E.E. Ward Moving & Storage

They were excellent to work with. Did a very good job!

My move from Charlotte area to Florida was a disaster! They decided to use 2 smaller trucks instead of one and one truck had a split load. They off loaded mine to put other load in front of trailer and re-loaded mine. I guess this was the problem, Thousands of dollars of my stuff was not reloaded. In any case many large boxes on the back part of my load did not make it and they were not able to locate. I expected maybe some damage, did not expect many things not making it at all. It is coming on 2 months now and still messing waiting to hear from their claims department. They want to know inventory number of items missing but their inventory list is useless. Descriptions are cryptic (picture, vase, etc.). Also the inventory was stopped well before end of loading. Many specific items that were lost are not on inventory for sure. I did have photos from the house prior and was able to show them photos of a number of the items. They don't doubt the stuff is missing, just don't seem to care to make it right. If you are thinking about using this company add 50% to their quote to cover follow on issues and compare that to competitive quotes. Or if you have stuff you can't replace DON'T USE EE WARD!

I think they did a good job. They worked really hard. I only thing I think is you need to watch the number of boxes when they do the count and so on. How many they packed and that kind of thing.

The move was very smooth. The team of 3 arrived on time and quickly went to work. They laid down material along their walk way in the condo & again in the apartment, shrink wrapped upholstered furniture, mattresses & box springs. They wrapped smaller furniture with padding. They were a neat, polite, professional, personable, well-oiled team, the likes of which I have not seen in numerous long distance moves. On arrival at both stops they set up the beds & laid out the rugs very particularly, They were amenable to my requests for placement of furniture and opened many boxes so I could start unpacking more quickly. They seemed to like what they were doing.

The crew that moved my family was awesome. They were polite and professional. They were fast yet still careful with our belongings. They wrapped out mattresses in bags, crated our big screen TV and provided wardrobe boxes so we didn't have to pack clothes. The move also took three hours less time than estimated.

It was a nightmare! My piano had a grand tour of Chicago and returned to Columbus on Sept 19. EE Ward is an agent of NorthAmerican Van Line. On the moving day, The driver/movers (only 2 guys) were LATE, so the third party piano specialists (I found out later that they are not piano movers) could not wrap the piano for moving with no padding and piano board available. The movers loaded other furniture into the truck, but had to come back the next day to load the piano. When they were loading the furniture to the truck, they did not plastic wrap any furniture as told, I could see the dresser drawer was opening, I questioned them, but no use. They did not cover the stair rails with quilts as pictured in their booklets. I was most upset, when they held a dinning chair at it's back in each hand (like dangling) out the house, and NOT holding it with two hands at the seat of the chair. I told them to hold it the right way. They were also LATE(I know chicago traffic, so I was OK with that) on the delivery day. When they arrived, they came in the condo to look at the layout, (I live on the 3rd floor) and noticed the piano board couldn't fit in the elevator, the stairs are not a option, they said it would damage the stairs, So they called the company, the coordinator, to get help. (You don't expect 2 guys to move a grand piano, not even an upright). When she called me back with no solutions or options, I was told to find a solution for this problem. I said I would make some calls,? How did I know moving company of this size and experience were incapable of moving a piano. They are a national company and should have contacts in Chicago. They knew the building does not have a freight elevator, and told me it was my fault not to tell them the size of the elevator. I only knew my responsibility was to reserve the elevator and told them no freight elevator in the building. . Finally the mover suggested he could move it back to Columbus, so I said OK, felt that both movers and the piano were safer if I let the piano tied down in the truck. I never met the Third party Specialists in Chicago, they called me at 4:30. by that time the piano was long gone. 2 days later, the coordinator hit me with another 885.00 in order to ship it back to Columbus. I did not want them to hold my piano hostage, so I agreed to pay 500.00. That made the total charge of moving the piano as 1539.86, I refused to sign the return order until the reason of returning was changed from "The piano could not fit into the APT" to "The piano could not fit into the APT for the elevator was too small." So this move was a disaster, it was nightmarish. I was so upset, nervous and at loss at how a big moving company could not handle a piano after charging so much. They should REFUND the piano charges of 1539.86 to me, for the piano was not delivered to destination. They claimed moving the piano up the stairs would damage the steps, they should be responsible to evaluate any building before determining the cost and the move.

The relocation consultant and coordinators were very attentive to our special requests and accommodating to our schedules. The driver, Josh Nolan, and his team provided the extra service of identifying the furniture and boxes to be delivered to our son and daughter's homes and delivering the rest to our new home. They delivered and set up the furniture in each home efficiently and promptly, especially considering that the homes were across town from the other. Nothing was lost or damaged - they did a terrific job and were professional and perfectly willing to be flexible as needed to make sure we were happy with the move. Thanks E.E. Ward for your great work. My wife and I would recommend you to anyone needing a moving company.

This move was a disaster - the worst we have ever encountered. Numerous pieces of furniture were irrevocably broken, scratched, lost or otherwise damaged. At the conclusion of the move, the foreman of the moving crew did not want to review the bill and did not offer to adjust it for inaccurate time reporting and for the many items that had been damaged or lost. EE Ward management, which was supportive and timely in answering questions before the move, became instantly unresponsive to our concerns about seriously damaged items after the move and took an inordinate time to review our concerns. Ultimately they reimbursed us $96 for one damaged and one lost item and made no adjustment to the inflated cost of services. During the move we observed the movers damage furniture by improperly lifting an antique barrister case, separating the sides and making it unstable and pulling a designer bench across the floor of the truck by the legs of the bench. Both times the movers said the furniture was junk or previously damaged. The movers never used shrink wrap nor even had a and quot;parts box.and quot; When concern over damaged and/or missing items were raised with the movers who did the moving, we were told any damage was our fault. After the move, EE Ward management never came to see the damaged items first-hand so the quality and extent of the damage could be appraised. Management also minimized the crew's lack of training and lack of care that resulted in a series of damaged items. Based on our pre-move interaction with EE Ward and with their reassurances, we purchased the minimum insurance. What a mistake!. In addition to the furniture being moved, carelessness by the movers resulted in damage on the move-in to the 130-year -old spiral staircase in our new home. The actual hours recorded and charged by the movers was inflated. The workers' truck broke down on the first day, resulting in an hour of lost time. We expected to be credited $170 for this loss of time and were promised a credit of $170 but that has not been forwarded to us after almost three months post move. The company made no effort to work with the customer and, after promising repairs and adjustments to the bill, has not taken steps to provide adjustments.. Without a small claims complaint, the company will deprive us of repairs and compensation for the poor performance of this moving company. . I would strongly urge anyone contemplating a move to avoid EE Ward and choose a more careful and well-trained mover.

I recently moved from Columbus Ohio to San Mateo California which is a 2500-mile move. Out of the 3 moving companies that performed in-home moving estimate for me, E.E. Ward was the least expensive one so I picked this one. I had email and phone conversations with the relocation coordinator Tonya at E.E. Ward frequently throughout the pre-move period in order to set up date/time and all the little details about the move. She was extremely helpful and responsive and checked on me on my moving day and even after my move was completed. She was very patient with all of my questions and truly did a fantastic job to meet all of my requests. My semi driver Dave was incredible. He did an inventory of my items the night prior to the move in order to facilitate the move process. On the day of the move, Dave and two other men disassembled some of my furniture and moved everything onto the semi truck within 3.5 hours. Every piece of furniture was carefully wrapped with padding and handled with great care. My shipment was originally scheduled to arrive a few days later than my own arrival in CA; however, Dave was able to deliver my items on the same day that I arrived in CA, which means I didn't need to live in an empty new apartment at all. The delivery process only took 2-2.5 hours including the time it took to reassemble some of my furniture. I didn't have any loss or damage to my furniture and boxes and everything was in its original state. The fact that Dave stayed with my furniture and other items from beginning to end of the entire move was reassuring. He was easily reachable by phone during his drive from OH to CA so communication was excellent. Long distance move could be a very stressful process, but E.E. Ward/North American Van Lines made it easy for me and I would highly recommend this company to anyone. Special thanks to Tonya and Dave!

It was good. The best part was that they were responsive and they were on time. The worst part was that some furniture was damaged on the packing and move. They responded well.

It went well. They had to make an extra trip, which was unexpected, because we had more stuff than they estimated. Fortunately, we had a do-not-exceed estimate, so it didn't cost us extra, although the movers were there late into the evening. (We tipped them extra.) They seemed very careful with our belongings.

They were really good -- very prompt, very careful, and I was overall impressed. B+ overall. Nothing was broken and they were very responsible with our household goods. The crew worked well together and with me. I did the boxing and they loaded up and moved everything else. I was most impressed that they did such a good job in the worst part of winter with ice and snow!

They were polite and did a good job.

The move went very smoothly, E E Ward kept me informed as to the status of the move, and communicated regularly.

All employees, from the actual movers to the office staff and the owner were extremely efficient, courteous and professional. The move went well in all aspects

EE Ward handled my move from the 16th floor of a hi-rise to my new ranch home. Their estimator did a thorough evaluation and, recommended a 3-day process given the size of the move and the artwork involved (including large sculptures). On a Monday they packed and crated. On Tuesday they moved everything out and on Wednesday moved us in. Throughout the entire process they were thoroughly professional, timely, hard working and courteous. My neighbors in the hi-rise even remarked that they were impressed with how Ward was so careful not to damage the carpet and halls and were quiet unlike some and quot;bull in a china shopand quot; movers. Everything arrived in perfect shape and the movers (especially the supervisor) bent over backwards to accommodate us in the chaos that accompanies any move. Having dealt with other movers (from Florida to Ohio) I was leary about getting a bill that was way off the original estimate. Imagine my surprise when the bill came to just $23 more than the estimate due to my decision on crating a large painting. Highly recommended.

A company paid the bill to have us relocated from the state of WV to OHIO. They showed up late, they wanted to use our personal vehicles after being told to bring (and also stated on all paperwork) a single axel vehicle to get to our home. At one point in the packing process I actually thanked them for being so quick....little did I know they were swiping things off in a box and labeling it anything from bathroom to porch, anything that suited them at the time. We are here in Ohio now, boxes (314 of them) were so mislabeled and items broken or ruined that this facility should be given a RED FLAG rating in customer service, promptness, courtesy and my family stongly believes they ripped off the business that paid them a fortune to move us. We opened a box just last week labeled bathroom that had stereo components in it with 2 pieces of paper and each item just thrown in the box. There was not one thing that I could say that was good about this experience - Do not use this moving company. You will regret it and they will ruin your household items. How did it go overall -- Absolutely horrible.

I have used them many times before. I have used them for my job and for personal moves. They are very reliable and conscientious. I will use them again in the future.

They have been around for about 6 years. They were punctual and service was awesome. The helpers were great and wrapped everything. The little girls were very good and were in and out. The price was very good and I compared them, but still they were the best. I will recommend them to anyone and give them an A across on the board. I will continue to use them in the future.

EE Ward's sales person exuded confidence and professionalism, which was the main reason I went with them after interviewing three other competitors. Her time with us was more detailed, her presentation was more polished. She presented a schedule for what was a very complicated move far in advance. When moving day came, the plan vanished. Packing on day one, I took the driver through the home and identified furnishings and possessions that were going to storage, and those that were going to Philadelphia. A storage truck was to arrrive day two to begin to load these items either as the long distance truck was loaded, or after. That didn't happen. Apparently the dispatcher was unavailable. No call from the company to check in, either. By day three, as I continued to tell each member of the five person crew what was going where, the storage truck arrives as the long distance truck is nearly full. As I leave, after being in the home for nearly 72 hours while packing and loading is taking place, the only things left in the home are going to storage. It's a good thing, too, since despite the detailed estimate, the semi is packed to the rafters all the way from head to tail. On arrival day, furniture and material packed and labeled for storage begins to come to the home in Philadelphia. Despite being told multiple times to multiple people, instructions were not followed. I expect mistakes to happen in a move as complicated as this, but there was little if any effort to make things better. This continued when I discovered my vacuum cleaner was sent to storage. I told no less than five people no fewer than three times that was to go to Philadelphia, and it still got on the wrong truck. I suspect, since it was one of the last things out of the house, there just was no room on the long distance truck, and it got loaded on the storage truck and quot;by mistakeand quot;. Had the table and chairs I had asked to go to storage actually made it there instead of the long distance truck I am sure my vacuum would be here already. Fast forward ONE MONTH. I cannot recall how many unanswered phone calls or emails have been sent or made, to the sales person, to corporate, or to the local office. This company does not care what you think after the credit card has been run. I basically got an and quot;oops. Sorryand quot; and was told that it was my responsibility to make sure each item was loaded on the right truck. Short of schlepping it myself, I am not sure what more I could have done. My vacuum, originally to be fedexed to me, is now apparently waiting to be piggy backed on another eastbound truck with other items that were LEFT BEHIND at my old home. and quot;Best we can doand quot; I was told. At least they are not billing me to ship it twice, as I was originally told. This comes on the heals of trying to put together things like shelving and storage that were and quot;taken apartand quot; to get around corners that was damaged or disassembled in a way that makes reassembly impossible. Items were lost that could not possibly have been and quot;misplacedand quot; (one silver fork out of a set packed together). I expect things to break. The one wine glass and drinking glass that broke are not the reason I write so poorly about this company. Their response to shipping mis-management is the real disappointment. I am now left with trying to decide if this company should be trusted in moving the remaining possessions I have in third party storage in Columbus. The fact is I don't trust them for even this simple task, and do not know if I want them getting any more of my money. I have moved long distance 4 times in my adult life, and this company, bar none, is the least professional outfit out there. And this goes for North American Corperate as well, who acted as if they were doing me a favor on their and quot;customer serviceand quot; line. I would avoid this company at all costs. There are plenty of options, and they do not want your business.

It was an excellent move. The driver called before he arrived. There were three in the crew and all were polite and hard working. The furniture was loaded and the crew travelled with our furniture to NC and unloaded it exactly when they said they would. We were moving to three locations - two houses and a storage unit. There had packed the truck to make this easy, and it was done efficiently. We ended up moving a few things between the locations, and they did this with no additional charge. Finally, a couch which was not in the original move had a broken leg which they repaired. Moving can be a pain, but this was a very good experience.

Showed up on time. Did exactly what they said with no surprises

Smooth experience overall and would highly recommend. Abby came to our home to give a free estimate and spent a lot of time with us, exploring our needs/wants. She was great about giving advice on ways to save us money. On pack day, packers were on time, professional, courteous and worked efficiently. The same packing team came back the next day to load, move our belongings across town, and unloaded. They unrolled carpets to keep our flooring clean and used plastic covering on our stairs carpeting. A couple of broken wine glasses were the only casualties. All other fragile items, furniture, etc. made the move unscathed.

They did a good job. Their packers helped us out a lot. They were professional and did excellent work. When they packed the boxes, they had a checklist and coordinating stickers for the boxes that were packed up, this way could track of belongings.

We are so very impressed with E. E.Ward Everyone with whom we have interacted has been wonderful to us, especially Rich and Dan who had to co-ordinate our Direct Buy purchases with storage and moving. Abby Phillips who helped us co-ordinate our move was excellent and also went out of her way to help us. We were moving into a “new build” which created many difficulties of its own and she and Chris co-ordinated everything to meet our needs. Whenever we needed something ordinary or out of the ordinary, requests were handled directly and efficiently. Katrina helped us in many ways by connecting us with the correct people and keeping us updated with schedules, etc. The warehousemen, Phil and Bill, have been very kind to assist us in checking, unwrapping, rewrapping, storing and moving anything we requested…and their attitude was always very positive and genuine. E.E.Ward has ended up accepting, storing, moving approximately six rooms of furniture over about 8 months. Then moving that and our existing furniture over a two day period without any damage, delay, hassle, question. The “end movers”—Chad Householder’s crew—were exceptionally good. They worked very well individually and as a team. Chad is particularly personable. As we all know, moving is a very stressful event, but these guys actually made it enjoyable and pleasant...and with a great sense of humor. As they were leaving, we went to shake their hands....but shaking hands was not enough...they gave me a big hug! They had become like family in that short time. On our own volution, with no request from E.E.Ward, we give many accolades and can highly recommend their personal service to anyone anytime. In the future we will always be doing business with E.E.Ward. Great Job, E.E.Ward!