Aero Appliance Svc

WHILE THE SERVICE MAN WAS THERE, I ALSO ASKED HIM TO CHECK MY FRIDGE WHICH HAD MOISTURE FORMING ON THE FRAME. HE FLIPPED THE SWITCH TO 'POWER SAVER' AND CHARGED ME $20 FOR THE ADDITIONAL APPLIANCE (THE FRIDGE). I THINK THIS WAS EXCESSIVE, CONSIDERING I HIRED HIM TO INSPECT THE RANGE, AND WAS PAYING HIM FOR THE VISIT. I DON'T THINK I WOULD USE HIM AGAIN. I WILL LOOK FOR ANOTHER APPLIANCE REPAIR COMPANY.

MIKE CONDO IS NOT OVERFLOWING WITH PERSONALITY, BUT THAT IS NOT WHAT I HIRED HIM FOR. HIS ATTENTION TO DETAIL AND RELENTLESS PURSUIT OF PERFECTION IS WHAT MOVES HIM OUT OF THE REALM OF TECHNICIAN AND INTO THAT OF CRAFTSMAN. HE FOUND IMPOSSIBLE TO FIND PARTS AND FITTED/MOLDED THEM TO PERFECTION. ALL FOR THE AGREED UPON PRICE. I WILL HIRE HIM FOR ANY AND ALL FUTURE APPLIANCE REPAIR PROBLEMS. THANKS MIKE.

MY WASHER WAS NOT WORKING. I APPRECIATED THEIR PROMPTNESS IN COMING OUT TO FIX IT! I WILL DEFINITELY USE THEM AGAIN!

I HAVE USED MIKE LOTS OF TIMES. HE LIVES RIGHT DOWN THE STREET AND THAT MAKES IT VERY HANDY. HE'S ALWAYS ON TIME!

I AM NOT SURE I WOULD HIRE THIS COMPANY AGAIN BECAUSE OF THE COST. THE PRICE WAS FOR THE REPAIR TO THE STOVE BURNER AND FOR CHECKING THE DISHWASHER. THIS COMPANY SEEMED TOO PRICEY FOR WHAT WAS DONE. THEY CHARGED FOR TWO SERVICE CALLS BECAUSE IT WAS TWO DIFFERENT PROBLEMS. TO HAVE HIM FIX THE DISHWASHER IT WOULD HAVE COST AN ADDITIONAL $250.

HE KNOCKED THE HOSE OFF THE STAND PIPE AND ASKED FOR A MOP. WHEN I REALIZED HOW BAD THE WATER WAS I CALLED MY HUSBAND. IT WAS RUNNING THROUGH THE CEILING ONTO ALL MY HUSBAND'S TOOLS. WHEN I CALLED THE COMPANY THEY REFERRED US TO THEIR SERVICE MAN. HE TOLD US TO GET IT FIXED. HE WOULD NOT DO ANYTHING ABOUT THE PROBLEM THAT HE CREATED. HE DID NOT MAKE ANY EFFORT TO FIX OUR PROBLEM. HE MINIMIZED THE PROBLEM AT HAND. WHEN HE TOLD ME THERE WAS WATER HE NEEDED TO CLEAN UP HE DID NOT TELL ME THAT THERE WAS GALLONS AND GALLONS OF WATER. I WAS GOING TO HAND HIM A SMALL TOWEL. HE HAS NOT MADE ANY EFFORT TO RESOLVE THE PROBLEM.

I'VE USED THIS COMPANY AT LEAST FOUR TIMES AND HAVE CONSISTENTLY BEEN IMPRESSED WITH THEIR WORK.

AT FIRST HE SAID NOTHING WAS WRONG BUT WE HAD TO CALL THEM AGAIN TO DO REPAIRS. NOW IT WORKS GREAT.

STAYED HOME ALL DAY AND THEY NEVER SHOWED UP. I LEFT THEM TWO MESSAGES AND I CALLED THE NEXT MORNING. THEY SAID THEY HAD OVERBOOKED AND COULD NOT COME OUT UNTIL THE FOLLOWING TUESDAY.

JIM SPENT A LOT OF TIME WITH US TO EDUCATE US ABOUT THE APPLIANCE. HE DID A REALLY GOOD JOB. WE ENDED UP DECIDING TO PURCHASE A NEW REFRIGERATOR. THE QUALITY FOR HIS SERVICE WAS VERY HIGH.

MIKE GAVE US SOME HELPFUL HINTS ON TAKING CARE OF OUR DRYER, SO THAT THIS SHOULDN'T HAPPEN AGAIN FOR AWHILE. THE ONLY DOWNSIDE WAS THAT HE COULD HAVE CLEANED UP A LITTLE BIT BETTER AFTER HIMSELF.

I THOUGHT IT WAS A LITTLE PRICEY, RELAY SWITCH, VERY PROMPT, THEY WERE HERE EXTREMELY QUICKLY. THE FRIDGE STOPPED WORKING AGAIN AND THEY CAME RIGHT BACK OUT. AFTER FURTHER REVIEW HE EXPLAINED THE COST TO REPAIR THE FRIDGE WOULD BE MORE THAN WHAT THE FRIDGE WAS WORTH. HE REFUNDED ME MY MONEY BACK FOR PARTS AND LABOR AND ONLY CHARGED ME FOR THE DIAGNOSTIC FEE.

WHEN HE GOT HERE, IT WASN'T LEAKING, SO IT WAS BASICALLY A SERVICE CALL.

THE TECHNICIAN, MIKE, WAS EXTREMELY POLITE AND WENT WAY BEYOND THE CALL OF DUTY TO CALL ME FOR SCHEDULING.

INCREDIBLE RESPONSIVENESS - MIKE RETURNED OUR CALL PROMPTLY, KEPT US UPDATED ON HIS ESTIMATED ARRIVAL TIME AT OUR HOME, AND ARRIVED WITHIN JUST A FEW HOURS OF OUR INITIAL CALL. WE HAD WORRIED ABOUT BEING WITHOUT A WASHING MACHINE FOR DAYS! MIKE WAS EASILY ABLE TO TROUBLESHOOT THE PROBLEM, HAD A RARE REPLACEMENT PART ON HIS TRUCK, AND FIXED THE PROBLEM FOR FAR LESS THAN IT WOULD HAVE COST TO REPLACE THE WASHING MACHINE. AN EXCELLENT EXPERIENCE!

JIM CAME TO MY HOME AND HE WAS VERY VERY GOOD AND I TRIED TO HELP HIM IN ANY WAY I COULD BY TELLING HIM MORE ABOUT THE PROBLEM.

THIS WAS AN EMERGENCY AND THE OWNER CAME OUT VERY QUICKLY AND DID THE WORK AS ASKED.

OVERALL GOOD SERVICE THAT WAS EFFICIENT. FOUND THE MATERIALS WE WANTED FOR THE HOSES.

IT WAS NOT SHUTTING OFF. I COULD GET IT TO DUPLICATE.

VERY PROMPT, RETURNED SEVERAL PHONE CALLS WHEN I WAS NOT AVAILABLE, ESTIMATE OF WORK WAS VERY ACCURATE AND WAS ABLE TO OBTAIN PARTS PROMPTLY, FOUND NOT ONLY THE ORIGINAL LEAKAGE PROBLEM BUT A PERSISTENT PROBLEM WITH THE CLEANING AS WELL.

JIM WAS ONE OF THE MOST PLEASANT AND PROFESSIONAL TECHNICIANS WE HAVE ENCOUNTERED. HE SPENT TIME EXPLAINING WHAT HE WAS DOING AND WHY. HE MADE SUGGESTIONS ABOUT PROPERLY MAINTAINING THE APPLIANCES FOR WHICH HE WAS CALLED TO REPAIR. HE FIXED THE PROBLEMS AT HAND QUICKLY. IT WAS A PLEASURE DEALING WITH THIS COMPANY.

PART OF THE PROBLEM THAT WAS DIAGNOSED, THE WORKMAN SUSPECTED WOULD BE COVERED UNDER FACTORY WARRANTY. HE ENCOURAGED ME TO CALL THE FACTORY SERVICE, AND IT WAS COVERED. BUT BECAUSE HE WAS NOT AN AUTHORIZED SERVICE DEALER, HE'S NOT GETTING THE WORK, SO HE IS A REAL HONEST SERVICE PERSON.

CALLED AERO AND LEFT MESSAGE FOR A RETURN CALL. MIKE CALLED BACK FAIRLY QUICKLY AND SET UP APPOINTMENT FOR THAT SAME DAY. HE DETERMINED THAT THE THERMOSTAT WAS BROKEN, SO HE REPLACED IT AND EVERYTHING IS WORKING FINE.

JIM WAS HERE FOR LONG TIME. HE HAD A LOT OF WORK TO DO. I EXPECTED IT TO COST A LOT MORE THAN IT DID. I NEVER HAD ANYONE GO THE EXTRA MILE LIKE THIS COMPANY.

MIKE WAS VERY HONEST ABOUT NOT SPENDING MONEY TO REPAIR A 12 YEAR OLD APPLIANCE.