Aero Appliance Svc

I SOLICITED HIS ADVICE FOR FREEZERS. HE WAS COURTEOUS AND FREELY OFFERED INFORMATION.

I WAS IMPRESSED WITH THIS COMPANY AND WON'T HESITATE TO CALL UPON THEM AGAIN. MY INITIAL CALL WAS RETURNED IN 10 MINUTES, AND SERVICE WAS SCHEDULED FOR THE FOLLOWING DAY. MY DRYER HAD A SQUEAK NOISE AND, AT TIMES, SEEMED TO SMELL HOTTER THAN IT SHOULD. SERVICE TECHNICIAN, JIM, CALLED PRIOR TO HIS VISIT AND ARRIVED ON TIME. HE DISMANTLED THE DRYER; CHECKED ALL PARTS AND THOROUGHLY EXPLAINED HIS FINDINGS IN A FRIENDLY AND EDUCATIONAL WAY. ALTHOUGH JIM DIDN'T FIND ANY PROBLEMS WITH THE UNIT, HE MADE A COUPLE MINOR ADJUSTMENTS AND I'VE HAD NO PROBLEMS WITH THE DRYER SINCE. I GLADLY PAID THE EXPECTED SERVICE CHARGE OF $39.95 + TAX.

THE REPAIR PERSON WAS VERY PROFESSIONAL, PERSONABLE, CONSCIENTIOUS, AND CLEANED-UP AFTERWARD.

EXCELLENT, PROMPT SERVICE. POLITE, PROFESSIONAL TECHNICIAN.

IT STOPPED MAKING ICE AGAIN ABOUT A WEEK AGO AFTER THEY HAD REPAIRED IT ABOUT 3 OR 4 MONTHS AGO. THEY SENT A MAN OUT TO LOOK AT IT. HE WORKED WITH IT AND HE WASN'T SURE IF HE FIXED THE PROBLEM BUT SO FAR IT IS WORKING. HE DIDN'T CHARGE ANYTHING FOR THE SECOND VISIT.

VERY POSITIVE. THE REFRIGERATOR STOPPED WORKING ON A SATURDAY. WE CALLED AND LEFT A MESSAGE IN THE MORNING. MR. CONDO CALLED BACK WITHIN HALF AN HOUR. HE SAID HE WOULD BE AT OUR HOUSE BY A CERTAIN TIME. HE CALLED TO SAY HE WAS RUNNING LATE ON A CURRENT JOB. HE STILL APPEARED IN A VERY SHORT PERIOD OF TIME. HE WAS COURTEOUS AND FOUND THE PROBLEM IN A FEW MINUTES. SENIOR DISCOUNT OF $10%.

EVEN THOUGH YOU HAD TO CALL INTO AN ANSWERING SERVICE, THE SERVICE MAN CALLED US BACK ALMOST IMMEDIATELY. IT WAS 4:30 IN THE AFTERNOON AND WE WERE SURPRISED TO GET A CALL BACK SINCE IT WAS SO LATE IN THE DAY. THE SERVICE MAN APOLOGIZED THAT HE WOULDN'T BE ABLE TO MAKE IT OUT THAT SAME DAY BUT SCHEDULED AN APPOINTMENT FOR THE NEXT MORNING. HE OFFERED TO CALL US 10 MINUTES PRIOR TO THE APPOINTMENT SO WE DIDN'T HAVE TO WAIT AROUND. HE ARRIVED RIGHT ON TIME AND PROVIDED A WRITTEN ESTIMATE AND CALLED TO MAKE SURE THE PART NEEDED FOR THE REPAIR WAS AVAILABLE - ALL FOR $39.95 AS ADVERTISED. THE PART TOOK ONLY A FEW DAYS TO ARRIVE AND WAS IMMEDIATELY INSTALLED. THE OVERALL EXPERIENCE WAS PLEASANT AND ALL PRICING WAS AS ADVERTISED. WE WILL DEFINITELY UTILIZE THIS COMPANY AGAIN SHOULD THE NEED ARISE.

HE WAS ON TIME, POLITE, AND REASONABLY PRICED.

REMOVAL OF PART WAS DONE AS SCHEDULED. REPLACEMENT ALSO DONE AS SCHEDULED. ESTIMATE ACCURATE.

HIS WORK WAS FINE. BUT THE BILLING RAISED QUESTIONS. I WAS TOLD THAT IT WOULD COST $39.95 FOR THE VISIT. I ASSUMED IT WOULD BE PART OF THE LABOR COSTS. IT WAS NOT. I ASKED FOR ANGIE LIST DISCOUNT-NONE GIVEN. DID GIVE SENIOR ADULT DISCOUNT-TOOK OFF THE PART NOT THE ENTIRE BILL. WAS VERY SURLEY WHEN I ASKED ABOUT THE BILL. WAS NOT TOLD HOW MUCH PER HOUR COST WAS OR ANYTHING. BECAUSE OF PERSONALITY--NOT RECOMMEND HIM.

JIM WAS THE TECH, AND I HAVE ONE WORD FANTASTIC. I AM A SERVICE PROVIDER MYSELF (DRAIN BRAINS), SO I FEEL I AM IN A REAL GOOD POSITION TO EVALUATE THE GOOD, BAD AND UGLY. HONESTY IS AN UNDERSTATEMENT HERE. POLITENESS, NEATNESS, COURTESY - THAT DOESN'T BEGIN TO TELL IT ALL. THIS IS A FIRST CLASS COMPANY ALL THE WAY. AND - YOU CAN SEE JIM LOVES HIS JOB AND IT SHOWS BY HOW GOOD HE IS AT IT. THEY WERE ON THE JOB THE SAME DAY I CALLED. DO YOU REALIZE HOW WONDERFUL AND EASY LIFE WOULD BE IF ALL PROVIDERS WERE LIKE THIS ONE? I REALLY HAVE A HARD TIME BELIEVING SERVICE CAN GET ANY BETTER. WISH YOU GUYS MUCH SUCCESS. CUSTOMERS - USE THESE GUYS WITHOUT ANY HESITATION, AND ASK FOR JIM.

WORKED WITH TWICE IN THE PAST 7 YRS AND PLEASED EVERY TIME.

INSTEAD OF RECOMMENDING I BUY A NEW MACHINE, HE FIXED THE OLD. SHOULD BE GOOD FOR MANY MORE YEARS OF SERVICE.

MIKE WAS PROMPT, COURTEOUS AND REASONABLY PRICED. I HAVE HAD THIS COMPANY BEFORE AND WOULD DEFINITELY CALL THEM AGAIN IF THE NEED SHOULD ARISE.

HIS ESTIMATE FEE WAS $20 CHEAPER THAN ANOTHER CONTRACTOR. HE WAS ABLE TO COME OUT THE SAME DAY, ABOUT AN HOUR AND A HALF AFTER CALLING. HE HAD THE PART ON THE TRUCK THAT HE NEEDED FOR MY OLDER STOVE. THE TECHNICIAN, WHOSE NAME WAS MIKE, CLEANED UP THE AREA WELL. HE WAS COURTEOUS AND I WOULD RECOMMEND HIM HIGHLY.

THEY DON'T HAVE A MINIMUM RATE TO CHARGE BEYOND THE TRIP CHARGE. I THINK THAT IS VERY FAIR.

WAS ON TIME, POLITE AND WON MY TRUST THAT HE HAD TRIED EVERYTHING. HE TOLD ME BEFORE HE STARTED WORK THAT HE WOULD CHARGE FOR ONE SERVICE CALL EVEN IF HE HAD TO RETURN. THAT CHARGE WAS LESS THAN I EXPECTED, AND HE RETURNED 3 TIMES TO TRY TO FIX IT. THOSE 4 VISITS DID NOT COST MORE THAN THAT 1 SERVICE CALL. HE IS A VALUABLE SERVICEMAN TO KNOW.

I CALLED ON A SATURDAY MORNING, LEAVING A MESSAGE WITH THE ANSWERING SERVICE. I RECEIVED A CALL BACK WITHIN 15 MINUTES TO SET UP AN APPT. I WAS TOLD THAT THE REPAIRMAN WOULD ARRIVE BEFORE 3PM. HE CALLED AND ARRIVED BY 11AM. VERY COURTEOUS AND PROFESSIONAL. SHARED SOME REPAIR INFORMATION WITH US TO HELP US CHOOSE A NEW REFRIGERATOR.

THEY CAME OUT THE SAME DAY I CALLED AND REALIZED THAT IT NEEDED A PART THAT THEY DIDN'T HAVE. BECAUSE THE REPAIRMAN KNEW THAT I WOULD BE LEAVING TOWN, HE CALLED AS SOON AS HE HAD THE PART, WHICH WAS A DAY BEFORE WE THOUGHT IT WOULD BE IN, AND CAME AND FIXED THE MACHINE THAT DAY. WHILE HE WAS THERE HE DID SOME ROUTINE MAINTENANCE AND DID NOT CHARGE LABOR - ONLY FOR THE BELT.

VERY PLEASED WITH THE SERVICE, PHONE CALLS WHEN RUNNING LATE, AND PROFESSIONALISM. WOULD USE AGAIN.

THE SERVICEMAN CAME WITHIN TWO HOURS OF MY CALL. TWO OTHER COMPANIES THAT I CALLED COULDN'T COME FOR 3 DAYS. HE WAS VERY THOROUGH. HE FIXED A BAD LEAK AND MADE SEVERAL OTHER ADJUSTMENTS TO THE REFRIGERATOR. THE SERVICEMAN WAS VERY FRIENDLY AND MADE SURE THAT I UNDERSTOOD WHAT WAS GOING ON.

AERO DIAGNOSED THE PROBLEM AND ALSO CHECKED ON OTHER PARTS OF THE WASHER TO ENSURE EVERYTHING ELSE WAS IN PROPER WORKING ORDER. HE THEN TOLD ME WHAT PART I NEEDED TO REPLACE AND THAT I WOULD SAVE $50 BY ORDERING THE PART THROUGH SEARS AND INSTALLING IT MYSELF. SINCE IT WAS AN EASY FIX I DID. I APPRECIATE THEM SAVING ME MONEY INSTEAD OF OVERCHARGING FOR A SIMPLE FIX.

EVEN THOUGH THEY HAVE AN ANSWERING SERVICE THE MESSAGE WAS RELAYED IMMEDIATELY AND SOMEONE WAS ABLE COME OUT WITHIN A COUPLE OF HOURS. THE TECHNICIAN WAS VERY KNOWLEDGEABLE, FRIENDLY AND PROFESSIONAL. HE GAVE US ADDITIONAL ADVISE ON HOW TO VENT THE DRYER IN MY NEW HOME.

SOME OF THINGS WERE FIXED FINE AND OTHERS WERE NOT. HE WORKED FOR QUITE A WHILE ON THE STOVE AND FINALLY SAID HE COULDN'T FIX IT. I WISHED HE COULD HAVE TOLD US SOONER SO THAT WE WOULDN'T HAVE SPENT SO MUCH MONEY ON THAT ITEM.

AS I STATED. JIM WAS WONDERFUL. AERO RESPONDED QUICKLY TO MY CALL AND JIM CAME ON TIME. HE WAS SO KNOWLEDGEABLE, PLEASANT AND ACCOMMODATING. I STRONGLY RECOMMEND THIS COMPANY.