Drake Heating & Air

Excellent The Drake staff arrived on time and introduced himself. He then completed the maintenance check on my furnace to ensure everything was working properly. Mr. Vest shared pictures of the inner working parts of the furnace, to provide a better understanding of how my furnace was working, changed filter and also checked the thermostat.

They come every six months. I am on a maintenance program. I have been using them exclusively for years. They are always honest. They are clean. They come on time.

They are fast. They come out right away. They are honest.

Drake had the most reasonable price for coming out on a Sunday. They showed us what was wrong with our A/C unit and explained everything they were doing as they did it. Great job!

We they are fantastic! They always call ahead to see when would be a good time to schedule. They always show up on time and call before they arrive. They also take care of our rental house next door. They are very trust worthy and we use the same service guy so he is familiar with everything in our home. We have always been happy with them.

They are very clean and always talks over what is wrong or needs to be done.

Very professional sales rep came to the house and provided multiple options to replace old AC unit. They provided the lowest quote from any of the other companies, but still way over priced for the job. Saved nearly 3000 dollars doing it myself. I have also had Drake come out to repair my furnace before They are the only company that shows up when they say they will. I had three other companies just never show.

The technician was very nice and professional. He answered all of our questions without making us feel dumb. He checked the coil to make sure it wasn't frozen, then checked our outside unit, found there was no freon in it. (House had been empty for 2-3 years previous to us purchasing it). Gave us options, unlike the previous company, then recharged the freon and checked our filter to make sure it didn't need changed. House cooled down within a couple of hours so that we could sleep. Will be calling them again without hesitation.

Air conditioner stopped working (on Sunday, of course). I called the 800 number which is an answering service. The Drake technician called us within 15 minutes! He was here in 1/2 hour! Had to replace the condenser. Did a full check up on it, too. A bit pricey but I understand, it is Sunday. We were very impressed with the speed of his response and in his professionalism. We have always had a good experience with this company.

It went great! They were done in one day and they didn't leave a mess. We were so happy with their work. We had used them in the past. They helped us keep our old unit going, with getting piece to replace when other Heating Air wouldn't even look to see that they could replace it. That is why we went with Drake. They always try to do what the customer wants. Very good service. They will be doing our twice a year matenence on the unit.

They did everything they said they would do and showed up on time. They put down tarps to keep everything clean. They cleaned up after they were done and showed me everything they did. They also had me check everything to make sure it was working right before they left.

They provide great customer service and they are very professional and efficient. I would use them again in the future

Quoted price was competitive, but not the lowest, but felt they would have done a great job.

Pleasant to deal with. Were on time, clean, completed work exactly as quoted. Would recommend

This is the second time we have had Drake do work on our house. The first time was on our previous house and when Steve Chrismer (the owner) came out we were pretty sure (there is always some hesitation) his company was the one for us and we were not disappointed. We had a very difficult set of problems and they handled it as if it was routine. The Drake team did a great job and my wife felt very comfortable having them in the house when she was there alone with them...or when she had to step out to run some errands. Ron, the main technician, was incredibly courteous and just a good person to be around; he is also an extremely hard worker. So when we move to a new house they were the ones we called upon to correct our new house. Our current house had absolutely no airflow in two of the rooms and almost none in the other two, in the upstairs. The entire upstairs was stagnant, and you could feel the temperature difference as soon as you started walking up the stairs. We asked the previous owners what they had done, and they said that was why they had installed ceiling fans. Those didn't move the air enough during the hot days we had in August...it was literally in the mid-80s with the AC running at full-blast--the downstairs was in the 60s. It was very uncomfortable and the electric bill was going to be even more uncomfortable...which the first one was...it was actually painful. Steve came out for the quote and remembered us, and was asking about our boys before he even saw them. He laughed when he started looking at our problem and asked me why I pick houses with bad HVAC systems, I told him that it was to help keep him in business. We specifically asked if Ron could be back as part of the installation team and if they could meet a tight dealine because we had family coming in from out of town. Steve referred us to Wendy (Ops Coordinator) and she worked with us to meet our deadline and to make sure that Ron would be leading the crew. Lots of stories of the work and the problems they found and fixed, but the bottom-line is that on the first night after Drake was done my wife actually complained that the AC was working a little too well and that we needed to turn the thermostat up...it was exactly what we needed and the house has been a lot more pleasant ever since. Truth be told we did find one problem with one of the runs they did, and another problem from the original company. But Ron returned quickly to correct all the problems, and even fixed another issue (also from the original company) and made a quick correction (no screws in a duct connection) and cleaned up and was on his way. I don't plan on buying another house, but if I do, I will ask Steve to take a look at the HVAC before we make an offer. In conclusion, I highly recommend Drake for any of your HVAC needs as they have twice proven that their workmanship is of a high quality and that they stand behind their work. Also, in case you are wondering, I am not naming the previous company as I didn't have them do the work and I don't know what exactly was contracted with them and what was done when the house was built.

They did a good job. Their work was good and their products were excellent.

We bought their "Sudden Service" membership which gave us a system check-up for the AC in the spring & the furnace in the fall. With this membership, if your system breaks down they come & fix it ASAP regardless of the day or time. Our AC broke down on July 4th weekend - extreme heat. They came within 12 hours on Saturday & fixed it quickly. (I have no problems with it taking them 12 hours to come out as we were having quite the heat wave & I figure they had a lot of member-customers who had called before me). Contrast this with a similar membership with another company who promised quick service to their members. I had called that company Friday morning to report our AC was down. The soonest they could get to us was the following Wednesday afternoon - five & a half days later!

Note: For a shorter read, simply jump to my conclusion at the bottom. The Installation (A-) August 2009: I was very pleased with the installation crew and their professionalism. I was comfortable leaving the installers alone in my home and felt that they were doing great work. My only issues were that it took them almost a full week and they let my dog out of the house to roam the neighborhood twice. Neither of those were huge issues with me. First Issue (A+) October 2009: Shortly after my systems were installed I had one small mechanical issue and Drake quickly replaced the part. During his visit, the technician provided me with some helpful maintenance tips. His service went way beyond my expectations. Second Issue (D) January 2010: While remodeling my home I discovered that at least one duct had not been cleaned. I contacted Steve and he offered to re-clean the ducts. I declined since I was remodeling and would need a complete cleaning when finished anyway. I explained to Steve that I simply wanted to point out his crews oversight . Third Issue (F) January 2011: I contacted Drake because my UV bulb was not working. I was told that it was out of warranty and that I would have to pay parts and labor to replace it. After getting off the phone I checked with Sanuvox (the bulb manufacturing company) and found that the bulb had a 3 year warranty. I called Drake and explained that the bulb should still be covered and provided a contact name and number at Sanuvox where this could be verified. An appointment was scheduled for my bulb replacement. The next day I received a call from Kristen at Drake to explain that the bulb was in fact covered but that I would have to pay a $50 service fee. I expressed my displeasure that I'd be required to pay any amount for an item covered under warranty and Kristen explained that-that was their policy. I asked to have the bulb sent to my home so that I could replace it myself. I told Kristen that I understood that by installing the bulb myself that I would void any further warranty. Kristen replied that I did not have that option. I would be required to pay Drake to install the bulb. I kept my appointment thinking that it would be worth $50 to keep the 3 year warranty on the bulb and maintain the integrity of the system warranty. The next day Kristen called to tell me that Drake would only order the bulb if I would agree to pay full price for the bulb if it turned out that there was another issue with the system. (The bulb cost $180.) Kristen explained that the issue could actually be a faulty ballast. I then spoke with Chris (a Drake technician) who explained that the only way to determine if the ballast was bad was with a working bulb and that they do not carry extra bulbs. Bottom line: Drake was asking me to pay for their diagnostic tool. I called Kristen back to explain what Chris had told me. I got a lecture from Kristen explaining that I should have never called and said that I need a new bulb. Rather I should have said that my bulb was not working so that they could diagnose the problem. So her solution was to schedule a technician to come and diagnose the problem ($50). Having already spoken with Chris I knew that he would show up with no bulb. He would then ask me to purchase a bulb so that he could return to test the system. (Another $50 plus the cost of a bulb @ $180.) When he returned to test the system and found that the ballast was bad he would then re-schedules another appointment to replace the ballast. (ballast $0, another service charge $50). My total cost to have a warranty part replaced: $330. The irony is that I could go on-line and purchase the bulb for $160 and replace it myself. After doing all of the diagnosis myself it turned out that my ballast was bad. Drake provided me with a ballast at no charge since it was under warranty. But I also had to replace the ballast myself. Fourth Issue (F) January 2011: While diagnosing the issue with my bulb I discovered that a crucial component had not been installed which effectively rendered my UV light useless. I would have never known this if I hadn't opened the system up myself. Conclusion: If I did not have the technical ability to diagnose and replace the faulty part myself I would have paid Drake $330 for a bulb (that I didn't need) and a ballast (which was covered under warranty). My warranties with Drake are worthless. They kept trying to sell me a service plan that would have cost hundreds per year but if I had their service plan the only thing that it would have saved me was the $50 service fees. I would have still paid $180 to replace a warranty item plus the cost of their service plan! I'm better off severing all ties with Drake and making repairs on my own. An overall grade of 'F' may seem excessive considering that installation and the first issue received an 'A'. The reason that I firmly believe that Drake deserves an overall 'F' is simply that when all things are considered I simply cannot trust them and my entire decision to hire them in the first place was based on trust. An 'F' for Professionalism despite the fact that I had great interactions with Steve and the service technicians is totally based on my interaction with Kristen. I felt almost like Drake hand established some sort of "Good cop/Bad cop" system in an attempt to keep the customer happy while not giving an inch. Once the sale is complete and the system is installed it is up to Kristen to maintain professionalism. Her unprofessional attitude reflects poorly on the entire company.

I heard about them about 15 years from the secretary in my office. She raved about them. They were out last month. We have a membership with a discount. If we have an emergency, we're at the top of the list. When they checked the A/C, they found a major part that was broken. The part was under warranty by two weeks. We had them come out and fix it. They are punctual and professional. They are very thorough. Everything about them is wonderful.

They come out every 6 months to check on the furnace and air-conditioner. We did not spend anything on the last service because we have a service contract. They are always very professional and prompt. They are clean and do a good job.

It has been a cold winter, with overnight lows in the single digits. I had to take the whole week off work to be sure pets were okay and keep pipes from freezing. Furnace was fixed after 3 days. I was asked to pay the first $550 without the furnace operating - I couldn't believe it. I was told that the part was bad and I had to pay even though the furnace wasn't working yet. I have asked for the "bad" parts and part numbers so I could do some investigating on their charges. They have refused to furnish either to me. My receipts just indicate that work was done. Unbelievable.

Two men came out. One used the toilet and stunk up the house. The other joker tried to convince me that I was not within the law with how my heating was set up and needed to purchase $3,000 worth of updates with them. The date that they came out is approximate as I have not used them in a while nor ever will again. These guys are liars and try to push their costly products onto you and then convince you something is wrong when it isn't. Old people and blondes beware. These guys will take you for all that you're worth if you let them. I left them and went with Detmer & Sons. I'm happy now.

Always real polite -- always puts their yellow booties on --- always cleans up after themselves --- the warranty plan is for one year -- you pay once a year and then they come out and service, clean, check either furnace in fall or ac in spring. The only thing, is that you have to call them to schedule appointment and i don't always remember.

They were very professional and they had the best quote. The installation crew was very, very good. They did the job really, really well and we were very happy with them. We had an issue with it the day they left and they turned around and came right back to fix it for us. It was a small water leak and it was minor. We had gotten three or four quotes.

They provide a timely estimated. Schedule the installation according to my schedule. They were on-time, professional and tidy. 3 or 4 months after the installation I could hear a shrill noise when the fan was running. they came out immediately and replaced the faulty part.