uBreakiFix Gahanna

After calling 3 times to find out if they had the screen I needed to repair on my smartphone, and whether I could get it fixed yet today, I was told yes to both. When I arrived, they took my phone, and told me to come back before 7 pm -- it would be done in an hour or more. I left the store and was more than a block down the street when the tech ran up to tell me they had 3 i-pads in front of me and they couldn't repair it today after all . I was not happy, and asked to speak to the manager. He proceeded to tell me some outright lies -- that the repair took up to 2 hours (I have since found out from other repair folks that the time is actually about an hour altogether. When I said I had been promised on the phone, he said that was too bad, but he couldn't promise that it would be done, and he wouldn't stay late to finish is even though that was what I had been promised on the phone. Now I find out that the repair itself takes an hour or less (which the tech I talked to on the phone said initially). He wanted me to take the phone and bring it back another day. When I got home I found another repair shop that had much better reviews on Yelp. Their repairs cost a lot less, and the person on the phone was knowledgable and courteous. I will review them when I have completed the service. In the meantime, as a long-time member of Angie's List (more than 15 years), I wanted to let people know a company to avoid at all costs!