Lawn Lad, Inc.

We called them to get an estimate for aeration of our lawn. Their rate was the same price as it would have cost me to rent a machine and do the work myself. I was more than happy to let them do the work and save me the time! I also contacted them about doing another service for us, but it was out of their scope. They made a recommendation and provided a phone number for another service provider.

Their services are excellent.

They came and gave a quote for maintenance mowing and edging. We agreed and they began work. We got a bill for more than it was supposed to be. When we contacted them they came up with a bunch of flimsy excuses including it would average out for the summer (which it wouldn't). They then claimed it would be more work, the grass was growing faster than they expected, and that their own quote wasn't any good anymore. You cannot trust a company that won't stand behind their own quotes and tries to sneak in bills for more than what was agreed.

They know what they're doing, we've received many compliments on the plants that were chosen, the plant placement in the yard, and our home's curb appeal. The owners of the company, as well as their crews, have always been very professional and efficient in getting the work completed.

Doug, the owner of Lawn Lad was very involved and helpful from start to finish. He created a yard design (for a small additional fee) and provided a written proposal. I was able to reduce the scope of work some to bring the cost within my budget, which Doug was very respectful of. Doug has an excellent knowledge of horticulture and good advice. The work was completed quickly and on schedule. Drew, the field supervisor was very polite and professional. Clean-up was good. They followed-up with an inspection about a week later to make sure I was watering properly. Our new lawn has grown beautifully and we get many positive comments on its appearance. My only criticisms would be Lawn Lad requires a 50% down payment (which was not necessary for a small job like mine) and I was surprised with the addition of sales tax, which I expected to be included in the original estimate. I would recommend this company for its thoroughness, professionalism, quality work and reliability.

They are really overpriced and there are hidden fees. The quality of the work was bad. They don't take responsibility for the job if it isn't done well. They would charge you again. Everything they do is an attempt to get you to have to pay for additional maintenance on the lawn. They were terrible. They overcharged a lot. They charge for everything. Some things they did were ok. They should just stick with what they know like cutting grass and leaves. They will return your calls and emails. They showed up on time.

DID CALL BACK ORIGINALLY, BUT NEVER FOLLOWED UP.

unknown

THEY DID A FANTASTIC JOB

THIS WAS OUR FIRST SUMMER USING A LAWN SERVICE. MAYBE IT'S JUST A COINCIDENCE, BUT THIS SUMMER WE HAVE HAD MORE WEEDS IN THE YARD THAN WHEN WE TOOK CARE OF IT OURSELVES.

WE HIRED THESE FOLKS TO TAKE CARE OF OUR FLOWERBEDS, WHICH THEY DID ADEQUATELY BUT NOT EXCEPTIONALLY. THEY ALSO TALKED US INTO A THATCHING JOB ON THE LAWN THAT TORE IT UP BADLY. THEY REFUSED TO REPAIR IT AND SENT A VERY POLITE BUT UNAPOLOGETIC LETTER. WE SELECTED THEM FROM THE OTHERS WE TALKED TO SINCE THEY CLEARLY KNOW SOMETHING ABOUT PLANTS AND WE WERE WILLING TO PAY A HIGHER PRICE FOR SOMEONE WHO WOULD TAKE RESPONSIBILITY FOR OUR YARD. WE WANTED A PROFESSIONAL COMPANY (RATHER THAN TWO 20 YEAR OLDS WITH A TRUCK) TO BE IN CHARGE OF THE YARD SO WE WOULD NOT HAVE TO THINK ABOUT IT. EVEN AFTER THE LAWN FIASCO WE DECIDED TO GIVE THEM ANOTHER CHANCE THIS SEASON, BUT AFTER THE SNOW MELTED WE NEVER HEARD FROM THEM. FINALLY I CALLED AND GOT AN EMAIL SAYING THEY HAD NOT FORGOTTEN US AND WE WERE ON THE ?SPRING CLEAN-UP LIST? BUT WE HAVE STILL NOT SEEN HIDE NOR HAIR OF THEM. GIVEN THAT WE WERE PAYING BETWEEN $150 AND $300 A WEEK DURING THE SEASON WE WERE EXPECTING MORE.

I WILL NEVER USE THEIR SERVICE AGAIN. THEY ARE NOT CONCERNED ABOUT THEIR CUSTOMERS OR THEIR CUSTOMERS PROPERTY.

WE HAVE USED THEM FOR 3 YRS THE NOV STORM THEY WERE AT OUR HOUSE BY 6 A.M. WORK BY CONTRACT.