Buckeye Stoves

They came a day early, which was fine. The employees were not wearing face coverings, but I did not challenge it. They cleaned 4 fireplaces in my home, which took about 15 minutes each. I asked them to look at some outside fire pits, which they did, and I asked them about the possibility of adding a gas heater to my solarium. The employees were excellent, but asked for $540.00 in charges. This was extreme, in my opinion, since they only spent 1 1/2 hours total. I called the company the next day and was given the run around. They eventually referred me to the owner, who never called back. I expected a reduced charge, since I only paid around $200.00 the last time of service. They could not explain their charge plan satisfactorily. I feel that they were price gouging, since their is little competition in their field. I will not be using their services in the future.

Excellent, superb! They are the best!

We visited their showroom to discuss the problems we were having with our old gas log fireplace. We explained the cold air back drafts we had when the fireplace was off. We also discussed the high price of propane and how expensive it was to heat the entire house. After describing our home, the size, and our temperature preferences, they recommended a Harman Accentra pellet stove insert to replace the gas log; it could easily heat our entire home. We scheduled a visit by their installers to look over the existing fireplace and tell me what needed to be done before the pellet insert could be installed. I volunteered to remove the gas line, install a dedicated 110V circuit for the new stove, and shrink the opening of the fireplace to accommodate the new insert. While they were there, my wife asked about upgrading to a brown porcelain exterior and installing fake logs to give it a wood-burning look. To my surprise, they recommended against both upgrades (porcelain chips easily and the fake logs make it harder to clean the insert). It's not often that given a chance, someone doesn't try to upsell to make a few dollars. I was impressed with their integrity and honesty. On the day of the installation they laid down drop cloths from the front door to the fireplace. They were very courteous with both of us, explaining what they were doing and how the venting would work. They were very neat and clean with the installation; it was completed in under 4 hours. They showed up when they said they would and actually took less time to install it then they thought it would take. When the installation was complete, they showed us how to light it and demonstrated how we needed to clean it on a weekly basis. When they left, our home was as clean as when they arrived. My wife and I were very impressed with the professionalism of the installers as well as the sales staff. This was a pleasant experience from beginning to end. I highly recommend Buckeye Stoves to anyone in the central Ohio area who needs a wood/pellet stove or fireplace insert.