Precision Door Service

We contacted Precision Door Service for a garage door tune-up. At first the company was very responsive and sent a technician the next day. After inspection, the technician gave several maintenance options ranging from expensive to more expensive and "offered" (pressured) to do the work right on the spot. We chose the cheapest option ($868.95) which included replacing two extension springs, a safety cable, and a couple of pulleys and rollers. We have since learned that this cost is 2-4 times more than what we should have paid. We contacted the technician about the extreme price difference and did not receive a response. Don't be dumb like us. Always get a second quote and sleep on it!

I called them on Monday morning and they had someone out the next day to look over the garage and provide a quote. Once accepted they scheduled the repair/replacement for Thursday morning. The installer arrived on time and began work right away. The work was completed in 4 hours and everything cleaned up.

Instead of rebalancing door or repairing it they replaced parts. They do a 25 point assessment but only give your report after service is complete. They put you in a tough spot with large estimates or no work but a $80 service call. Based on this approach, I would not recommend.

Did a great job with communication, timeliness and work. Even came promptly to deal with a bent frame that was causing garage door to have trouble closing.

Very Well! They were on time and very professional.

Great. Adam was professional, prompt and very helpful.

It went great. Very pleased with work done.

It went very, very well. Punctual, professional, and friendly service. Old springs but still replaced for only the cost of a service call.

It was great from the estimate thru the install. Kevin O'Hara was the technician that did both. He was on time for both and very professional. They were not the cheapest estimate I received but they had a No high pressure sale, which I really liked and with one of the other companies that gave me an estimate that is what they did. Kevin let his knowledge and professionalism do the convincing for him. Which I really appreciated. He made sure everything was cleaned up afterwards and he took all the old stuff with him which was another big plus. I even forgot about getting a sliding lock on the door when he installed and when I called the company about it, he came right back out. I would recommend him to anyone that needs a garage door replacement.

I had to call to get update on ETA when they didn't arrive within the 2 hour window I was told earlier that morning. They got the installation & clean up done in 3 hours. Door looks great

They came in and fixed what needed to be fixed. They're always very responsive when we call for an issue with our garage door.

John and Kevin were on time, fast and well priced. They were actually done faster than I thought and the door is a much higher quality than my old one. Quiet too. Thanks John and Kevin

Flawless. My parents have used Precision Door and have always spoken very highly of them. Late Friday night our garage door would not remain closed and the opener started smoking. We got it closed and disconnected it. I called Precision on Saturday morning around 9 am. Originally they said they could get out between noon-2 (which I was thrilled since it was a Saturday & very short notice on our part) but would call when they were on the way. Shortly after talking to them, they called back and said one of their technicians had finished up a job and could be here within the hour if that worked for us. John arrived and was able to replace our garage door opener. He also offered to install a key pad which we were happy about. He explained how everything worked and was extremely knowledgeable. In addition to the great install, I doubt you could find a nicer guy. I would absolutely hire Precision Door again and have already recommended them to a neighbor. Thank you John & Precision Door!

The quality of the product was excellent and the initial response was exceptionally prompt. I never felt pressured and questions were answered. I didn't get an invoice until I insisted on one before payment. They insisted on payment immediately upon finishing the job. I requested that the door be installed when I was home and we agreed on a time however they came early and completed the job before I could get home. The biggest problem was afterwards when I had a simple question and nobody would return my calls even after five attempts. The technician had given me his card however he never answered the phone and his voice mail was full so the card was useless. Afterwards I found that the door could not be secured with the latch because it was aligned incorrectly.

Nine year old spring failed, no cost for the spring, just the service call. Austin was on time, quick, and a true pro! With lifetime guarantee, quality products, and fair pricing, you can't go wrong with Precision.

They installed a garage door for us in 2013. We have had no problems. It is very solid. They also offer a decent lifetime warranty in case anything does go wrong. I would highly recommend them!

After he left, I was unable to program my car to operate the new opener. I finally learned that the newer technology wasn't compatible with my car without another device that plugs into an outlet to translate the signal. I called the company again and the owner called back within minutes. He personally brought the gadget and now everything works great. Sometimes you don't really know how good a company's service is unless there is a hiccup. I would highly recommend this company. I found them initially when I needed service on a weekend and they advertised 24 hour service calls at no extra charge.

Seemed to go fine until the end, we purchased a new door opener and new door. The button inside the garage to open and shut the door never worked correctly. After several tries it still does not work correctly. We mounted one of the car openers inside so we could make the door work. As for hiring them again we would if a spring breaks as they are warranted.

Excellent. Spring was replaced under lifetime warranty

The (Precision Door Service) technicians did an excellent job in both situations. I recommend their product and services in every way.

They were great to work with. They were on time, explained what they were doing each step of the way, and provided tips on how to keep the garage in top shape. I really enjoyed the owner and his crew and would use them again anytime.

I quickly discovered that most garage door repair businesses close at 5PM and those I initially called were estimating that the earliest they could repair the door would be Friday - 2 days later. That meant I would have to try to rearrange my schedule for both days as I would be without use of my car. Precision's website stated that they provide 4 hour emergency service if contacted before 6PM. I was initially hesitant to call them as they were substantially further away than those I had already tried. I got voice mail and did not leave a message as I had already left messages at two other businesses. Despite not leaving a message, I received a call back a few minutes later. I explained my problem and was told that it would be a couple of hours but they could come. (FWIW, I never did get call backs from the businesses where I did leave a message.) John arrived in well under two hours, was friendly and courteous, explained what had happened to cause the problem, what to do to prevent future problems, and repaired the door. Considering that this was emergency evening service I felt the charge to be very reasonable. I would certainly use Precision again.

Disappointed I did not save a dime on my service using Angie's List. In fact, overcharged for tune up and trip charge $148. I haven't had a garage door issue in years. Thought it might be serious. My advice, research providers and find a reasonable tune up. That may be all you need. I was told I needed a new motor, but after a male friend of mine went to discuss the garage door with the service tech, the door seemed to work well enough. I will probably replace it in the future but not today. Frustrated with the experience. To add insuilt to injury, when i called I did not receive same day service. Wish someone had explained how much the tune up and trip charge would cost. I would have selected another provider. I hope this review will save someone money in the future.

When I called earlier this week I was told a service person could come to my house between 11am to 1pm Friday July 24th. About 12:50pm on Friday the 24th I called the company and ask for an ETA on the service person arriving at my house. At that point I was told they were running behind schedule and now my new time was 2pm to 4pm. They also verified my cell phone number so they could call to let me know when they were coming. Well I never received a call and no one showed up. I will be contacting a different provider.

Installer was a little rude and gruff with my wife. Also refused to accept the two coupons which clearly said on them he should have. The office graciously handled my concerns quickly and apologized for the installers disposition and took off the other coupon. So they were very responsive and understanding just need to work somewhat on the bedside manner of their installers.