All Star Plumbing Heating & Air...

Description of Work: Fixed hot water heater.

Description of Work: Sewage was backing up into our house, they came after hours and had it fixed in no time at all!

Description of Work: Removed toilet, assessed flow issues, augured plumbing, replaced seal, reset toilet and cleaned up.

Description of Work: I WOULD NOT RECOMMEND THESE GUYS TO ANYBODY !!!!!!!!!!Lower Faucet in the Bathtub needed replaced,from faucet back to shower diverter valve,approximately 18 to 20 inches of plastic pipe ,a 90 degree elbow,and fitting going into brass shower diverter valve (right behind the ho t and cold knobs). plastic fitting going into diverter valve was broken off flush,they did not have a clue how to get this out. charging by the hour they continued to work on this with a torch ,screwdriver and other misc. tools ,only making it worse than it was in the first place ,calling a person on their cell phone asking them what they would do in this situation and amongest other things to talk about. Not making one phone call but several calls. They did'nt even have a lighter to light their torch,I had to loan them one. They also had to borrow a driver bit for their battery drill,so I loaned them that too. KEEP IN MIND THIS IS SUPPOSED TO BE A MASTER PLUMBER. THEY LEFT MY HOUSE ,STILL CHARGING BY THE HOUR , ON MY BILL * IN SEACH OF A EASY OUT TOOL TO GET THE FITTING OUT BECAUSE THEY DID'NT HAVE IT ON THE TRUCK. GONE FOR AN HOUR,STILL DID'NT HAVE TOOL/THEN LEFT AGAIN FOR SOMETHING ELSE. Then came back , this was over 3 hours into it now, and still racking up the hours on the clock. Finally I told them would'nt it be easier and cheaper if u just put in a new water diverter valve in? At that point they agreed. You are racking up the hours of labor and doing nothing. So they left again to get valve. So they put valve in ,glued the pipes together. Then realized the valve they just installed,needed extensions on the hot /cold knobs....... so they had to cut all the pipes going to valve again and remove new valve to take with them to get extensions for it. I AM NOT A PLUMBER BUT EVEN I KNOW THAT YOU DRY PLUMB SOMETHING BEFORE YOU DO THE FINAL GLUEING TOGETHER. so they left again and hour later was installed and working. CHARGED ME OVER $500 ON THE SPOT. When I CALLED THE place the next day and asked to talk to the owner or manager,they connected me to some guy who listened to my complaints,and said they would not cash the check,until he talked to owner and would call me back. HE NEVER CALLED BACK AND A WEEK LATER CASHED THE CHECK HE SAID HE WAS NOT GOING TO CASH UNTIL HE RESOLVES ISSUE AND CALLS ME BACK. so when I see the check cleared I called again,talked to secretary,asked if anybody was there I could talk to.after I told her who I was and she said no body here to talk to. I then told her to have the owner call me. And she called me back then/secretary called me back....Do'nt you think the manager or owner should have called me back??????Professionalism????...they thought I would forget about it probably. POOR MANAGEMENT. I got nowhere with these guys. We were going on a planned vacation and was'nt going to be around for a while and I DID'NT HAVE TIME TO PLAY PHONE TAG WITH THESE GUYS.Finally they offered me $105. compensation refund for the time they spent running around looking for tools and parts. ### I WOULD NOT RECOMMEND THESE GUYS TO ANYBODY FOR ANYTHING !!!!!!!!!!!!!!!!!!!!!