Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

SUSAN'S CLEANING SERVICE

House Cleaning

About us

2 EMPLOYEES. NO SUBS. COST IS DETERMINED BY JOB. NO TRAVEL CHARGES.

Business highlights

33 years of trusted experience

Services we offer

HOUSECLEANING, KITCHENS INCLUDED. CAN BE PERSONALIZED TO YOUR NEEDS.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

4.28 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
0%
3
13%
2
13%
1
13%


Rating CategoryRating out of 5
quality
4.3
value
4.1
professionalism
4.6
responsiveness
4.8
punctuality
4.4
Showing 1-8 of 8 reviews

Eric W.
05/2012
5.0
house cleaning
  + -1 more
I was looking for a cleaning service to come in and completely clean while my wife and kids were out of town. The house hadn't been thouroughly cleaned in quite some time. Susan responded to my need within one business day, and the job was done beautifully before the family got home! The whole house was sparkling, and smelled like spring!
Description of Work: Whole house clean, upsatirs to basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Sherry B.
10/2011
3.0
house cleaning
  + -1 more
Susan is pleasant and friendly and she and/or staff show up as scheduled. Overall, the cleaning is average. sometimes forgets to clean some areas, and sometimes the cleaning isn't very thorough. But for a general basic cleaning, it's okay.
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Chad T.
07/2011
5.0
house cleaning
  + -1 more
I am very happy with Susan's work. She takes her time and pays close attention to details. I have never had any complaints about her cleaning. She has been very reliable and comes to my house on time. She is also a very pleasant person to be around, trustworthy, and great with my 3 young children. I have recommended Susan to a close friend, and will continue to recommend her.
Description of Work: Susan cleans my whole house: Kitchen, Family Room, Hallway/Foyer, 3 Baths, 4 Bedrooms, Hardwood Floor, and Vacuums Carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

MARY M.
06/2011
1.0
house cleaning
  + -1 more
Badly
Description of Work: Never responded to my e-mail

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from SUSAN'S CLEANING SERVICE
I am not sure what happened. I recieved Member's e-mail and I did send a response.Possibly it went into spam. When I did not get a phone call after the e-mail, I thought that she had chosen another company. I would be more than happy to meet and go over details if stoll interested. Thank you,Susan

susan H.
06/2008
5.0
house cleaning
  + -1 more
She works with my schedule and I like that. She is great and she gets the job done as quickly as possible. My house sparkles when she is finished. I highly recommend her. Her price is reasonable and she does a terrific job.
Description of Work: She completely cleans my home. She vacuums and dusts everything and she cleans the bathrooms. She also makes sure to wipe down the blinds and all the countertops.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

HELEN X.
12/2006
2.0
house cleaning
  + -1 more
Susan arrived about 1:30 p.m, agreed time was noon. At my request, she called to tell me she'd be late. Master suite, not a fantastic job; ceiling fan wasn't cleaned. None of the ceiling fans in my house was cleaned. She left a wad of dust on my humidifier which I had to wipe off. The walk in closet, not everything dusted .The shower was sparkling, but the toilet & the rest of the area wasn't, she never even lifted the toilet seat & cleaned underneath. Nursery, not sure what she did there except vacuuming. 2 other bedrooms, didn't dust except vacuumed. Kitchen, she told me she doesn't do kitchens, which she never told me when she came over to give me an estimate. Living room, she did a good job in dusting. Foyer she dusted alright, found dust on console table, & underneath it cob webs was still there. Sitting room, it was clean. My husband's office was never dusted. Basement, she almost left without dusting. Vacuuming was sloppy-didn't do basement stairs. Dead bugs still there.
Description of Work: Cleaned master bathroom, 2nd bathroom. Vacuumed master bedroom, nursery, two other bedrooms, living room, study, sitting room, and half of the basement. Dusted all the rooms, including all the furniture. Hand wiped the foyer(hardwood)and the kitchen.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

$85

Response from SUSAN'S CLEANING SERVICE
I AM REALLY SURPRISED BY THE REPORT. I WAS LATER THAN PLANNED BUT I ALWAYS CALL. IT IS VERY DIFFICULT TO PIN IT DOWN TO A CERTAIN TIME. MOST OF MY CLIENTS ARE GONE WHEN I CLEAN. WITH THE MEMBER IT WAS VERY DIFFICULT TO STAY ON MY ROUTINE BECAUSE SHE AND BABY WERE IN THE ROOM. I HAD TO START IN SPECIFIC ROOMS BECAUSE OF THE BABY'S NAP. I USUALLY DO NOT HAVE THAT ISSUE. THE BATHROOMS WERE CLEANED ALL THE WAY. I ALWAYS RAISE THE TOILET SEAT AND CLEAN INSIDE AND OUT. SHE DID ASK ME ABOUT CLEANING THE TOILET BOWL AND I TOLD HER THAT I HAD DONE IT BUT THE HARD WATER STAIN WOULD NOT COME OUT. I USED A DUSTER IN SPARE BEDROOM AND NURSERY. I DID THE 1/2 BATH IN FOYER ALSO. THE QUESTION WITH KITCHEN IS NOT ACCURATE. I DO KITCHENS IN EVERY HOUSE. WHEN I FINISHED OTHER JOBS THEY WERE GETTING READY FOR GUESTS. THERE WAS NO PLACE THAT I COULD CLEAN. THE TABLE WAS SET AND THE COUNTERS WERE FULL AS WITH THE SINK. I DID WIPE KITCHEN FLOOR ON MY HANDS AND KNEES AS I ALWAYS DO. BASEMENTS ARE A BONUS. I DID SAY I WOULD VACUUM AND I DID...INCLUDING THE HALF WITH RUBBER MATS. I AM VERY SORRY THAT IT DID NOT WORK OUT AND SHE WAS NOT SATISFIED. HOWEVER IN WORKING FOR 14 YEARS, I HAVE NEVER HAD ANYONE ASK ME TO TAKE MY SHOES OFF TO WORK. SHE DID SUPPLY A PAIR OF PAPER BOOTIES TO GO OVER MY SHOES. I THOUGHT IT STRANGE BUT RESPECTED HER WISHES. I HOPE SHE CAN FIND SOMEONE THAT WILL BE ABLE TO PLEASE HER.

DAN S.
07/2006
5.0
house cleaning
  + -1 more
Susan did an excellent job cleaning 4 bathrooms. She was quite accommodating on short notice. Just a few days from call to service. Easy to get ahold of her and work out a time. What I really liked about Susan's business, is that I could request and get a very specific type of cleaning, instead of an initial whole house, multiple visit commitment, week + wait, etc. Like I heard from the bigger cleaning outfits. We went back-and-forth on the exact appt. time, and she ended up coming 30 min, later than we expected. I don't think she provided my wife with an explanation, as to why she was late.
Description of Work: Cleaned 2 full bathrooms and 2 1/2 bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$50

SHARON M.
09/2005
5.0
house cleaning
  + -1 more
MY OVERALL EXPERIENCE WAS VERY GOOD. IN FACT, WE'VE HIRED SUSAN TO CLEAN OUR HOUSE EVERY OTHER WEEK. SHE DID A VERY GOOD JOB. THE BATHROOMS & KITCHEN WERE SPARKLING!
Description of Work: THE SERVICE PERFORMED WAS A HOUSE CLEANING. THE HOUSE CLEANING INCLUDED MOPPING FLOORS, SWEEPING CARPET, & CLEANING BATHROOMS & KITCHEN.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

    Contact information

    5256 PATRICIA DR, Fairfield, OH 45014


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    SUSAN'S CLEANING SERVICE is currently rated 4.2 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    SUSAN'S CLEANING SERVICE accepts the following forms of payment: Check
    Yes, SUSAN'S CLEANING SERVICE offers free project estimates.
    No, SUSAN'S CLEANING SERVICE does not offer eco-friendly accreditations.
    No, SUSAN'S CLEANING SERVICE does not offer a senior discount.
    No, SUSAN'S CLEANING SERVICE does not offer emergency services.
    Yes, SUSAN'S CLEANING SERVICE offers warranties.
    SUSAN'S CLEANING SERVICE offers the following services: HOUSECLEANING, KITCHENS INCLUDED. CAN BE PERSONALIZED TO YOUR NEEDS.

    Contact information

    5256 PATRICIA DR, Fairfield, OH 45014


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM