MORRIS HEATING AIR COND & PLUMBING

Luckily the owner was able to estimate the cost of the job without photographs and by telephone for $600.00. After purchasing the faucet myself, two workers arrived at 9:45 am and assessed the situation. Both left at 10:45 to get parts and returned at 1:15 pm to begin the work. Upon completing the work at 4 pm, we were shown how the faucet worked. I was told the job took longer because of difficulties with the drain pipes. After several weeks I received a phone call from Tina asking about the bill. Not having received a bill, I asked for the total amount due and was told $900.00. During a later phone conversation with the owner, he verbalized the job taking longer than estimated and it being difficult to determine possible issues without actually seeing the project.

They came to the rental property. They changed the things that needed to be changed out and they fixed what had to be fixed. Then the furnace wouldn't run after that. They found the problem and told my renters they hoped they had good insurance because the house was going to burn down. There was soot build up. They called my husband and said there was a leak and it was going to have to be replaced. He didn't mention anything being unsafe or house burning down. We didn't know what they had said to the renters. My husband called the owner and he didn't apologize and that was the end of the conversation. The furnace is being replaced but, not by them. We have six rental properties and it happens all of the time and I would not use them again.

They charged us for the new water heater instead and said that is what we wanted! Who doesn't use a warranty if product goes bad? I paid for labor and parts and explained in a note that they had not enacted the warranty. Since they still charged us full price for the water heater, which was under 100% warranty. When my husband called to ask what was going on "Tina" said don't ever call us for service again". This is a company that does not want to stand behind their company warranties. They wanted us to pay the full $450 for new water heater (mind you it's still under 100% warranty) plus labor and parts. No problem with parts and labor. Very poor office person, rude and crude.

They were very professional. They showed up a little early. We were new to the house and he showed me how to use the thermostat. He cleaned everything and showed me how to clean the outside of my air conditioner. He went above and beyond what he was supposed to have done.