Carpet Discounter

Danny was great to keep in constant communication with us. He was here when he said he would be. He worked closely with his wife and son and they were very professional, courteous and friendly. He was a perfectionist and precise in his work. If something wasn't to my liking, he was quick to rectify it. It was a pleasure having them in my home. I lived in my previous home for 24 years and had Carpet Discounter to carpet several rooms (more than once) They are great to work with and their price is comparable. The flooring is absolutely beautiful!!!!! I couldn't be happier.

Carpet was as promised and installation was on time and completed as promised. Cleanup could have been a little more thorough but there was nothing big enough that caused me to complain to the company. I was concerned about the living room as it is extra wide and had to be spliced. The company listened in depth to my concerns and offered professional opinion however was willing to do whatever I wanted. Went with company advise on the splice location. The installation looks good today a year later as when installed. No issues with the splice and carpet has performed very well in high traffic area.

The installers were terrible. They cut it too short and did not lay it correctly. When I bought it he unrolled the big roll and told me it was nylon, but it was polyester. i was not happy. If your looking for an odd piece it is ok there, but it depends on what installers there is at the time there. I bought carpet from a very small independent person and it was much better. This company is known to hire a fly by night crew to install it for you. I did not get what I payed for with them. He assured me I got a good deal, but it was not nylon like I wanted in my house.

The Reeces were on time every single day that they were on the job--10 days. They called every evening to let us know what time they would arrive the next morning. They were installing 1300 feet of hardwood and had to deal with carpet, old Pergo, old parquet and tile removal throughout the first floor of the house. They were extremely organized and cleaned as they went--hauling debris away daily, and making sure that all their tools were secure. We hit a snag on day 6 of the project when it came time to begin the tile removal. The tile was a true bear to remove. Danny and Donna didn't lose their composure--even though it was clear that the job was going to take a lot longer. They kept their sense of humor and called in more help. They did their best to mitigate the dust. It was a joy to watch the Reece's work together. You can tell they've been a team for a long time. They both love what they do--it is obvious--and they have fun laying the floor--making sure the variegation of color is pleasing, watching seams, etc. I don't think we fully appreciated the amount of talent and skill that are involved in installing wood floors. We have an open floor plan and a lot of thought had to go into how the wood would flow from room to room seamlessly. It was fascinating. When it came time to pay, they ended up coming in $200-lower than the original estimate! This, after essentially losing two days to tile removal. Plus, they were so efficient with the wood (and we used good wood with minimal loss) that we have three boxes left over that we can return for a refund. They are just friendly, down to earth people who love what they do and do it for a fair price. We will be using them again. I would recommend them highly without reservation.

On Jan 29th 2011 I put a deposit down on carpet to be installed in my family room, and made plans to carpet installed in my master bedroom as well. Someone was scheduled to come out on Feb 1st to measure the 2 rooms at 10am, which was cancelled by the company and I rescheduled for Sat Feb 5th at 8am. On the morning of the Feb 5th I got my entire family up with the expectation of having 2 rooms measured and no one showed up and no one called. So, at 10 am I called the store and spoke to a young woman who was very apologetic and said that they were running behind today and someone would be out later that morning and someone would give me a call back. No one ever called me back that day. On Sun Feb 6th no one called me. I went to the store at approximately 1 pm and explained to the salesperson there what happened and told her I wanted my money back. She offered me no service nor an apology. I was furious. She told me that she wasn't authorized and I would have to get it tomorrow. About 30 minutes later Ryan (the owner) called me and without explanation or apology started the conversation with , "We can come out and measure your room today". I told him no thanks that I just wanted my money back. I was having a birthday party at my house and a super bowl party that day. There was no way. That's when his attitude changed and he told me he would put it in the mail. I told him I wanted it in my hand just like i put it in his hand. He was very nasty at this point as I asked him why did i have to wait so long for my refund after being inconvenienced TWO times by his company. He began talking over me and screaming in the phone to the top of his lungs and then he changed it to I would get my refund at the end of the week. What did I do besides trust this company to install carpet in my home? He screamed in the phone that someone died, I said I just needed a phone call. No one did that. I'm not sure I will get my refund from this place.

THE OVERALL EXPERIENCE WAS PLEASANT. THEY HAD A HUGE SELECTION OF CARPETS AND ALL TYPES OF FLOORING. THE SERVICE WAS PROMPT AND COURTEOUS AND THE QUALITY WAS GOOD

I WAS VERY PLEASED WITH THE SELECTION OF CARPET AND HELPFULNESS OF THE STAFF. THE INSTALLERS ALSO WERE VERY COURTEOUS AND PROFESSIONAL AND WERE ABLE TO ACCOMODATE MY SCHEDULE IN INSTALLING THE CARPET.

UPON GETTING THE FLOORING HOME, WE MADE A NECESSARY CUT ONLY TO UNROLL THE FLOORING AND FIND THEY HAD TAKEN A SQUARE SAMPLE OUT OF THE OTHER END! WE RETURNED IT TO THE STORE AND THEY GRACIOUSLY REPLACED THE FLOORING WITH A NEW PIECE WITHOUT ANY CUT-OUTS!