SCHOENBRUNN LANDSCAPING

Services: Walkway landscaping, Grass seeding, Outdoor step construction Critical: Professionalism, Punctuality, Quality, Responsiveness, Value We wanted a brick walkway laid between driveway and garage side door of our home, so we called Schoenbrunn Landscaping thinking they did professional work (mistake #1). They asked for a deposit of 1/2 the estimate to do the job (mistake #2), and a week later sent out a crew of workers that did an absolutely unacceptable job. First of all, the bricks were the incorrect color, and where they needed to be cut in order to fit, they had very visible saw-toothed edges, that made the walkway look absolutely terrible. We told the company owner that the job was unacceptable and that it needed to be re-done. The company owner's response was, and I quote: "we shouldn't really worry if their job wasn't acceptable to us, since we were in the process of selling the house anyway." We allowed him to correct the problem and his staff re-lay the correct bricks (mistake #3). When finished, the second attempt was even worse than the first try (see pictures). 1. Entire walkway was uneven with house 2. Walkway was warped in different sections 3. Walkway drastically slopped away from driveway 4. Bricks are sinking causing unevenness throughout 5. Hardly any sand between bricks 6. Obvious large post-tumble chips in bricks that should have been turned 7. Displaced dirt was unevenly spread around walkway with large stones visible 8. After reseeding, straw was placed so thick (in some cases 3 inches deep) that it did not allow germination of new grass and was killing grass already present that did not need covering. 9. The workers truck left a large oil stain on our cement driveway. When my wife asked them about it, they responded, and I quote: "soap will take it out". 10. The workers left empty water bottles and cigarette butts scattered throughout property. After informing the company owner of all these issues, and that we were very upset with the unprofessional work of his staff, he responded, and I quote: "can I send my staff back to fix problem and get paid?" We informed him firmly that we did not want his staff back on our property to do the work, that he could take back his bricks, and that we wanted our deposit back. We never heard back from him. I am reluctantly posting this, so that anyone else considering this company (Schoenbrunn Landscaping) for a job, is warned of their unprofessional work, staff and owner. I gave one star otherwise I could not post, otherwise they deserve NO stars! Hire them at your own risk!

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The man treated the yard...showed up almost 2 weeks after he was supposed to. Didn't get a bill so called and they had sent to wrong address ...a completely different address...I don't get how that happened when they knew what address to send them out to do the one treatment they did! Thought I had them straightened out with our correct address and still no bill!!! Called them Again and they still had wrong address!!! So we finally get a bill for that!! Pay it and get another bill in the mean time!!After it was paid!! We were to be put on the schedule to be reseeded and arrigated...that NEVER happened..called them 3 weeks after they told me there we were getting this service done the next week...but no one there can tell me who I spoke with!! Was too late to have these services done told them to just cancel us period...and they cared so much about losing a customer their response to me was OK!! Not I am sorry...not maam can we make this right...not anything to convince us to stay...JUST OK!! Like they don't care who they have leave and who stays!! My fiancé called them they hung up on him 2 times!!! Denied him to talk to an office manager or the owner wouldn't even tell him who owned the place!!! Customer service is HORRIBLE there...services are HORRIBLE there!!!