer free project estimates.
Yes, Guaranteed Heating And Cooling offers eco-friendly accreditations.
No, Guaranteed Heating And Cooling does not offer a senior discount.
No, Guaranteed Heating And Cooling does not offer emergency services.
Yes, Guaranteed Heating And Cooling offers warranties.
Guaranteed Heating And Cooling offers the following services: Heating & air conditioning.furnace Repair,furnace service,furnace replacement,Ac Repair,AC replacement,heat pump installation,Hvac,heating and cooling,air Conditioning,heating,cooling,grove city heating and cooling,43213 hvac,columbus heating and cooling,carrier system,hvac service
Contact information
3827 Broadway, Grove City, OH 43123
http://www.grovecityheatingandcooling.comService hours
Sunday:
12:00 AM - 12:00 PMMonday:
12:00 AM - 12:00 PMTuesday:
12:00 AM - 12:00 PMWednesday:
12:00 AM - 12:00 PMThursday:
12:00 AM - 12:00 PMFriday:
12:00 AM - 12:00 PMSaturday:
12:00 AM - 12:00 PM