KPS Architecture & Landscape

At first Mark was responsive and replied quickly to my request for a landscape/hardscape bid. We set the initial meeting for Saturday Jan. 9th. Mark cancelled because of a family issue which we understood. We rescheduled for Wednesday January 13th. During our initial meeting Mark appeared very competent and confident. He said he'd have us a quote for our large project by the following Wednesday, Jan. the 20th. I sent Mark two emails on January 21st and 25th following up about the quote and he did not respond to either! I called him on January 28th and to my surprise he answered his phone and seemed very annoyed that I was questioning him about the missing quote and missed deadline that HE set. Mark said he was busy and he'd get it to me within the next couple days. I texted Mark on January 31st and asked if he was still planning on sending the quote and when? Mark replied, "yes. we have been dealing with snow. will have it to you no later than Wednesday (Feb 3rd)." We FINALLY received the quote on February 2nd and it was only partially complete. He only quoted us for the front house exterior portion and completely left off the extensive landscaping and backyard living space portions! Furthermore, the drawing he provided for the front stone installation was wrong. He had the stone on the wrong section of our house. This only added to our enormous frustration with Mark. Not only was his quote two weeks past the deadline, but it was also only partially complete, and the part that was done was wrong!! He said he could get us the rest of the quote by the following Monday the 8th. You guessed it, he never did!! My wife called him on Friday February 12th and told him that he needed to get us the quote by 5pm that day or we were moving on. He never replied. In summary, Mark started off professional and seemed competent. After our initial meeting he dropped the ball continuously. He missed deadline after deadline after deadline. He didn't respond to numerous emails, and even seemed annoyed when we talked on the phone and I questioned the status of the quote that he failed to send us within the timeframe that he established. This was a big project that he missed out on. We are going with another contractor and would never recommend Mark or his company based on his terrible customer service and lack of responsiveness. Mark, it will be interesting to see how you respond to this review. I read other negative reviews and you seem to get very defensive and even blame the customer. In this case you're the only one to blame. I have everything documented and you failed to come through for us multiple times. If you're too busy to take on large projects than be up front and do not string the customer along missed deadline after missed deadline. My guess is your response to this review will be timely, unlike your quotes.

Mark Koeninger and the KPS crew were professional, courteous, and thorough. The old cinderblock retaining wall between our two back lots had to be updated to support another backyard project. Mark worked with us on a design that would compliment the lot, helped us keep the costs in line, handled a last-minute redesign in a timely manner, and made our backyard jungle a beautiful garden addition.

unknown

Service provider walked property with my husband and I, and made notes of all services that we wanted performed. Throughout the project we had to continued to remind them of all services that needed to be performed. On several occasions we were called by the owner of the company, who made us feel like he was doing us a favor by even doing the job. We hired this company to cleanup our landscaping beds, and to replace a few dead shrubs. They did not cleanup the beds, they just poured mulch over the existing beds, and applied preen over the mulch. Everytime we pointed out beds that they missed we were asked to pay more money. When we spoke to the owner and expressed our dissatisfaction we were asked once again to pay more money to simply complete the project as it should of been done from the very beginning. We do have photos of the end result if anyone would like to review prior to hiring this landscaper.

unknown

Contacted Mark for estimate to trim, cleanup, and mulch front yard.He provided a thorough, itemized estimate within days.The work was scheduled and completed within 2 weeks in a professional manner. Overall first rate experience and highly recommend.

Professional, timely (cut grass as needed), the only thing 2 hour been unhappy with is alas removed from stair well.