Punch Out Plus LLC

I contracted to have a piece of siding reattached that had been blown down during strong winds last year. Also, a friend's dog had torn off the corner piece of siding and it needed to be replaced. The company that originally installed the siding was unresponsive so I had to go to different contractors for bids. I was treated very professionally and the responsiveness was good. The panel was reattached and the corner piece was replaced with a closely matching piece of siding. When the job was completed I noticed a hole/crack in my siding that had not been there previously. I alerted the company and that panel too was replaced with a closely matching piece. In hindsight, I should have gotten the exact match for the siding and had a new panel installed in place of the one that was blown down as another contractor had offered to do. But I was pleased overall with this company's work.

The company representative (sorry, I don't remember his name) was delayed by another job but did arrive during the adjusted agreed-upon time period. He did a good job of re-caulking the shower and rehanging the closet doors and I am very satisfied with the results of his work. He was polite and knowledgeable. My only complaint is the cost. The work was estimated to take at least two hours, in which case the $45 per hour rate plus travel time would have been justified. However, it took him only 45 minutes to complete the work, and I feel that the company's minimum charge of $125.00 was a bit steep. I would only hire this company again if I knew the work to be done would take enough time to justify paying the minimum charge.

The owner of Punch Out Plus came out to provide a free estimate within two days of my inquiry. My husband and I felt he immediately understood what we wanted to accomplish and offered excellent ideas. We received a quote by phone the next day and work began right away. Don (the owner) kept the project on schedule and contacted me every day to let me know when to expect workers. Three individuals completed various aspects of the project. All the work was complete in ten days. The work quality was very good, though not impeccable. All debris was removed. The client is expected to mop up the drywall dust and plaster/mud from the floors. This was explained to me in advance and was not a problem. We had a good experience with Punch Out Plus and would use them again.

They were great. Nice to work with. On time and came when he said he would.

THEY PUT THE DRAWER BACK IN WITH NO CHARGE, BUT THE TRACKS BROKE UNDER THE WEIGHT OF THE DRAWERS CONTENTS. THEY SHOULD HAVE CHECKED THE TRACKS, AND I'VE NOT BEEN ABLE TO FOLLOW UP WITH THEM, BECAUSE THEY'RE NOT ANSWERING THEIR PHONES.

WENT THE EXTRA STEP AND PUT A SKIM OF DRY WALL MUD UP AROUND THE WALL AROUND THE INTERIOR PATIO DOOR, TO FINISH OFF NICELY. WHEN DIGGING THE POSTS FOR THE FENCE, THERE WERE QUITE A FEW UNDERGOUND WIRES IN THE AREA, SO DIGGING REQUIRED A LOT OF CARE. DID GREAT JOB, ALSO BURIED THE FENCING UNDERGROUND SLIGHTLY SO DOGS COULDN'T DIG UNDERNEATH THE FENCE. ALWAYS CHECKED WITH ME TO MAKE SURE JOB WAS DONE TO MY SATISFACTION. THE NEW PATIO DOOR AND TRIM LOOK GREAT! TOOK THE EXTRA TIME AND EXTRA STEPS FOR A NEAT AND VERY PROFESSIONAL JOB. CLEAN UP INCLUDED REMOVAL OF THE OLD DOOR.

THEY DO NOT ACCEPT CREDIT CARDS AND THAT WAS NOT ON ANY INFORMATION THAT THEY SENT ME. THEY NEED TO STATE THEIR PAYMENT POLICY, THEY ACCEPT CASH ONLY. I WAS DEVASTATED BY THAT, I WAS JUST NOT EXPECTING THAT.

CALLED ON A THURSDAY TO SEE IF WORK COULD BE PERFORMED THE FOLLOWING MONDAY OR TUESDAY, SHE SAID SHE'D HAVE TO "CHECK WITH DON". NO RETURN CALL. I CALLED AND LEFT A MESSAGE THE FOLLOWING SUNDAY TO BE SURE TO CATCH THEM WHEN THEY GOT IN, IN THE MORNING, AND RECEIVED A RETURN CALL AT 1:35 SAYING THE SOONEST THEY COULD COME OUT WAS WEDNESDAY. ANOTHER ANGIES LIST COMPANY RETURNED MY CALL IMMEDIATELY, WAS ABLE TO COME OUT THE SAME DAY, AND FOR A VERY REASONABLE PRICE.

DON WAS POLITE, ON TIME AND WAS THE FIRST PERSON TO TELL ME THE PROBLEM SOLUTION I NEEDED. I HAD SEVERAL PEOPLE OUT BUT WAS NEVER GIVEN AN EXPLANATION AS HOW TO CORRECT MY LEAK PROBLEM. I KEPT GETTING QUICK TEMPORARY FIXES AND WAS VERY FRUSTRATED. HE WAS VERY RESPONSIVE TO MY PROBLEMS. HIS QUOTES WERE HIGHER THAN OTHERS I HAD, BUT HE SEEMED TO KNOW MORE ABOUT WHAT HE WAS DOING.

RESPONDED QUICKLY TO THE PHONE MESSAGE THAT I LEFT ASKING FOR HELP DIAGNOSING AND REPAIRING A LEAKING WINDOW. HIS SOLUTION WAS EITHER THE BEST WAY TO FIX IT, TO INSTALL NEW FLASHING ABOVE THE WINDOW, WHICH MEANT REMOVING SHINGLES AND REPLACING AND PAINTING THEM, OR IT WAS OVERKILL, BUT THE COST (ABOUT $1000) WAS MORE THAN I WANTED TO PAY. I WENT WITH THE CHEAPER MORE SHORT-TERM SOLUTION OF JUST ADDING SOME SEALANT AROUND THE WINDOW FOR UNDER $50.

IN GENERAL, DON WAS PLEASANT TO WORK WITH AND TIM WAS FRIENDLY AND WILLING TO WORK HARD. THEY KEPT ME INFORMED OF STATUS OF WORK. THERE WERE JUST A FEW PROBLEMS. 1) I WOULD HAVE PREFERRED TO HAVE AN ITEMIZED ESTIMATE RATHER THAN ONE LUMP SUM FOR ALL JOBS. 2) I HAD TO ASK THEM TO RE-DO OR IMPROVE AT LEAST 3 OF THE THINGS I ASKED THEM TO DO BECAUSE THE WORK WAS NOT TO MY EXPECTATIONS, BUT WHEN I DID ASK THEM TO FIX THESE THINGS, THEY DID IMPROVE THEM. I FELT THAT THEY WERE SIMPLE THINGS THAT I SHOULD NOT HAVE HAD TO TELL THEM (PARTICULARLY WITH THE CARPENTRY WORK, ON THE PORCH AND UNDER THE SINK) IT LOOKED CRUDE AND SLOPPY THE FIRST TIME, BUT WAS SIGNIFICANTLY IMPROVED AFTER I COMMUNICATED TO DON THAT IT WAS NOT SATISFACTORY. 3) I ASKED THEM MULTIPLE TIMES TO TUCKPOINT IN THE CRAWL SPACE OF THE BASEMENT, BUT IT DOES NOT APPEAR THAT IT WAS DONE, AND DON WAS RATHER AMBIGUOUS ABOUT WHETHER THE WORK ORDER INCLUDED THIS OR NOT. I WOULD RECOMMEND THEM FOR MORE SIMPLE TASKS, BUT NOT LARGE JOBS.

THEY WERE VERY KNOWLEDGEABLE AND EFFICIENT. THEY ANSWERED ALL MY QUESTIONS AND RESPONDED IN A TIMELY MANNER. I WOULD DEFINITELY USE THEM AGAIN AND RECOMMEND THEM TO ANYONE.

ANOTHER SUPERB EXPERIENCE WITH DON BRITTON JR., PRESIDENT OF PUNCH OUT PLUS LLC, DON IS ALWAYS AVAILABLE TO THE HOMEOWNER AT CONVENIENT TIMES. HE & HIS CREW CONSCIENTIOUSLY PLAN WITH THE HOMEOWNER, RESPECT THE PROPERTY AND COMPLETE PROJECTS TIMELY AND ON BUDGET. WE'RE ALREADY PLANNING OUR LIST FOR NEW PROJECTS WITH PUNCH OUT PLUS!

AT FIRST THEY DID NOT COME OUT FOR AN ESTIMATE. THEY FAXED A CONTRACT FOR A MINIMUM DUE FOR WORK OF $300. (2 MEN X $45/HOUR EACH). THE WORK TURNED OUT TO BE LESS SO THEY REDUCED THE FINAL BILL TO $200.

EXTREMELY HIGH ESTIMATE, THOUGHT THERE MUST BE A MISTAKE, BUT...

FRIENDLY FOLKS - VERY EASY TO DEAL WITH - JOB WAS PERFORMED QUICKLY - WORK WAS EXCELLENT.

I CALLED PUNCH OUT TO GET A VERBAL QUOTE FOR SOME INTERIOR PAINTING AT MY NEWLY PURCHASED HOUSE. ONE LARGE BEDROOM, HALLWAY, STAIRS AND FOYER QUOTE WAS $800. I AM NOT SURE IF I CAN AFFORD TO HIRE ASSISTANCE FOR THIS RIGHT NOW, BUT IF I DO, I WOULD HIRE PUNCH OUT. DAVINA WAS VERY FRIENDLY AND COURTEOUS ON THE PHONE AND GOT LOTS OF INFO FROM ME SO THAT THEY COULD GIVE THE QUOTE. EXPLAINED EXACTLY WHAT THE QUOTE INCLUDED AND I APPRECIATED HER SENSE OF HUMOR - LAUGHED WITH ME! RETURNED CALLS PROMPTLY AND IS VERY UNDERSTANDING. THANKS!

IT TOOK AWHILE, A COUPLE OF WEEKS, TO COMPLETE ALL OF THE WORK. QUALITY OF WORK WAS EXCELLENT. I PLAN TO HIRE THIS FIRM AGAIN IN THE FUTURE.

THEY WERE VERY GOOD WITH COMMUNICATION, WE WERE ABLE TO WORK TOGETHER ON THE PHONE TO GET TIMES SET UP TO COME OUT AND COMPLETE THE WORK. THEY DID A GOOD JOB, AND STAYED WITHIN THEIR ESTIMATE. I DID NOT GET ANY OTHER ESTIMATES, SO I'M NOT SURE THAT THE PRICE WAS COMPARABLE TO ANYONE ELSE'S.

THE WORK WAS QUALITY AND I WOULD RECOMMEND THEM. ON THE ESTIMATE/CONTRACT IT WAS WRITTEN TO COVER EXPOSED WOOD WITH ALUMINUM SIDING.I POINTED THIS OUT TO DON DURING THE WORK AND HE SAID IT DIDN'T T NEED TO BE COVERED SINCE IT WAS TREATED. I PULLED OUT THE CONTRACT, HE READ IT AND SAID THAT THE DECK COMPANY SHOULD PUT IN FLASHING INSTEAD. I INSISTED ON THE SOMETHING ALUMINUM AS IN THE CONTRACT AND THE WORKMEN ENDED UP PUTTING UP ALUMINUM FLASHING TO COVER THE EXPOSED WOOD. THE DECK COMPANY LATER SAID THIS REPAIR LOOKED EXCELLENT. AS AN ASIDE, SOME OF THE INSULATION WAS MISSING AFTER THE WORK WAS COMPLETED. THIS WASN'T T SPECIFICALLY MENTIONED- I WAS GOING TO ADD INSULATION AFTER THEY LEFT AFTER I DISCOVERED IT COULDN'T T BE USED AGAIN. THE DAY AFTER THE WORK WAS COMPLETED- PUNCH OUT CALLED TO ASK HOW THE REPAIR WAS- I MENTIONED THE INSULATION WAS MISSING AND THEY SENT OVER A WORKER THE SAME DAY TO HANG INSULATION THAT WAS FOUND IN THE ATTIC. GOOD CUSTOMER SERVICE.

I HAVE NO COMPLAINTS, THEY DID A GOOD JOB, THEY WERE JUST A LITTLE EXPENSIVE.

THEY WERE VERY GOOD. I DID NOT COMPARE PRICES WITH OTHER COMPANIES.

THE PERSON WHO GAVE US THE ESTIMATE WAS PROMPT TO SCHEDULE AND PERFORM THE ESTIMATE, AND WAS COURTEOUS AND PROFESSIONAL; BUT WE FELT HIS ESTIMATE, OF THE THREE, WAS HIGH. HIS ESTIMATE WAS $5500 AND WE PAID ANOTHER COMPANY $4688 AND THAT WAS MORE THAN THEY ESTIMATED.

THE PRICE WAS KIND OF HIGH, (WOULD HAVE BEEN HIGHER, BUT THEY GAVE ME A 10% ANGIE'S LIST DISCOUNT.) THEY WERE SO PROFESSIONAL, FROM THEIR OFFICE STAFF TO THE WORKERS. THEY WORKED LONG HOURS WITHOUT EVEN TAKING A BREAK (I KEPT OFFERING THEM COLD WATER AND BATHROOM BREAKS.) THEY DID A BEAUTIFUL JOB, COMPLETING THE WORK IN 2 DAYS, AND CLEANING UP AFTER THEMSELVES. I HIGHLY RECOMMEND THEM, AND I WOULDN'T HESITATE TO USE THEM AGAIN.

NOT A GREAT EXPERIENCE. TOOK OVER A WEEK TO COMPLETE A JOB PROMISED TO TAKE ONLY 2-3 DAYS. PAINT AND CAULKING STAINS ON BRICK IN FRONT OF HOUSE.