Get matched with top chimney cap pros in Green Springs, OH

"Everything was substandard. I would not recommend them to anyone. Communication, workmanship, not showing up to work, crew size, cleanliness, meeting commitments. A job estimated for 2 to 3 weeks took over 3 months. It is still not done to our satisfaction, but we "gave up", and told them to leave."

"I paid Mr. Phomalee $1275 to do some bathroom remodeling work that he'd initially stated he'd be able to begin between Christmas and New Years this past December. After not showing up at that time, he proceeded to promise that work would begin on eight separate dates, missing all of them. During this time I received no communication from Mr. Phomalee unless I initiated it, and when I did he made an excuse related to his vehicle or family each time. Finally, I informed Mr. Phomalee that I needed him to return the funds paid to him as it had become clear he had no intention of doing the work for which he had been contracted. He informed me at that time that his previous excuses had been lies, that he had used the money I'd paid him for gambling, and that he most recently had not been able to due the work because he'd been trying to secure a loan to cover "the bad checks [he] had written to gamble so [he] didn't go to jail". So, I'm now in a position where I've had an unusable shower for two months, and will be forced to seek legal action against Mr. Phomalee to attempt to recover my money."

"Terrible. I usually check online reviews for services I use but this outfit was referred to me by a friend of a friend. Sadly for me I didn't check until after I paid the down payment. I found nothing but 1 star reviews. For good reason. My project was a foundation for a 3 car garage. It took them two and a half months to do a 3-5 day job. (He was busy fishing and hunting) The concrete is wavy, not level, not square. The finish is supposed to be smooth. It is filled with swirl marks. I could go on and on. I questioned him about all of these things along the way and got nothing but excuses and lies. I've talked to other contractors and the reason bottom feeders like this are even in business is because the good ones are booked months in advance. Choose any company other then this one and you will be better off."

"On July 27, 2022 we contracted Residential Renovations (RR) to repair a portion of our roof that was leaking near the chimney. We also had them make enhancements to our roof/ventilation configuration to eliminate ice damns. The ventilation changes worked well and we did not experience any ice issues during the winter. The leaking portion of the roof is the issue. It states clearly in the contract the nature of the necessary repairs. The roof continued to leak throughout the winter. We contacted Scott (the owner) in January 2023 and he informed us that the repairs would be covered under warranty work. The roof was eventually fixed in March 2023. Additionally, it was disturbing to learn that those who worked on the roof knew exactly where the issue was located and commented to that point. The leak caused our ceiling to become stained and requiring repair. We have continued to contact Scott for resolution. After numerous attempts to schedule the repair, and multiple sub-contractors (appointed by Scott) the agreed upon ceiling repairs have not been completed."

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."

"We responded to the promotion on TV by JacuzziBathRemodels (JBR) and Arnold's was the contractor who responded to our inquiry. Arnold's representative showed up on time but was never enthusiastic about our needs to have a shower installed, just flat affect. But since they had a good rating with the BBB, we didn't mind until he emailed us the wrong contract the following day. First off, their quote was outrageous: $8,996. This for a walk-in shower without doors. Second, the contract was open-ended, said nothing that was anywhere near to being customer-focused, and included only jargon and stipulations for a roof install: Nothing about our shower. Third, it said nothing about the promotion we responded to from JBR. In other words, nothing was itemized or disclosed in the contract regarding JBR's promotion details, just Arnold's quote. Fourth, when we contacted the representation, who I won't name in this review, was suddenly defensive and responded with callous remarks when we asked for clarification. In fact, when we read some of the contract to this rep, he actually told my 73-year-old mom that she was "nitpicking". He had absolutely no regard for our concerns! (And we were ready to spend this $9,000, in cash and up front, to have the shower installed, despite the Rep's attitude!). But this Rep was nasty and drove our decision to cancel the contract that we already signed when he visited. On top of that, Arnold's cancelation policy was a loaded disclaimer and scare tactic. WOW, I guess Arnold's Home Improvement out of Toledo, Ohio has so much business that $9,000 does not matter to them. My advice for residents who live in northwest Ohio: RUN from Arnold's Home Improvement and don't look back."