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Lew’s Reliable Heat & A/C, INC

Heating and Air Conditioning, Water Heaters

About us

Lew's is a family owned 2nd generation company. 9 employees. 24 hour emergency service available, extra charge for after hours; Additional email - julie@lewsreliableheat.com.

Business highlights

55 years of trusted experience
Emergency Services Offered

Services we offer

100% Satisfaction Guarantee. Installation, replacement & repairs of gas & oil furnace, central air conditioning, heat pump, gas & oil boiler, water tank, humidifier & air cleaner.

Services we don't offer

Plumbing, sinks, toilets & sewer lines.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.830 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
3%
3
0%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 30 reviews

Rebecca S.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Took two days as we were told. The two men were very professional and competent.
Description of Work: Replace an air conditioner unit that was damaged by an ice fall. Also obtained a new furnace at the same time

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joseph H.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Great.On time and knowledgeable techs.
Description of Work: Clean & check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JONATHAN G.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
I've had them do various heating and cooling jobs over the years. Nice, knowledgeable people who get the job done.
Description of Work: Various furnace and A/C

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia T.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I was on a perpetual contract. ?I need to get back on it. They check the air conditioner in the Spring and the furnace in the Fall. ?They are highly professional, punctual, and honest.
Description of Work: A tune up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Patricia T.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
The fan broke on my furnace. They come as soon as I call. ?I like the professionalism, friendliness, punctually, and honesty. ?I have a contract, so the fan was covered. ?They couldn't get better unless they gave their product away for free.
Description of Work: They replaced the fan on my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

CHERYL S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
The board we had replaced was under warranty. For that reason, Lew's did not charge us any labor when they replaced it.
Description of Work: We had a board replaced in one of our Arzell units
Rating CategoryRating out of 5
Yes, I recommend this pro

Gary F.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have had a yearly maintenance contract with Lews for many years which they come twice a year to inspect heating and ac. They check performance and clean all parts related to furnace and ac. Some repairs are made at no cost depending on the contract you select. The owner, Julie, is very kind and courteous. The technicans are very friendly and courteous also. They are very knowledgeable and honest.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Karen C.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Marjorie S.
11/2016
5.0
water heater repair
  + -1 more
It took about a half a day. They are very good. I have been using for about 5 years.
Description of Work: They replaced a hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Marjorie S.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jacqueline C.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$400

Peter T.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They installed a new furnace.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Lew’s Reliable Heat & A/C, INC
Thank you for your review. And thank you and your family for the many years of trusting Lew's to be your heating and a/c company. It is our pleasure to be second generation owners and serving second and third generation customers!! Lisa Schwentner Joles General Manager

NANCY K.
09/2015
5.0
water heater repair
  + -1 more
unknown
Description of Work: installed waterheater on 05/15/15 for $1200.00
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Lew’s Reliable Heat & A/C, INC
Thank you for taking the time write a review for Lew's. We appreciate having you as a customer! Lisa, Julie and the rest of the staff at Lew's Reliable Heat & A/C

Lorraine S. H.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: furnace repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Lew’s Reliable Heat & A/C, INC
We appreciate you taking the time to write a review! Thank you for calling Lew's for you repairs/maintenance. Lisa, Julie & the rest of the staff at Lew's Reliable Heat & A/C

andrew S.
06/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: tune up my oil furnace.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Lew’s Reliable Heat & A/C, INC
[Member Name Removed] Thank you for taking the time to write a review for our company. We hope to serve you for many years to come. Lisa

Tracy K.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: As a new/first time homeowner, I wasn't sure who to contact regarding making sure my boiler furnace was running properly. I called Lews due to the tag on my furnace stated they had done service to it before. The receptionist whom answered my phone call was very pleasant and helpful. She explained I probably needed a cleaning and let me know price. I called around a couple of other places and found the price Lews told me was right in line with others. I chose Lews as, as stated before, they had serviced my furnace previously. | |The day of my appointment, the technician was on time. He was very nice and knowledgeable. He cleaned my furnace and informed me that it was running properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Judith L. M.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
Excellent! We've been using them for years and we are satisfied. Their price is comparable.
Description of Work: They put in my unit two years ago and they come in for maintenance every year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

paul J.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
Very friendly and techs were knowledgeable and friendly. Would definitely use again.
Description of Work: Furnace not working and they restored service to furnace, and replaced the blower motor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Lew’s Reliable Heat & A/C, INC
Thank you for your kind words. We strive to provide excellent service and through reviews like yours we can commend the techs for a job well done! Lisa Schwentner Joles Gen Manager

Rebecca S.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Our whole-house air conditioning unit stopped working, and when we called Lew's we got an appointment for the morning of the following day. The service man knew what the problem was, and the problem was corrected in 15 minutes. We received a call before he arrived saying he was on his way, and he was earlier than the initial estimated time of arrival. Good job!!
Description of Work: Replaced the capacitor in the outside unit of the air conditioner

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Brian R.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
I have been using Lew's for 8 years since I moved into my current house and found their maintenance sticker on the existing furnace. 6 years ago I had them upgrade the old furnace to and add air conditioning. They also replaced a section of ductwork to improve airflow to one end of the house and install a programmable thermostat. I have them come out once a year to clean the furnace and check the AC unit. They are professional and show up promptly within their scheduled window. I plan to continue using them for the foreseeable future.
Description of Work: Annual maintenance & cleaning of furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

CHRISTINE Z.
09/2011
5.0
heating & air conditioning/hvac
  + -1 more
Awesome--Lew's not only understnads their business, they really understand the service aspect of getting a job completed right and on time. They did not have to fight as hard as they did to try to get teh manufacturer to replace the components. They did, however, make it clear that the repairs covered by the manufacturer were not appropriate and they would not do them. I asked other HVAC repairmen, and Lew's was right on--the others would not do the repairs either.
Description of Work: They replaced my AC unit. The previous unit was only 18 months old (came with tthe house) and was leaking coolant. After refilling, it emptied out again in less than 24 hours. Lew's was exceptinally responsive,went above and beyond to get the manufacuer toreplace the affected components (they would only do repair), the builder and I both aslo tried, and the bottom line was I replaced the AC unit at my own expense (different brand).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,300

Roger & Kim H.
12/2010
5.0
heating & air conditioning/hvac
  + -1 more
They have been doing maintenance on this unit for many years. This year it was clear that the unit needed replacement. They provided a clear and accurate quote. When the time came to do the work, the crew was on time and were very courteous and professional. They were thorough in explaning work done and very neat. Highly recommend them!
Description of Work: Removed and replaced gas heating unit and a humidifier (attached).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

JAMES J.
09/2009
5.0
heating & air conditioning/hvac
  + -1 more
I carry a maintenance contract with them so if I'm not here they can take care of everything, and they do. I have a gold contract because I am gone so much if my wife or daughter is home I don't want them to have to worry about anything. They do their initial check-up for the heating season, and they take care of any problems. They make their initial visit to check the whole furnace and system, change any filters, and do whatever it requires. You have a priority on an emergency call if you have anything that needs repair or maintenance during the year. It is a family owned company, which is one of the reasons I like it. There is not a lot of turnover in terms of technicians. The same guy has been taking care of my furnace for the last 4 years, so he knows how it works and knows what's there. I like the fact that you deal directly with the people that own it. Their prices are very competetive, but they aren't under price. They are right where the market should be. They have always been within 1-2 hours of the scheduled time they are supposed to be there. They call when they are actually on their way, and give you about 15 minutes notice. Normally there is a 2 hour block of time, and if they are late they will call and tell you they are delayed.
Description of Work: I used Lew's Reliable Heat to do maintenance on my furnace and A/C. They also installed a heat pump for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Lynn L.
02/2009
5.0
heating & air conditioning/hvac
  + -1 more
Installation went well. Great improvement in the distribution and control of heating and cooling. Second floor is cool and comfortable on 90+ degree summer days for the first time ever. Great job!
Description of Work: Installed new furnace and air conditioner with zoning to separately control the temperature of the first and second floors. One furnace and air conditioner replaced two separate systems (one for each floor). Also added additional duct work to more evenly heat and cool the house. Whole house humidifier keeps air moist during the winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

KATRINE B.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
This company has serviced our furnace for years, always does a good job.
Description of Work: Furnace hadn't been serviced for a couple of years, so he did that. Also, there was a substantial leak, obviously something related to the air conditioner but not obvious what. He figured out that the drain was plugged, sorted that out, but also noted that some of the ducts were corroded and needed to be replaced, he showed these to me before he replaced them (they were pretty bad) & got the parts & fixed that, too. They didn't leave until everything was done; took about 3.5 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$343
    • 1(current)
    • 2

Contact information

616 High St, Fairport Harbor, OH 44077

www.lewsreliableheat.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Lew’s Reliable Heat & A/C, INC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Lew’s Reliable Heat & A/C, INC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Lew’s Reliable Heat & A/C, INC does not offer free project estimates.
No, Lew’s Reliable Heat & A/C, INC does not offer eco-friendly accreditations.
No, Lew’s Reliable Heat & A/C, INC does not offer a senior discount.
Yes, Lew’s Reliable Heat & A/C, INC offers emergency services.
Yes, Lew’s Reliable Heat & A/C, INC offers warranties.
Lew’s Reliable Heat & A/C, INC offers the following services: 100% Satisfaction Guarantee. Installation, replacement & repairs of gas & oil furnace, central air conditioning, heat pump, gas & oil boiler, water tank, humidifier & air cleaner.
Plumbing, sinks, toilets & sewer lines.

Contact information

616 High St, Fairport Harbor, OH 44077

www.lewsreliableheat.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed