Autobahn Garage LLC

I had my 2009 Audi A6 taken to them at the end of January, 2019. The engine needed to be rebuilt. A tech (Michael) with Autobahn had agreed to complete the job for $6,802. He needed an initial deposit which I paid on February 14, 2019. Ultimately I paid the following 2/14 $3100 3/14 $1200 3/22 $1000 3/26 $1000 4/8 $500 4/9 $700 Total: $7,500 I finally received a call from Michael on 4/1 stating that the engine was beyond repair and needed replacing. He assured me that the shop could locate a used engine, he would update the timing components, and that the cost would be comparable. He stated while I would spend more on parts it would save drastically on labor and the quote would not change. The next day I received a quote for nearly $10,000. I quickly voiced my concern and stated that I could not budget or justify spending $10K on the vehicle and that if that were the case I needed the shop to stop all activities, return funds, and return the vehicle. They prepared a new quote which was $8728 which again I rejected. They then prepared a final one of $7745.09 which I agreed to. Weeks later, it was still not done. In May they apologized that the job was still not completed and wrote off the last $245.09 and said it would be done soon. June 7, 2019 I was informed they could not find an engine unless they ordered directly from Audi and that I could have the vehicle, the bad engine, and that they would be keeping 1/2 of the funds. He told me that he understood that 'I was emotional,' to which I informed him that this was not about emotion but was a business matter. After urging him to reconsider my offer he refused again and said he would keep half of the funds. I cannot stress caution enough when dealing with this business. There is a lack of ethics and professionalism strongly evident. Find another shop.

unknown

I will use him for any future repairs I cannot do myself.

Test drove and found very bad transmission. Gave me choice of rebuild or a good used one. I chose the used and could not be happier. Everyone at this facility is very professional. Tab Hunter is the owner, honest and knowledgeable. They are listed as European Auto Service but they are excellent with domestic cars also.