Federal Elite Heating & Cooling

It went terrific. We had one hiccup and Federal stood behind their work and remedied the situation well beyond my satisfaction. This company has integrity. They don't try to jam products down your throat. The lead installer who came the first time, who installed my geothermal, Greg Peterson, is remarkably talented, very tidy and has a wealth of knowledge. So for the next two installs, I requested Greg and both times, I was equally impressed with his expertise and talent. Federal stands behind their work and they are honest and they do what they say they are going to do.

Federal was quick to respond and quick to get the new unit installed. While they are not the cheapest game in town, you get what you pay for. They have always been responsible and get the job done correctly the first time.

Fantastic!

As a homeowner for over 30 years I always dread trying to call to get reliable service done on the house. People never show up promptly, work is subpar, workers are unprofessional are just a few of the issues I have experienced over the years. Federal Heating and Cooling was one of the best home owner experiences thus far. A person to person phone call was handled professionally, followed by prompt service and a well informed follow up phone call from the technician. I will not hesitate to call Federal again for heating and cooling needs

Very well. They replaced failing equipment with new.

Very fast install.

Service was on time and the crew was great. They explained everything needed along the way. The new Unit is working great.

Our old water furnace broke down (23 years old) Repair was going to be very expensive. opted to replace with a new unit and also replace electric water heater with tank less gas unit It arrived on time, and the explained everything and cleaned up after they were done.

Great. Very friendly and honest. Reasonable price.

We started using Federal Elite in 2015 and were very happy with their service. So happy that we signed up for their preventive maintenance program. After several scheduled maintenance calls we started having problems with our unit being able to cool our home in early spring 2016. They made several attempts to fix it which included welding a cracked line. This would work for about a week and then they would come put some dye and Freon in to determine where the leaks were. This happened several times, some of which would be only Freon to keep it going until they were able to come back out. At the same time our carbon monoxide detectors started going off randomly and unannounced to me all of the Freon was leaking into our home where I live with my wife and two small children. During this time we experienced headaches, dizziness and a coughing spells. Our six year old was taken to the doctor for throat pain, ear pain and a cough during this time. Finally they replaced the line and it all of our symptoms went away. At this point they told me “the previous company” had bypassed our pressure switch causing our compressor to go out. I then requested to speak to the owner. I got the runaround from his office before finally being contacted by him. I asked him why the bypassed pressure switch was not caught on any of the maintenance they performed and of course there was no answer to this. I informed him of the issue with the Freon and told him, we would not pay to fix the unit. At this point he agreed that if I were to pay the cost of the compressor ($1000.00) he would not charge us for the previous trips and this would fix the problem. A week or so later we were having problems again. I tried to contact the owner and was told he was in the hospital. His service manager than came out, now he said it was a problem with the outside loop, it was too short? This is on a unit we had put in 5 years ago that has always functioned fine and passed several of his service inspections. His office then told me they would do no more until I paid the $1,000.00 for a part that did not fix the problem. They gave me a quote of $8500.00 with no guarantee to replace the loop. Finally after speaking with his office several more times and threatening not to pay until I spoke with the owner, he finally called me for the second time. I asked for a summery and quote in writing but never received one. I sent his office a reminder a few day later and still nothing. I will say everyone they sent to my home was very nice and professional although in my opinion his management team and office staff leave a lot to be desired. This has been an extreme inconvenience and cost us countless trips (I would guess 20+) and an unacceptable amount of lost work hours. We own a service based company and have an understanding of the time and effort they put into this but have no understanding of the lack of communication and disregard for our time, and especially the danger they put our family into by continually pumping Freon into a leaking unit and in turn into our home. Joe Miller/ President All Pro Overhead Door Systems, LLC 614-444-DOOR joe@allprodoors.com

The whole experience was wonderful from beginning to end. They were very professional, efficient, polite and worked quickly w/ no down time. I was totally impressed.

On time, reasonable, completed in a good time frame-sales people & crew were very considerate & polite. Excellent experience.

Salesman- excellent workers- excellent –worked hard – no breaks- very informative- classy company.

The crew arrived on time - actually 2 of them - one to clean our duct work and registers (like new) and the installation crew. It took 3 days to install and hook up and they always arrived at the same time and quit at the same time.

From the initial consultation through the follow-up visit I could not be more pleased. They were very competitive in price. Were quick to provide and perform the installation. Professional installation and no mess for me to clean up. I would not hesitate to use them in the future.

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The serviceman came. I explained the problem to the technician. My outside fan on the air conditioner was not turning on. I had done extensive research on the internet and knew what the problem was. You tube is great site. The technician opened up the unit on the side and agreed it was the capacitor. I had not fixed it myself because of the fear of high voltage. He told me the repair cost would be around $125. I questioned the cost as I said these capacitors run less than $15 and the time to replace it is only 15 minutes. He looked nervous. He stated no "the capacitors are quite expensive'. Off course I did not believe him. He tried to convince me to add on a few more jobs which would cost another $250 to prolong the life of my air conditioner units. I do have 2 air conditioner units of which only 1 is working. I later decided I would just go with what needed to be done today, which was change the capacitor. I figured if they make $110 profit that would be fine after all the company has to make some money and pay the service guy. I stated the total would be $125 right? He stated no there would be $80 diagnostic fee. I stated I told you what the problem was. You simply agreed. I was hesitant to repair the unit myself because of the high voltage. At that moment, I ran inside and got my phone and showed him the price of the capacitor by googling the model number. It was only $18 on the first company that showed up on my i phone. I ended up not getting any work done. Prior to calling in the technician, I was told by the scheduler's from Federal Heating & Cooling the diagnostic fee would not be applied if the work was done the same day. The scheduler's also told me the technician would be thorough and would check everything out. The technician never even bothered to check my AC unit in the basement because he knew the problem was the capacitor has the stop was dome shaped as opposed to flat. I ended up ordering the part on line for $10 and shipping will be $4. The lady who I spoke to online said this was a relatively simple thing to install. Bottom line. Do your research before hiring any people to fix your AC units.