Everdry Waterproofing of Cincinnati

Ever Dry would not meet with me without my husband. My husband is dead! That is not the way to treat a woman who has been in the business industry for over 40 years. I guess they do not want business. I am writing this review for the unit owner in our condominium association.

Several months ago we had some water in our basement with the recent torrential rains and noticed some cracks in the poured concrete foundation of our 25 year-old house. I called Everdry primarily because I have heard Gary Sullivan talk about them on the radio and he carries some credibility. I made an appointment and Jeremy Eckstein, a "Foundation Specialist" came to the house and showed up on time (A for Punctuality). It went downhill from there. He inspected the inside of the basement and the outside and said that the problem was much more extensive than I was appreciating. Despite the fact that we have lived in the house for 25 years and only had problems recently in one area, we needed a whole basement solution. He presented 3 options- classic "used car salesman" strategy. The first was to use a backhoe and excavate all around the house disrupting all of the landscaping and sidewalks. The cost, a mere $48,174. I wonder how many of their customers go for this option. The second option was cutting out the perimeter of the basement floor, drilling weep holes in the footer and putting in a sump pump. only $22,764. The third option (and the one that you are directed to) is a "patented" system. I'm not sure how you patent something like this, but I digress. It involves hand excavating outside and doing the second option as well and putting in a ventilation system, despite the fact that in 25 years we have never had high humidity in the basement or mold. That option would be $31,198, but if we acted in the next few days we would get a $1,500 discount. When I looked skeptical, he said that "Bob" had offered that we could have our job done on a basis that would fill time for their crews who weren't busy and the job could be done sooner and at a price that was about 10% less, but that I needed to let him know that day (or the next morning at the latest). I said thank you very much and he left. At that point I looked at reviews of the company on the internet, including Angie's list and found reports of similar high pressure sales tactics, including relentless follow-up calls. Like clockwork, two days later I received a call from the same woman who originally took my information. She said that Jeremy had taken pictures of our job and shown them to someone else at "the warehouse". This other person had seen something in the pictures that made our house eligible for a "different approach that would be a lot less expensive". This exact tactic was reported in a few other reviews. I told her that I had read about their tactics on the internet and that I had no interest in doing business with their company. I asked that they not contact me again. They may well do good work, especially if you need everything done, but I will never deal with a company that employs this sort of sales tactic. I reported these tactics to Mr, Sullivan and he replied that he would look into it. I withheld this review since last year, but I just heard from an acquaintance who just had the same experience. I am left with some skepticism now when it comes to Mr. Sullivan as well.

We water leak in behind a finished wall in the basement. Everdry came out and inspected and said we needed to have some major waterproofing done. (I don't doubt that might have been the case...a lot of homes in this area of the same age have developed leaks.) They recommended an $18,000+ fix that, as they promised at the time, would have a lifetime guarantee against any future leaks. They also gave a long description on how they would dig down to the bottom of the foundation on the outside to apply a seal and inspect and they would jackhammer up the basement along the walls to install drains. They described an elaborate "dust collection and mitigation system" that would keep things clean. (More on that lie later.) Everything would take a week or so once it was started. When they showed up (5 months later), they proceeded to tear up the gardens around the house. We were warned they'd "carefully" pull out bushes to dig down to the bottom of the foundation. Well, carefully removed doesn't mean carefully preserved for replanting. I have pictures of rocks piled on top of plants. The workers liked to sit on the small boxwood bushes when they took breaks. The digging also wasn't as promised. They only dug down about 18 inches unless they ran into a crack. Then they followed it deeper until it got too hard. (I've got pictures of that as well.) Inside the house it was a complete fiasco. They tossed plastic over the furniture and SLICED the carpet pull it back in places. (We knew it would be pulled back, but rather than undo TWO SCREWS to roll it back in one area, they just cut the carpet.) Also, it would have been trivially easy to hang plastic sealing from the FINISHED ceiling to create hallways that completely isolated the areas being jackhammered from the rest of the basement (including the home theater, video arcades, and furniture). Instead, they just trusted the plastic thrown loosely over everything and their supposed dust abatement system would take care of everything. Now, about that dust abatement system. It was a shop vacuum with an extra filter with its tube attached to the jackhammer. About 99% useless. The jackhammer -- someone needed to tell them not to put a running jackhammer on the carpet...it cuts right through, but then, what do they care? During all of the drilling, jackhammering, and running of drains, they managed to completely break the window box on our egress window. (They were using the window to pass rock in and out. They guy doing the lifting kept putting the buckets on the window box and it crushed the drywall.) In the end, they did force someone to come back out and repair that damage. In another part of the basement, they torqued a window frame until it wouldn't open and close. (It was stuck open and they tried to hide the opening during the walk through towards the end of the "interior work." The workers also smashed (intentionally) the lid to our sump pump barrel. That lid was required for our radon abatement system. (The lid could have been removed by cutting a bead of silicone, but they broke it because they fully planned to install their own lid -- without the radon system being hooked up. We had to pay the radon company to come replace the lid again.) To inspect the walls in the only unfinished portion of the basement, the workers cut the insulation and left it hanging loose with they finished (yes, it's in a picture below). When the workers finished in the basement, someone got the bright idea to pour water down the walls to clean the dust. That ruined every single baseboard (because they were paperboard). We had been warned the baseboards might get damaged, but that was during their removal. This was due to pure stupidity. After lots of complaints, the company tried to make right on damages they did. They "apologized" for destroying plants by burying them with rocks and/or leaving their bare roots exposed. They promised to pay for the window they jammed open if we got an estimate. (We got the estimate and they said it was too much, so they wouldn't pay.) They promised to pay for the sump lid, but didn't. After I bought new baseboard, they had someone install it. (And, he did a good job.) They repaired the window box that was destroyed and left it for us to paint. They did not, however, repair the hole they put in the carpet or follow through with a promise to have the carpet cleaned where a worker spilled a bowl full of water with caulk in it. We had additional things that were not finished -- I already mentioned the carpet damage. They did not finish putting down the metal "grips" that hold the carpet at doorways. (They installed a temporary one because they "can't find the right one" and they were supposed to fix it when they came to fix the carpet hole (from a jackhammer) and clean out the stain. The vent they installed on the side of the house was not sealed, so ice formed inside the house around it. They made an appointment to fix that, but never showed up. To make up for not paying for the window they jammed open and for the sump lid, they agreed to wave the warranty fees for the number of years it would take to equal the cost I had to pay to have them fixed. We waited months for the paperwork on that, but couldn't even get a call back. (I took a picture of the work order demanding a call from the supervisor.) Speaking of that warranty -- it is supposed to be transferable when you sell the house. You just have to show you've maintained it with the yearly fee. However, it's been over a year and we haven't been able to even find out how to pay the fee! Not to mention the fact that we were supposed to get several (at least) years waved to make up for the out of pocket expenses for the window/sump fiasco. Now that I've waited well over a year (we signed the initial contract in May 2016 and the work was done in Sept 2016) and I can't get them to finish the job. (Vent still leaks, carpet has a hole in it, carpet is stained, nobody will confirm that compensation was made in the form of waving warranty fees.) So, I'm finally posting a review. I could go on for several more pages with problems, but I think you get the point by now. The big takeaways for you are: - Don't let them leave without finishing everything (great goal, but not practical since the work is spread over a week or more with followup work a month later) - Don't fall for the story about "great dust control" and some magical dust abatement/collection system -- it's a shop vac. 90% of the dust could have been controlled if they had taken 15 minutes to attach plastic to the ceiling and make "tunnels" along the walls. - Get everything in writing at the time of the promise -- if they promise to compensate for something, get it written down.

I requested a meeting to review my waterproofing requirements and within 24 hours received a call from their CSRs. We setup an evening appointment as one of the requirements is to have both household members present (if applicable). The salesman that showed up was prompt, went through a full presentation, conducted a mold test, evaluated the space/job, and went over my 3 options to complete the job. The presentation was informative. The mold test left a lot to be desired and the results were never provided. The job evaluation went as expected; similar to the other 2 groups i engaged for the project. Overall it's worth having them stop by, but be prepared for these two items that I found to be displeasing. First, the hard sell. They expect you to sign that day before they leave. I'm in sales and understand the approach, but the passive aggressive behavior was a little much for my liking. Second was the price. They were more than double what the other companies put on the table. Their argument is they're doing some extra work which in their patented approach there is some extra work. In my case, the money didn't come close to the value received. Their patented system could only be deployed on 1.5 of my outside walls (due to obstructions on the others). No price reduction. Second, their system claims to go down 3.5 feet lowering the water table. Most systems go down at least 2.5 feet to 3 feet. Finally what rubbed me the wrong way was their drastic price reduction attempt calling it scheduling flexibility. Honestly, that number is where we should have started the negotiations for the system. Long story long, they're worth talking to and may be a better fit if you have foundation and water seepage issues. Don't let the aggressive sales approach keep you from doing your homework. For me, it was cost vs value and we just couldn't get the two to level out.

great, worked hard , cleanded up everything, replanted shrubs

I had Everdry come out in March 2017. Still had some leaking several weeks later, which I went over in detail with one of their inspectors. Had a second visit for repairs in June 2017. STILL have water pouring in my basement in FOUR locations. For $17,000. Till this gets fixed for real, my review is negative five stars!

The work was done in March of 2017 and here it is June and I still have water coming in. The process goes like this, you call and inform them that you are still having issues. They put you on hold for 10-20 minutes until you are connected with the service department. The service department then informs you that they need to send out an inspector. They schedule that appointment several weeks later. The inspector comes and says we can do this, we can fix that...but all he does is schedules a "service" appointment.....30 DAYS LATER. Today was scheduled to be the 6th visit to my home from them, also the 6th time I have had to take off work. They gave me a window of 1-3pm. At 12:30pm they called to tell me they can't make it and will have to reschedule for next week. I had an appointment with a manager scheduled for June 14th, he never showed or even called.

It was certainly messy just to do that type of work. But it went well. I'm really glad I had the work done. There has been some small things that have needed to be taken. Are of since but they are very responsive and have always taken care of everything at no additional cost to my satisfaction.

I have no other option than to use this provider because of the insurance. So you have to pay them every year $75 on top of the work that they did. I should have done a little more homework before calling them. There are other companies that do the same work as what they did. It was like 40% less and they don't require warranty fees. I have a few friends at work that got the waterproofing done through them and they pay for $35. If I do not renew my warranty for $75 each year then they will not come out because it won't be covered. I think that is a bad strategy in this competitive market.

Great. No water in basement since installation

It went very good. They had to dig on the outside of the house as well as the inside. They dug trenches and put new grass seed in. I thought it went well overall.

Great! No water problems since you were here.

Guy showed up over half an hour late to give us an estimate and didn't even bother to apologize. He looked around the house but seemed disinterested in actually gathering any information. He then sat us down and gave us a VERY canned presentation on their recommended options. It was the most boring and tedious thing I have ever experienced. It was like he was reading straight from a script. We didn't want to sign a contract that day because we wanted other estimates. He then offered to discount the price (amazing what flexibility they have). We still didn't sign. 3-4 times a day, every day for the next two months, EverDry called me to try to get me to hire them. EVERY. SINGLE. DAY. This was the most annoying and unprofessional company I have ever dealt with in my life and I wouldn't hire them if my basement were under 10 feet of water!

I've been waiting a while to write this review because - I keep having to have them come back, and honestly, I've been afraid to be honest since we still have these charlatans in our home. The initial work was done in November of 2014, and here it is July of 2016 and we are still having them out at our home re-doing work for ... I've honestly lost count of how many times. At one point, we called them to repair leaks in our basement, and when they left - they left us with a can of sealant in case we saw any additional leaks (so we could take care of it ourselves I guess) - I wish I was making that up. At this point, I'm waiting for some celebrity to jump out of the bushes because I'm on some ridiculous prank show. When you decide to have a project like this done - you accept certain things like: you're going to lose functionality of your basement while the work is being done/cement drying; they're going to have to dig around the outside of the house - so you're probably going to have to re-landscape your yard; and it's going to cost. But you don't expect to have to lose that basement functionality for 2 years, or to have to re-landscape MULTIPLE times because the crew that you hired is incompetent ( you went with a more expensive company because of that whole "you get what you pay for" thing) . And the service managers we've dealt with? Have done absolutely NOTHING to make us feel like they give a single (edited for propriety) *care about us as a paying customer. They offered us $150 discount on the INSURANCE (a monthly-paid service agreement) for our troubles. On a job that cost OVER $10,000. I could get more back by paying w/ a Capitol One credit card according to Samuel L Jackson. Please - just don't make the same mistake we made. Vet out another company to do the work - don't use Neverdry.

I was told they couldn't do the work, until April, but they wound up starting within 2 weeks, which was good. they"completed" work 10 days ago. Wires were left hanging loose in garage and basement. Didn't remove all mold, even though I pointed certain areas out. Mud is stack across the foundation. They are still coming back to fix things I pointed out at the time of the job.

Very happy with how the described what they would do and how they did it. Were fast and very clean. they were always helpful when we had questions. cleaned up nicely after themselves as well. had a couple issue that happened after they did there work. called them and they came within a couple days to fix the issue. only problem i had was we were getting an estimate and told them we were going to get another estimate from another company. the salesman then got pushy with what he was trying to sale us. was not very happy about that.

After expressing interest in a same-day appointment, Everdry stated that the inspection would take 90 minutes and both my wife and I would have to be there. I informed her that my wife was not interested in being involved, that she considered it to be a technical decision and that she would prefer that I handle it. I was told that it was a "company policy" that both husband and wife be present for the inspection. She reiterated that it would take 90 minutes and we both had to be present. No alternative. I am not subject to arbitrary "company policies" and I resent being pressured in this way. I do not like high-pressure sales tactics. I doubt the solution to my problem will be either cheap or quick and I am not interested in either slick salemanship or canned marketing presentations. I was looking for a technical opinion and a recommendation for a solution to a problem that I have thought about for several years. Apparently that is not available from Everdry.

The workers were very nice and professional. They worked hard. During the work I found water filling the trench and identified a cracked pipe. It first the job supervisor downplayed it but eventually replaced the section of cracked pipe. Initially I was told that one sump pump would be placed in the basement. They had to put in 2 pumps, one dose not have the emergency battery back up. I did not have confidence in the job supervisor during the time the work was done. In hindsight I should have called the supervisor at Everdry and requested another job boss. When completed I realized that some of the concrete that was used to fill in the trench had a 2 inch lip above the floor so they had to come out and remove that concrete and replace it. In addition that there was a 6 foot section on the side of the house that was not sealed. When they came back to do that it was very sloppily done. At approximately 11 months the after the initial waterproofing the outflow PVC pipe part of the pump in the garage started backing up and water was coming out at the PVC seams. In addition the downspout/sewer line that they tied the sump pump into seemed to be backing up because I now had water pouring out of the rock wall surrounding that area. Anytime I ran the sump pump the water would come pouring out of the rock wall and into my garage. They responded quickly and Norm who came out was extremely professional. He fixed the pump quickly but said he would need to send someone out to check the sewer line and take care of the water coming out of the rock wall. In the interim if I manually ran the sump pump water would come pouring out of the rock wall. This was never an issue prior to the waterproofing. They ended up rerouting the downspout and the pump output to the backyard; so there is an open drainage line into the side of my backyard. Three weeks ago after 2 days of rain I found water in my basement in three areas. By this time I had remodeled the basement and the water ruined some of the rubber tile I installed and my basement is smelling musty. I had to remove large sections of rubber tile which I will have to reinstall once the work is complete. This time when someone came out to evaluate the problem it seemed as though he thought it was my fault. Now they will address 2 areas where water came in but not the third source of water. Once again they will have to jackhammer to remove concrete and check the footers and drainage system. I am so very disappointed in the quality of work that was completed given the problems I have had since they completed the waterproofing. Now I need to talk to them about replacing the rubber tile that was ruined by the water in the basement.

Great, now have peace of mind when leaving home.

It went very smoothly and very quickly.

They really did a wonderful job. We would always have a leak in out basement after a heavy snow or rain. Water would run after the rain would even quit. Since Everdry came into our home we have had no water in our basement. Regardless of whether it's a storm or heavy rain or snow, we have had no rain in our basement.They did an amazing job. they were only in our home for about 3 or 4 days. They explained the system in detail and cleaned up their mess when they were done. It's the best home investment I have made since we have owned our home. We are currently taking bids on building a theater room in our basement. It has actually increased our living space. We love what Everdry has done for our home. BDH Williamstown Ky.

We moved into our new home in August, 1983. Everything was fine until we had our first rain. we then discovered dampness in the lower level. I called the county engineer and he advised I install a curtain drain at the back side of house. $2,000 dollars later and we still had a damp lower lever. then we tried sealant, no luck. We pilled up dirt around the perimeter of the house, no luck. We saw an ad for Everdry, called them, and they said we had a hydro-static pressure problem. Well, I didn't know what the estimator was talking about but I was desperate. They quoted, finished the project and for the last 33 years we've been dry. Everdry ROCKS as the young people say.

We were doing a major remodel of our home which also had water in the basement. We had several other providers propose solutions and prices. Everdry was not the least expensive but also not the most expensive after some negotiating. In short - we have a dry basement now. Everdry delivers as promised. They have been out several times since the original installation to fix problems caused by our remodeling contractor (We had water in basement after remodeling contractor damaged the Everdry system). Even after I told Everdry the issues were not their fault and they were within their rights to charge to fix the problems cause by the remodel contractor, they simply showed up with a full crew took care of the problems. Basement dry again. The crew working our job were hard working, competent, professional and friendly. They really took pride in their work. Great group of people! I would use them again and would recommend them.

Best investment that we have ever done. The crew worked very hard for three full days and when finished, put our finished basement and outside shrubs back to the original condition. Now we can leave our house and not have to worry when it rains. Joek Florence, KY

They were in and out in less than 2 days. Very professional. Probably the best investment I have made in this house. Our basement went from a room that we could do nothing with to a room that is still enjoyed by the whole family. To this day there have no water problems. MW Florence, Ky