I spoke with Joe on the phone on Wednesday. He seemed very nice and I had called him because of great recommendations on Facebook. He gave me some insight and asked me to text him my address & phone number. He said he could probably stop by around 12:00...I received a text saying he was busy & if I can make it Friday instead sometime between 5:30 & 6:00.. I said no problem. Friday came & we stalled making dinner awaiting his visit. Well he not only didn't he stop by, he never called or text. We will never do business with him and we had a bunch of other projects for the future. Update: , today i was sent a text explaining what happened on Friday. I would have totally understood the emergency that ensued, but I still feel some text or phone call should have been done. We waited and delayed our dinner waiting for his visit. 2nd Update: After Joe came by on Monday, he kept with constant updates with costs involved. While the doors (Pella) were pricey, he offered quality. Unfortunately we decided to go less costly as we had other expensivey projects still to be done. I will definitely keep Joe in mind for these other projects.
Description of Work: I wanted the provider to give input for an installation of exterior french doors with 2 large side lights with the possibility of installation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Frasure Home Improvements
Thanks for the review on Angie's list. Just wanted to let you know the circumstances behind m failure to stop by on Friday. An 80yo customer of mine was called into the hospital while I was at his house. He had fallen while I was at his house on Friday afternoon. I made sure he was resting comfortably before getting home at 9:00 that night. I would be happy to reschedule our appt, and I do apologize for not calling and letting you know. That's was my neglect. I guess I'll have to hope he will right a review telling of his experience. I have never had a bad review for the work we have done. I hope you won't allow this one mishap ruin my online reputation
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Service Categories
Garage Doors,
Interior Painting,
Exterior Painting,
Lighting,
Insulation,
Fencing,
Drywall
FAQ
Frasure Home Improvements is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Frasure Home Improvements accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Frasure Home Improvements offers free project estimates.
No, Frasure Home Improvements does not offer eco-friendly accreditations.
No, Frasure Home Improvements does not offer a senior discount.
No, Frasure Home Improvements does not offer emergency services.
No, Frasure Home Improvements does not offer warranties.
Frasure Home Improvements offers the following services: any home improvements