1st Impressions

Worked with John and his crew a few years ago in 2012. Spent a significant amount of money on a paver patio with Kichler LED lights. The lights were expensive and under warranty for 15-years. I was told personally by John that *if they ever fail, just call and we will be over to replace them*. In March of 2018 I called and reported a light that was failing. John told me to put a piece of blue painters tape on it and that although they were busy, would be over as soon as they could. Over the next few months I followed-up with him as the light then completely failed. He guaranteed me that the light is still covered under the Kichler warranty but that they have been so busy that they have not been able to be out to replace. I asked if he would at least be able to get to it before the snow flies in 2018 as it was already October, and he said *yes, just give me your cell phone number again*. Never heard from him or his crew. In March of 2019 I started contacting him again as the blue painters tape is still on the failed light. I tried texting his cell phone and left him 2-3 messages on his answering machine at the main number of his office. It is May 22, 2019, and he has yet to even acknowledge that I called him or have an open issue. Finally, this past weekend I reached out to his vendor that he used to purchase my Kichler lights from, and they honored the warranty. I ended up pulling and replacing the light myself, but the light was at least replaced at no unit cost. While the crew was here and working they did a nice job. I paid for many lunches for them and treated his crew with absolute respect. I even left a cooler full of drinks out in the yard each day before I left for work for the crew as the summer was brutal that year. I opened my yard and patio up for any number of people that he wanted to bring over to show as a reference for sales that he was working on. This is the respect and courtesy I got in return. Very poor professionalism on Johns part. He knows better than to behave like this. He literally ignores the calls. Did not even bother to call me back and say, *sorry, been beyond busy, but we did not forget you*. Even though it has been 14-months and you would think that even the busiest teams would have found time to work in a light repair, I could have been given the courtesy of a reply. Very poor, John!

He came out and we discussed what I was thinking about doing, and he was supposed to get back to you mean and never heard back.

really know what they are doing, and real friendly an they communcate well.

John was on time, very professional and gave me some very good suggestions for my project.

Our front entrance and stair stone project was very important to enhance the front of our Victorian house, and 1st Impressions exceeded expectations across the board. From the initial design concept (Jake Micelli was great) to the actual work (Keith, Kelly, and Chris are consummate professionals) to the follow up and customer service, John and Jake did a masterful job. As someone experienced in construction and customer satisfaction for 45 years, my expectations were high, and 1st Impressions didn't fail me. They followed up on the "little things" at the end of the project and left us with a fantastic result that our neighbors are still complimenting us on. And 1st Impressions made it clear they would be in touch in the Spring as a follow-up to any issues or touchup. True professionals. My wife and I are already talking about more LED lighting in the planters and a possibly a patio in the back of the house next year. Thanks again 1st Impressions!

Hard working professional crews. Finished project quickly and efficiently. John;s people are all work and business. Results are excellent