PINETREE LANDSCAPING & SNOWPLOWING

So far they have come three and a half times. My husband went out to snow blow the driveway and they showed up right after he finished. Yesterday was out first big snowfall and they had been out until 3 o'clock in the morning and their equipment had broke down and they said it would be 2 or 3 hours. They called at 8:30 to say they were going to be there to do our driveway, so we had to scramble to get our cars moved, but overall they've done a good job.

The provider was very responsive to phone and text, which was a plus. Additionally, the services were rendered. However, they were not rendered in a timely manner. This provider has outgrown his operations and needs to employ more trucks. The whole reason we contracted with this provider was to avoid having to shovel while having two young children. We ended up having to shovel each and every snow until we finally terminated the contract. When we terminated the contract, I pointed out that it stated in the contract that removals would happen by 7 am and/or 5 pm, and the provider was defensive. He stated that 2 inches had not accumulated until 5 am (which may have been true near him, but at 6 am, we had nearly 4 inches of snow on our driveway), and therefore removal by 7 am was not possible. A good business that cares about its customers also cares about the SPIRIT of the contract and not just the letter of the contract. That business would understand that clients need to get to work, and maybe would start the route at 4 am even if there's only 1.5 inches. I want a business that cares about providing a service that meets its customers needs. It was VERY clear on this day that the snow fall was going to exceed 2 inches, and I am very disappointed with the poor service I received. To end, I will admit that I was not the easiest person to work with. I got stressed out when I kept having to shovel, and I could have been more diplomatic. It's possible that my demeanor affected this businessman's desire to provide good service to me.

They haven’t come out and done anything yet because it hasn’t snowed. The only thing I’ve done is to look over different things. The only thing we did was to send them money and got a contract with them. I only dealt with them over the phone for the information. The cost of service will be from November to March. The main reason why I chose them is that they were a referral from my neighbour. She just signed up the form and at the same time, I signed up the form too. It is more convenient for him to go and do her driveway then my driveway. They are local. They are only few streets away from me. That’s going to be very convenient. They haven’t performed the service yet. I just send the money and I haven’t heard from them. I haven’t called them back. They just said they needed the money by December 1st. They just send the contract a couple of days before Thanksgiving so we hurried up and send the contract back in. I guess their price is the same as everybody else. They sent out the contract right away. I have to see how punctual they are and how good they’d do their job.

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Would refer

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We've used them for several years now. They do our grass cutting, edging, and other minor tasks throughout the season. We are very pleased with them. They do a good job. They are really good at communicating and are very knowledgeable. We'll continue to use them in the future.

Patrick was amazing. There was a lot of work that needed to be as far as removal of all old plants and flowers. We also had old railroad ties he replaced with all new pavers. When He showed up for an estimate we really didn't have an idea of what we wanted. He took some pictures and we left our yard in his hands. I have to say he definailty exceeded

It just kept dragging on. We had an issue about me receiving his quote. Once I finally received the quote I placed a deposit on May 5th and he scheduled the work : adding top soil to the front and back lawn, reseeding, creating a tree ring and relaying several patio pavers. I had the materials for the tree ring delivered on the 15th and he was supposed to come that Saturday, the 18th to put it together. I get a call that morning saying he would be late. He came and did the job, but couldn't finish it because he had to cut some stones on the tree ring so it fit together. He said he needed a stone cutting device and won't be able to do it until the following Saturday. He emailed me the night before, on the 24th, and told me Memorial Day is his biggest weekend of the year and he would get in touch with me on the following Tuesday, after Memorial Day. As of 5pm Tuesday he has not gotten back to me. I'm having a hard time getting him to commit to a time and then hold that time. I have lost confidence in this service provider, I feel as though he keeps putting my job on the back burner. I want this project completed as soon as possible.

My communications with Patrick overall were pretty good although our first couple of encounters were a little rocky. Patrick did respond to our complaints and addressed them to my satisfaction. After the first major snowfall we had they were unable to come out quickly and we had to wait over a day. When they did make it out, it was sloppily done and snow piled up on the sidewalks which obviously was not acceptable. They did listen when I complained and on future visits they made sure not to pile it on the sidewalk anymore. Including shoveling our walk from the driveway to front door was a nice touch overall. I would also like to point out our driveway slopes and has retaining walls on the bottom, so not the easiest job out there. Because of this Pinetree had to back plow which was explained and I appreciated that. I gave them an average rating because they did the job and fulfilled the contract but it was always late in the evening and I would not be confident if we had a major snowfall that the driveway would be cleared by the time I got home fom work (between 5 and 6 pm). We were also told that their business clients came first, and while that makes sense it's hard to feel like a valued client when you know you are a low priority, Maybe they are just a smaller plowing company doing the best with what tbey have. Next year I plan on getting quotes from a few other companies, perhaps some that only focus on residential customers.

Called at 12:15 PM and given $40 estimate over the phone. Arrived within 15 minutes. Plowed everything consistently. Hand-shoveled what couldn't be gotten by plow. Actual charge matched the estimate. Everything went smoothly. Will definitely call again.

I had a bad experience with a previous lawn service, so I was very specific regarding my priorities, the top of which was the rejuvination of the lawn in back. I walked the property with Patrick, showing him the area that needed attention, and what the issues I had in those areas. Things started well in the spring of 2011 as he did a very thorough Spring clean up, and the work he did through 2011 was satisfactory. My wife works from home, and noted that he was very methodical in his applications. The only sign of trouble was that I had to call a few times to prompt him to finish incomplete projects, or when it seemed he was late in providing lawn treatments. 9/19: I REMOVED MUCH OF THE TEXT I HAD HERE AS PATRICK REPSONDED TO MY CONCERNS. IN FAIRNESS, MOST OF THE ISSUES APPEAR TO HAVE BEEN BEYOND HIS CONTROL. I AM STILL CONCERNED THAT IT TOOK THIS TO GET A RESPONSE FROM HIM, BUT HIS WORK MERITS A REVISION TO THE ENTIRE REPORT, AND I HAVE DONE SO.

It went very well. He was prompt courteous and cleaned up once finished

We have a contract with them for the winter. They do a good job. They are reachable by phone and they answer their phones when we call. They get back to us quickly. We will continue to use them.

Patrick, the owner, arrived the same day I contacted him for an estimate. His price was more than fair, and I have been using his services on a weekly basis since July. I have been very pleased with this company and would highly recommend.

We are on a service contract with them. They do a good job and they are prompt. If you call them they respond pretty quickly. They are reasonably priced. I will use them again in the future.

The workers from Pine Tree Landscaping and Snowplowing Company did a good job. I would recommend them. I would continue to use them in the future.

They did an excellent job. He was always timely when it snowed and was very complete in his work. I was never stuck.

The price was reasonable compared to the other places. They were very personable. The guys who came out to begin with were the same ones who came out again. So they didn’t send out a random group of guys. They cleaned up after themselves. They were here in a timely manner. We were pleased with them. We would use their services in the future too. In fact, we are getting ready to sign a contract with them for snowplowing.

I spent $1000 on that job. I like that my yard was very tidy when he finished. I did not like that he ran over some of my flowers with his lawnmower. I would use them in the future.

I saw PINETREE LANDSCAPING advertised in Angie's list and called for an estimate for snow removal. Patrick returned my call, looked at the property, and sent me an estimate within a few days. Since they did such a good job with snow removal, I asked for and estimate for mulch and lawn fertilization in the spring. That was done as scheduled and I received a follow-up phone call to make sure everything was done satisfactorily, which it was. I am very satisfied with their service and would recommend them.

Patrick was responsive and had great ideas to make our horrible, nearly grassless backyard look great again. He worked out a plan with us that did not required tearing out the remaining grass but instead worked with it to get the yard flourishing again. It looks fabulous two months later. We now also are using him for our lawncare services, such as fertilizing, aeration and reseeding. I would much rather go this route than use one of the corporate chemical companies.

unknown

Just hours after contacting Pat, he was out to my house to give me an estimate. He walked around the yard with me and I explained what I wanted done which was just to gather the leaves out of yard, out of flower bed and off roof. It was at that time, that Pat offered to mow the lawn, too. I hired Pat on the spot because of his kindness and great price. He then advised he would be out in the next three to five days depending on the weather. We then went away on a trip and when we returned four days later, the work was done as promised.