Services: Walkway landscaping, Grass seeding, Outdoor step construction Critical: Professionalism, Punctuality, Quality, Responsiveness, Value We wanted a brick walkway laid between driveway and garage side door of our home, so we called Schoenbrunn Landscaping thinking they did professional work (mistake #1). They asked for a deposit of 1/2 the estimate to do the job (mistake #2), and a week later sent out a crew of workers that did an absolutely unacceptable job. First of all, the bricks were the incorrect color, and where they needed to be cut in order to fit, they had very visible saw-toothed edges, that made the walkway look absolutely terrible. We told the company owner that the job was unacceptable and that it needed to be re-done. The company owner's response was, and I quote: "we shouldn't really worry if their job wasn't acceptable to us, since we were in the process of selling the house anyway." We allowed him to correct the problem and his staff re-lay the correct bricks (mistake #3). When finished, the second attempt was even worse than the first try (see pictures). 1. Entire walkway was uneven with house 2. Walkway was warped in different sections 3. Walkway drastically slopped away from driveway 4. Bricks are sinking causing unevenness throughout 5. Hardly any sand between bricks 6. Obvious large post-tumble chips in bricks that should have been turned 7. Displaced dirt was unevenly spread around walkway with large stones visible 8. After reseeding, straw was placed so thick (in some cases 3 inches deep) that it did not allow germination of new grass and was killing grass already present that did not need covering. 9. The workers truck left a large oil stain on our cement driveway. When my wife asked them about it, they responded, and I quote: "soap will take it out". 10. The workers left empty water bottles and cigarette butts scattered throughout property. After informing the company owner of all these issues, and that we were very upset with the unprofessional work of his staff, he responded, and I quote: "can I send my staff back to fix problem and get paid?" We informed him firmly that we did not want his staff back on our property to do the work, that he could take back his bricks, and that we wanted our deposit back. We never heard back from him. I am reluctantly posting this, so that anyone else considering this company (Schoenbrunn Landscaping) for a job, is warned of their unprofessional work, staff and owner. I gave one star otherwise I could not post, otherwise they deserve NO stars! Hire them at your own risk!
Description of Work: Brick walkway
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,900
Paul H.
11/2015
5.0
landscaping
 + -1 more
unknown
Description of Work: I found the owner of this business to be un-concerned about customer grievence. Case in point, a written quote from him for lawn mowing at $50 per week over-ridden by his employees who wanted $65 per week and later in the season the mowers arbitrarily raised the cost to $71 per week without even telling me. A call to the owner, Randy Kandam yielded no relief to this customer. He hasn't a clue on how to run a business or customer service. I can only caution would-be customers exercise great caution when dealing with this customer.One other concern: I contracted with Randy to have a brick patio installed in May...and that didn't happen til' September. Lotsa frustration on this customers part and my impression was Randy simply didn't care. His crews cut underground electric wiring during the course of their landscaping the perameters of my home...he was un-sympathetic or apologetic.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$17,000
Frank S.
02/2015
5.0
landscaping
 + -1 more
unknown
Description of Work: They planted five 6 to 7 ft pines great job
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Landscaping,
Lawn Fertilization & Treatment
FAQ
SCHOENBRUNN LANDSCAPING is currently rated 3 overall out of 5.
No, SCHOENBRUNN LANDSCAPING does not offer free project estimates.
No, SCHOENBRUNN LANDSCAPING does not offer eco-friendly accreditations.
No, SCHOENBRUNN LANDSCAPING does not offer a senior discount.
No, SCHOENBRUNN LANDSCAPING does not offer emergency services.
No, SCHOENBRUNN LANDSCAPING does not offer warranties.