Aero Appliance Svc

THEY DO TOP NOTCH WORK AND WITH A QUICK RESPONSE.

ON TIME, EFFICIENT, PLEASANT, AND PROFESSIONAL.

ALTHOUGH THE STOVE COULD NOT BE REPAIRED, THE EXPERIENCE WITH AERO WAS A GOOD ONE.

THEY WERE VERY PROFESSIONAL AND THEY KNEW THEIR BUSINESS.

MIKE WAS ON TIME AND VERY POLITE. HE EXPLAINED THE PROBLEM AND GAVE ME AN ESTIMATE BEFORE BEGINNING THE WORK. A PART NEEDED TO BE ORDERED AND HE RETURNED AT THE TIME PROMISED TO COMPLETE THE JOB. I WOULD DEFINITELY USE THIS COMPANY AGAIN.

TECH RESPONDED TO MY CALL AND WAS HERE WITHIN AN HOUR OF INITIAL CALL. INFORMATIVE AND COURTEOUS.

MIKE CALLED BACK WITHIN 15 MINUTES OF MY CONTACT WITH THE ANSWERING SERVICE AND DISCUSSED THE ISSUE. HE CALLED AGAIN IMMEDIATELY BEFORE COMING TO DO THE REPAIR. HE STOPPED BEFORE COMING TO BUY THE PART HE THOUGHT I WOULD NEED, WHICH WAS IN FACT THE RIGHT PART. THE REPAIR WAS COMPLETED QUICKLY AND PROPERLY, AND HE TESTED THE REPAIR THOROUGHLY BEFORE LEAVING. THE PRICE WAS WHAT I HAD EXPECTED.

I WOKE UP ON SATURDAY MORNING TO A FLOOD IN THE KITCHEN. I CALLED SEVERAL OTHER REPAIR COMPANIES, BUT AERO RESPONDED VERY QUICKLY AND HAD THE WORK COMPLETED BEFORE ANY ONE ELSE EVEN CALLED BACK. VERY FRIENDLY, EFFICIENT, AND THEY DID FANTASTIC WORK AT A GREAT PRICE.

I FELT THE WORKMAN WAS VERY HONEST. MY WASHING MACHINE WAS OLD SO I THOUGHT MAYBE I SHOULD REPLACE IT INSTEAD OF REPAIRING IT. HE ASSURED ME THAT IT WAS IN VERY GOOD SHAPE EXCEPT FOR THE MOTOR. IT IS A TOP OF THE LINE MACHINE AND I COULDN'T REPLACE IT FOR 3X WHAT THE REPAIR WOULD COST. HE ASSURED ME THE MACHINE, (POST REPAIR), WOULD BE GOOD FOR ANOTHER 10-15 YEARS.

WHEN I CALLED HE INFORMED ME OF A SERVICE CALL. THE REPAIRMAN WAS NOT ABLE TO REPAIR THE OVEN. THE REPAIRMAN SAID THAT SEARS WOULD NOT PROVIDE INFORMATION REGARDING OUR KENMORE OVEN FOR APPLIANCE REPAIR. THE REPAIRMAN THEN ASKED WHEN WE FOUND OUT WHAT PART IT WAS TO PLEASE CALL HIM SO HE WOULD KNOW FOR THE FUTURE. HE STILL CHARGED THE SERVICE CALL AND MY HUSBAND WENT ON LINE AND ORDERED THE PART FOR $12 AND HE IS GOING TO FIX IT.

I REALLY FEEL THAT THEY PREVENTED A POSSIBLE FIRE. HE WAS VERY POLITE AND KIND. HE DID HIS WORK QUICKLY AND LEFT. THEY WERE OUT HERE WITHIN ABOUT AN HOUR OF MY CALL.

HE WAS A VERY NICE GUY AND WHEN HE GOT HERE THERE WAS A POWER OUTAGE AND HE HAD TO WORK IN THE DARK. OUR POWER WAS STILL OUT WHEN HE FINISHED. HE DID HOWEVER ASSURE ME HE WOULD RETURN IF IT WASN'T FIXED. IT WORKED FINE.

MIKE WAS PROMPT IN ARRIVING AT THE HOME, AND TROUBLESHOOTING THE PROBLEM. HAD TO WAIT A FEW DAYS FOR THE TIMER. THIS WAS DUE TO THE WASHER BEING A MAYTAG AND THEY AREN`T SUPPOSED TO BREAK DOWN.

MIKE WAS FRIENDLY AND DID A GOOD JOB.

I WAS ASTONISHED. I CALLED THEM YESTERDAY AND THEY SAID THEY COULD BE HERE TODAY. THEY DID THE WORK VERY QUICKLY AND PROFESSIONALLY.

THE REPAIRMAN WAS ON TIME AND POLITE. THE PRICE WAS COMPETITIVE AND THE WORK WAS PROFESSIONALLY DONE. EVERYTHING WAS LEFT IN ORDER AND CLEANUP WAS VERY MUCH APPRECIATED. HE HAD THE PRESENCE OF MIND TO ATTACH THE COMPANY'S PHONE NUMBER TO THE APPLIANCE FOR FUTURE REFERENCE. NOT ONLY DO I INTEND TO CALL AERO FOR ANY FUTURE REPAIR NEEDS, I GAVE THEIR PHONE NUMBER TO A BUSINESS ASSOCIATE THE FOLLOWING DAY.

PERFORMED WORK SAME DAY. ARRIVED ON TIME. VERY PROFESSIONAL.

THE TECHNICIAN THAT CAME OUT WAS ABLE TO DIAGNOSE AND FIX THE DIFFICULT PROBLEM WITH OUR MICROWAVE. THEY HAD TO REPLACE A PART THAT HE DIDN'T HAVE WITH HIM, AND THEY DIDN'T CHARGE US FOR THE SECOND TRIP. THEY DON'T CHARGE BY THE HOUR, IT WAS A FLAT RATE WHICH SAVED ME BECAUSE IT TOOK A LONG TIME TO DIAGNOSE THE PROBLEM.

WE WERE SURPRISED THAT THEY COULD GET OUT THE SAME DAY WE CALLED. THEY ARE VERY PROMPT.

THEY ARRIVED WHEN THEY SAID THEY WOULD, FOUND OUT THE PROBLEM, GAVE US THE ESTIMATE, AND FINISHED THE WORK WITHIN AN HOUR OR SO.

I HAD TO TAKE THE DAY OFF FOR HIM TO COME OUT. I FELT HE WAS NOT VERY FLEXIBLE WITH THE TIME OF COMING. HE THOUGHT HE COULD REPAIR THE STOVE AND I PUT A DEPOSIT ON THE THERMOSTAT. THE SAME DAY HE CALLED HE TO LET ME KNOW THAT THE PART COULD NOT BE ORDERED. I WAS REFUNDED FOR THE COST OF THE PART AND ONLY PAID FOR THE SERVICE CALL. WHILE THE TECH WAS HERE I LEFT THE ROOM TO GET MY CHECK BOOK AND I THOUGHT I HEARD MY REFRIGERATOR OPEN. I WENT AND CHECKED AFTER HE LEFT AND I FOUND HE HAD PUT A STICKER ON THE INSIDE DOOR WITH THE COMPANIES NAME AND NUMBER. IT TOOK ME FOREVER TO REMOVE THAT STICKER AND I THOUGHT THAT WAS VERY INCONSIDERATE OF HIM.

I REALIZED THAT MY DRYER WAS NOT HEATING AT 11:30 ON A SATURDAY. I CALLED AERO AND A REPAIR PERSON WAS AT OUR HOUSE BY 12:00!! MY DRYER WAS UP AND RUNNING BY 1:00. THE REPAIR PERSON WAS VERY HELPFUL AND KNOWLEDGEABLE ABOUT THE REASON FOR THE PROBLEM AND THE TASKS BEING PERFORMED.

I WAS WILLING TO WAIT A COUPLE OF DAYS FOR SERVICE, IF NECESSARY, EVEN THOUGH I DO SEVERAL LOADS OF LAUNDRY DAILY BECAUSE I AM A LICENSED MASSAGE THERAPIST. HOWEVER, MIKE CALLED & SAID HE WAS FINISHED FOR THE DAY AND COULD COME RIGHT AWAY. (I HAD SPENT FOUR HOURS ALREADY THAT DAY, WAITING FOR ANOTHER SERVICE REPAIR COMPANY WHICH NEVER SHOWED UP OR CALLED.) HE WAS FINISHED, AFTER REPLACING THE LEAKY PUMP, IN ABOUT A HALF HOUR!

IT WAS EXCELLENT. I HAD NO PROBLEM AT ALL!

I PUT MY FAITH IN THE CREDIBILITY OF AN ANGIE'S LIST SUPER SERVICE AWARD WINNER ONLY TO LOSE TWO DAYS THAT MY OVEN WAS NOT FIXED.