Stewart's TV and Appliance

It was so refreshing to experience excellent customer service. Imagine the customer being treated like a customer in today's world. It was so retro '60's, when a merchant was thankful and worked for your business. I have since told anyone interested in purchasing appliances to definitely shop and consider Stewart's.

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Very professional and timely. Came out quickly to assess why our refrigerator had stopped cooling. Ordered the part and promptly replaced it, just a few days later. We are completely satisfied with their service, and will gladly use them again.

The selection was okay. I was surprised that Kitchen Aid didn't offer a better quality under the counter refrigerator/freezer. It makes a loud sound once it was installed. It was actually stated in the Kitchen Aid booklet that it would make a sound so it's not a factory error. They did come out and replace the fan, although it still has a very high ringing sound. Neither Kitchen Aid or Stewarts will take the product back.

It was good. They were fast and accurate! It hasn't broken since.

They had good selection and brands to choose from. I was pleased with the salesman because they were able to accommodate me and deliver several things at once, but the delivery man nicked the walls when bringing in the items. I was completely happy up until the items were delivered although the quality of the actually appliances was good.

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Let's turn back the time when purchases were made at a small family-owned store. That's what it's like to shop at Stewart's in Elyria. Excellent prices and selection. But what Stewart's absolutely excels at is superb customer service, a commodity lacking at big box stores. They addressed my problem swiftly and solved not only my short-term problem, but promised a fix that would address the problem long-term as well.

Frigidaire double wall oven installed in April 2012. First used the self cleaning feature in June 2012. After that the top oven would take forever to get to temperature, and could not hold temperature after reaching it. We had technicians here 4 times over the year to try and fix it. Control panel was replaced twice, and other solutions tried. Finally in April I called again to say it was still not working properly, and the service person on the phone left me a message that I was probably not using a proper tool to measure whether it was holding temperature or not. I insisted that it was not working properly and they sent out another technician who found that the plastic connector to the bottom element of the top oven had burned out badly - probably when I first used the self cleaning feature in June 2012. He replaced it and the oven has worked fine since. So for almost a year I had no heat from the bottom element, and I was told by Stewarts that it was me using the wrong tool to measure, not the oven! The technicians who tried to fix it before were very nice, but I was very unhappy that the service department was putting the problem on me and not the oven! Since then I have heard nothing from Stewarts - no apology for my dealing with this problem for almost a year. Update: I have since received a note of apology from Stewart's with gift cards. Oven still working fine :)

They are very reliable. They take care of servicing, whatever they sell too, so they are reliable. I had a warranty through them for a five year warranty for the refrigerator.

We had problems with the range. It was still under warranty and they repaired it at no charge. I would really recommend them.

They took the old one out and plugged the new one in they were probably only here about a half hour. They were real good I would recommend them. they have a big showroom and the salesman was nice.

Poorly, our 5 month old ice maker was leaking and freezing the ice into a lump. Stewarts wanted $95 for a service call and would not cover parts or labor. She said we were 2 months out of coverage, they cover 90 days. We had it serviced by AAA Appliance Repair and the problem turned out to be improper instalation by Stewarts.

I got the best stove I could get. They are a family owned company and they do their own repair work. They have been in business for a long time. The salesman that sold me the stove explained to me why I shouldn’t get a different stove, and he showed me another one that was last year’s model. He saved me some money that way. He showed me all of the features and it was exactly what I wanted. One reason why I use them is because I'm a widow and I don't have anyone to fix things; they have a good reputation for coming out and doing their own repair work.

It was very hot at the time and my Living room window air conditioner was going bad. I had a casement type and only one other store had the type and size I needed. I decided to buy it here as it was local and I have bought products here before and I was satisfied.The price was reasonable. You can also drop off your old air conditioner with them for disposal. It was a satisfying experience.

We called for a service appointment, and the scheduler was very clear about their prices and policies. They set up an appointment for the next week. The serviceman showed up during the appointed time window, inspected the microwave, and corrected the problem. The door button is working correctly now (we waited a week or so before submitting the report, just in case), and we are happy with the outcome. We appreciate that they do not charge more than their regular hourly rate for a follow-up visit if they need to order parts (in contrast to the larger first-visit fee), but it would be nice to have the option to pre-order possibly needed parts, at our own expense, in case a second visit would be inconvenient to schedule.

They where very friendly. They where very helpful when I had gone there to get the washer. They had set up a time to come over and put the new washer in and they took the old washer out.

They are very knowledgeable, friendly and honest. I felt very confident in them and I would definitely go back.

Salesman, Scott Haag, was very knowledgeable about each of the brands. He was not a high pressure-type salesman. We had researched with Consumer Report's the energy/repair ratings for each appliance before arriving in the store. Mr. Stewart gave a very fair discount on our total purchase. The appliances were delivered timely. All of the old appliances were hauled away. The installer ran into difficulty installing the microwave over the range (he could not drill through the wall to install the electrical box.) However, that was no fault of his. Thus, we will research Angie's List for a competent electrician to finish the job.