ROOTER KING PLUMBING & DRAINS

Our initial impression was that we had contracted a good company with a good business ethic, in spite of learning from Angie's List that the company already had an "F" rating. We eventually learned why and exactly how the "F" rating existed and occurred. Rooter King dropped the ball and left our residence a mess for months. Storm drain still backs up. Initially responsive, appeared professional & thorough. City advised "no permit" issued or recorded. Took total of 3 diggings on property to find problem causing back-up & never fully completed job. No inspector on site and no copy of permit. Price changes and increases due to additional digging. Demands for additional payments, pressure and delays. In spite of anxious pressure, don't make full job payment until job is completed.

They made a huge mess of the kitchen and didn't resolve the problem. They tried to snake out the clog through the kitchen sink, instead of going down into the basement and doing it the proper way. They tried to tell us that the job would require digging up a drain line and concrete in the basement and that it was going to cost at least $800, but could be more. They flat out lied and said a portion of the piping was actually shut, and it was not, plus there is no way they could have assessed the problem in as little time as they were there. I had another plumber come out the next day and he completely resolved the problem in about an hour, with no costly dig up. I feel this company was being dishonest and trying to drum up more business by making the problem out to be much larger than it really was. I've called to complain and the man who answered was very unprofessional, he used bad language with me, was abrasive, and then hung up on me.