A To Z Appliance Service

Very well. Zack was prompt, efficient and worked quickly, yet took the time to explain the problems and the solutions.

We live in Miamisburg and had been having bad condensation problems with our eight-year old Kenmore Elite refrigerator for a couple months. Lots of condensation on the outside of the fridge around the in-door ice maker--and ice forming in the interior door seam. Condensation was so bad at times, it ran down the front of the fridge and collected on our hardwood floor--required constant mopping. We first called a local Miamisburg appliance repair company--who sent out a technician to scope out the problem. After about 45 minutes, he couldn't figure it out. So, we called A to Z Appliance Service, and they scheduled a service call within a couple days. Their technician/Mark arrived early within the projected arrival window and went right to work. Within a half-hour he had diagnosed the problem and ordered the required replacement parts (the ice door chute assembly and a door seal). Mark returned several days later (9/16/20) when the ordered parts arrived. And, again within a half-hour, he had swapped out the parts. On both occasions, he was very professional, meticulous, knowledgeable, and personable. This guy knew his stuff! As of this writing (9/21/20), we've had no more condensation problems with the fridge. Great job A to Z!!

They did a great job and I would highly recommend them.

This company was assigned by Lowe’s to diagnose and repair the dishwasher. Each time men came out, they were very friendly and professional, and answered all my questions. Dishwasher had electrical problems, which I know can be puzzling. Long story short, A to Z is awesome, but the dishwasher is a hunk of crap. Lowe’s kindly exchanged it for a like model, which also sucks. Thankfully Lowe’s has let us exchange it for a Bosch. A to Z guys rule.

Victor was pleasant and professional. He went above and beyond to ensure work would be covered under warranty. Unfortunately he needed to order the part required for the fix, but he was able to come back in a couple of days to complete the work. Both times he arrived early in the allotted time frame and I got a call letting me know approximately when he would arrive. I would definitely call them again with any future needs.

Avoid this company at all costs. First we didn’t choose them as they were sent out by our home warranty company to replace our dishwasher. Second they show up without their own supplies they actually asked to use our bath towels for clean up and both are very rude, this includes the owner, they didn’t introduce themselves didn’t explain how long it would take., etc. At this point my wife calls the office and the owner and tech start talking about her behind her back. After the phone call they walked out the door without saying a word, leaving not only trash on my floor but a pool of water on our kitchen laminate floor

They couldn't identify any specific cause for the odor. Suggested it might be in the copper supply line which I seriouly doubt. Stated that if it was in the refrigerator's water system or storage tank then the cost to repair would be a lot and would be better off just buying a new one. NOT happy with quality of Sear's Whirlpool Gold side-by-side as the refrigerator is only about 7 years old and the refrigerator's water filter has been changed regularly.

Tech identified issue after thorough examination and provided explicit explanation of what happened and the necessary fix. Motherboard was replaced due to malfunctioning resulting in problem. Would definitely hire these folks again for any appliance repair.

A to Z was given our repair job by Whirlpool. It took 2 weeks to get someone out for a service call. They contacted me ahead of time to ask which part needed to be ordered. When they showed up, the technician knew nothing of a part, and had none with him. Which meant he had to order it and come back a week later. We were without our oven for 3 weeks. Whirlpool did cover the cost of the part, however, the cost of the service call and labor was double the price of the part, which we could have easily just ordered ourselves and took care of on our own. Also, this company will not give an estimated time window of the service call before the night before the appointment date. Less than 24 hours notice. Not enough time to make arrangements for taking part of a day off work. The technician did a fine job and was on time and professional, but the overall experience with this company was very frustrating. Will not use them again.

Everything went very well. The technician new what the problem was before he even arrived at my house. Only took him about an hour. He was very professional.

They were the factory approved rep for my appliance. They came to my house. Stuff costs more today but they did a good job. I had a little problem with the punctuality. The guy had trouble with his van. The van he had wouldn't start or wouldn't run right so he had to get another van so he was delayed. He was quite a bit later than the estimated time but that kind of stuff happens. I don't know what you can do about that. They were really late but on the other hand I don't know that it was their fault. You can't do much about that. I had to stay around all day and they ended up coming after 5 o'clock. They still came but it was much later. They were supposed to be here at 1 and I might have done something else if I hadn't had to wait on them all day. They cleaned it up good. They identified the problem and they fixed it. I have not had any more trouble with it so it's a good job. It took maybe an hour roughly. It was a refrigerator so they had to melt the ice to get to the part where the problem was so that took a little bit of time. They fixed it right away.

The technician showed up a few minutes before the scheduled appointment. Also, called prior to say he was on his way. The repair was taken care of in less than 30 minutes. Will call again if needed.

I scheduled an appointment through whirlpool to repair my washer. They emailed an appointment confirmation along with a link to track where the tech was and where my house was on the list. My appointment window was 12-3. By 3:00 the tech was not there and had skipped my house and was at the last house of the day. I called 4 times before I was able to reach someone and they said that sometimes the tech has to go back to a house with a part, which I understand. They didn't mention the fact my house was skipped altogether. They said they'd call the tech and see what was going on. I never heard back from anyone and was unable to reach anyone on the phone the rest of the day. No one ever showed up or called. This was 5 days ago and I still haven't heard back from anyone, even after emailing to find out what happened. I had to take the day off work to wait around just so no one could show up or even bother to call.

It was under warranty so there was no cost involved, but they actually went above and beyond even though it was under warranty. Normally, they do not do that when things are under warranty.

Everything went great. Entered my info online and they confirmed an appointment and showed up on time. I called to confirm with them after they responded to my online info as they requested. The only complaint I have is that I mentioned the Senior Discount that I saw on Angies List for 10%. I am 65 years old. The answer I got was that he couldn't remember what it said on the webpage. "It had been a long time since he entered that info on the webpage." Since I had looked at several providers, I wasn't positive that the 10% was on A to Z's webpage, but now that they have been here, done the work and I have paid, and I am writing this review, I have confirmed that on Angie's List it shows they have a 10% senior discount. I have an emailed copy of their invoice which my wife paid in full. (I was at work when they came.) Nowhere on the invoice does it indicate that there was a discount given. As happy as I am (and my wife was too) with there service and timeliness and professionalism, I think they owe me the 10% discount. Thank you.

The microwave in my GE microwave/wall oven combination unit stopped working. My husband called to schedule an appointment and was told they didn't work on GE appliances. So, then I checked the A to Z website and saw that I could schedule an appointment and that GE was a brand they serviced. That should have been my first clue to go somewhere else - but, A to Z came highly recommended, so I overlooked it. A few days later a technician came to my home. He seemed to not know what he was doing. He had to call several people, and finally determined what he thought the problem was -- control panel. However, he also mentioned that the problem may not be resolved with just that, and that I could be looking at other parts to the tune of $600-$700 each; eventually he recommended that I just try to get a replacement microwave. The part came in and the same tech came out to install it. Sure enough, it didn't work. I was ready to toss my $3000 unit to the curb when I decided that it was worth the effort to contact another company. The tech from the other company came out, immediately found what was wrong, and even disconnected the microwave from the oven so that we could continue to use the oven without having to flip the breaker on and off until the part came in (the microwave hummed when the door was closed - so to use the oven, you had to leave the microwave door open, then shut off power to the entire unit when done). The part came in yesterday and the tech came out today to install it and it's now fixed! Hallelujah! I almost tossed a $3000 unit when all it took to repair it was a $125.75 part. Glad I decided to go with someone else, and I'll continue to use that company in the future

They scheduled a couple days out but called that afternoon saying they could come to work on the dryer. The problem was determined to be the computer after a detailed diagnosis by the technician. He was concerned about the parts supplier not having the part in stock and taking 2 days to get it in. The tech overbooked that day to be sure to get to put the part in after he picked it up at the parts supplier. He did not want us to be without the dryer any longer than necessary. Totally professional business. Service tech was very knowledgeable and was thorough in his work. My family will call them for any work if possible in our homes and will try to get them even for warranty repairs by the Whirlpool/Maytag company.

Technicians called ahead and arrived on time. They spent approximately 30 minutes diagnosing the issue. They determined that the burner and switch had shorted out, and that the glass cooktop had also cracked. They stated parts would need to be ordered, they scheduled a follow-up appointment the following week. For the follow-up appointment, the same technicians again called ahead, and arrived on-time. They completed the necessary work in about 1 hour and demonstrated that the cooktop was now operating properly. They also answered my questions regarding how to prevent issues in the future. All in all, the service was prompt, professional, and efficient.

He quickly diagnosed the problem and fixed it.

This was our second time using the company, and it was a very good experience. The technician arrived on time, substantiated our belief that the units needed to be replaced, and was very helpful when suggesting brands as well as where we should go to get the best price.

It was not clear which of two parts (replaceable) were at fault for the problem. However, the cost of the two parts and the labor to install them made it uneconomical to repair the oven again. The repairman gave us an honest picture of the situation.

My Whirlpool washing machine stopped working because the lid lock mechanism was faulty. I called a repairman I found on Angies List. After running a diagnostic, he could not find what was causing the problem, but it was working again. He told me I might want to contact Whirlpool if it happend again, as the washer was less than two years old, and they should stand behind it. Three weeks later the same issue happened again, so I contacted Whirlpool. They told me they would pay for the part, but I would have to have a Certified Whirlpool Repairman to fix it. The first repairman was not Whirlpool Certified, so I called A to Z Appliance Repair. They advised me that I would have to pay the $69.99 service call plus labor. The repairman was there on time, but was rather curt and demeaning. When I greated him, twice, he did not respond. He didn't bother to look to see what my name was, and addressed me as and quot;Young Ladyand quot;. It is quite evident that I am not a young lady. After he installed the part, he asked me if I knew how to operate the washing machine. Apparently, he thought I was the problem. The charge for his 15 minutes of work was $152.00. $69.99 for the service call and $72.45 for labor, plus tax. I feel the charges were way overpriced for the time it took him.

Dryer was making a bad noise--sounded like something was rubbing. They came out--took dryer apart and found a golf tee had escaped into the belts and drum inside--got it out and were on their way. Very courteous and straight into fixing problem!

He's really good, the service is top notch, I'd give him 5 out of 5 stars.

Would NEVER suggest or recommend this company to anyone. The tech first came out and diagnosed the problem but said he had to order the part. He then came back a week later with the part but said it wasn't exactly right. He then had to order another part. He came back again and once again said something else was needed to fix the washer and dryer. He said it would take about one week to get in this final part. We made an appointment 10 days out to allow for a little extra time for the part. I took off work early for the scheduled repair in which they gave us a window from 3:30 to 5:00 pm. 4:50 rolls around, 10 minutes until the window was up and the tech has still not arrived, so I finally called the company. They advised me that the part didn't come in and the tech would not be coming. I asked the lady, who was very rude, if they were just not going to call and tell me that they weren't showing up and she said while I was on the phone with her the tech happened to call in and advised them the part wasn't in. How convenient that the tech just happens to call at the very moment I did! What a coincidence! They rescheduled the appointment for the following Wednesday with a window of 4:00 pm to 7:00 pm. We received our confirmation e-mail for the appointment the day before and confirmed. Then again they called us very shortly before the tech was supposed to be at our house and cancelled again stating the part still wasn't in. They advised they would reschedule the appointment to that Friday, 06/07/2013, for the same time window because that is what worked with our work schedules. So today we get the confirmation e-mail and they just changed the time window from 1:30 to 3:30 pm without any notice or question to us. This company has no customer service whatsoever! AVOID!!!