ServPro of Licking County

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When the service provider was called about an immediate water issue (flooded basement), they were unable to come out for a week which was totally unacceptable for the work needed. They did not offer an alternative.

For SERVPRO for installation and remodel in general, the experience was fine. What stood out to me the most that I liked about them was that they were very pleasant and hardworking.

They put a tarp on the roof. Snow leaked through the vents and they took away all wet installation. They even put a large tarp over top and said it could stay as long as I want. They were very professional. Very customer friendly.

I had flooding in my finished basement and called ServPro of Licking County. I had to file a complaint with the Attorney Generals Office. The issue was resolved.

Seth was on time, very friendly, explained what he thought we needed to know.

I lodged a complaint about them. They are a very dishonest company. They billed me for $9200. We had a storm and a lot of rain and the electric went out. The sump wasn’t working and the basement flooded. My insurance agent contacted them and I thought he was familiar with the company but he wasn’t. He called them and hired them. They came in and before they started the work they made me sign a bunch of papers. There was a performance evaluation even before they started work. They seen a chance to charge us more and brought in more fans and they pulled off all my drywall and cut up all the carpet. I don’t understand why they did some areas and not the others. I kept asking for an estimate and they said they would give me one but I never got one. Everyday I would ask several times because I could see they were going to charge me a lot but I never got one. They put so many fans in my basement that it was blowing my circuit breaker. I had about 33 fans and 3 humidifiers down there. It was ridiculous. They did a bunch of damage to my woodwork down there and they threw away my baseboard without asking me. I seen that only about 2 baseboards had damage and the rest were fine but they threw them away. They tried to install all new baseboards and the solid wood frames which were already there were damaged. They did a lot of damage to the wall even where they didn’t cut up. They just made a huge mess. I could never get an estimate and my insurance was going to pay only $5000 and they sent me a bill for $9200. I had to pay about $8000 for the contractor to come back and put it back together. It was just a mess from the word go. I talked to several contractors who have been to basements and houses larger than mine and they said the total bills were between $3000 and $3500. They sent me a bill of $9200 which is ridiculous. I told them I am disputing their bill and they asked me not to do so and this happened in November and I still haven’t heard back from them. I keep calling them and they say it is on their desk and they are so busy. That was always an excuse. They were completely dishonest but they say they want to settle it with me and never call me back. I have not paid the bill yet. They are really crooked and they treat their employees badly. I think legally if you ask for one they should give you one. The insurance company has also lodged a complaint against them as well. They just won’t call me back. Everything looks so shady that it looks weird. They did work hard but they made a mess and they were just not dealing with me honestly. The price is more than twice of what it should have been. They are charging me $6763 just to run the fans and that is a ridiculous amount of money to run fans. They didn’t tell me that also and they just faxed it to my insurance agent. They also told me that they found mold and they would send somebody for it. A kid showed up without any equipment and now they say I have mold in my house which I don’t believe I do. They were here the day after the flood happened.

They did a good job. I was satisfied with the service. Also they were cheaper compared to other service providers.

Insurance paid for most of the costs. It wasn't perfect, but they were hard-working and very helpful. They were extremely friendly and easy to get along with.