Total Home Pros, LLC

The Total Home Pros team showed up as scheduled and began the work we requested. We have been serviced by this company for approximately 3 years and are always so glad to see them when we have a need to call them to come out. They are personable, engaging to the proper extent and knowledgeable in the work to be accomplished. They get it done! Here is a partial of the email I sent to their office after they worked at our office today. "Once again, your team - this time Joel and Danny as we always appreciate the talents of Todd as well – arrived and provided excellent service for our Support team. The gutters (now guarded) look great, then they stepped in to remove and remount a couple boards and efficiently and quickly replaced a lap drawer to the desk where the boards were mounted, as well as the various additional items we requested. Thank you Total Home Pros LLC for your service. Their attitude and willingness to serve and provide the service as we requested is REFRESHING AND APPRECIATED.

Bert (owner) quoted the work and the pricing was extraordinarily good. That should have been the primary warning sign. They sent skilled and unskilled labor to start the job as agreed, The field labor generally played their role well in the early stages. As the job progressed it became clear that Total Home Pros didn't really have access to all the trades necessary to do their quoted tasks. They leaned on the 1 skilled laborer assigned too heavily and that person got frustrated with the work. He refused to do some tasks quoted which we contracted with other subcontractors. He had to be coaxed back to complete some 1/4 done work phases. Then, Total Home Pro's (THP's) left the field with drywall work that hadn't been finished (plumbing caps exposed, unsanded drywall while quote said drywall would be "paint ready"), with plumbing work partially done (old plumbing disconnected and reconfigured but new sink not plumbed to water supply or drainage) and carpentry partially complete (kitchen cabinets raised in elevation with unfinished lumber just painted white but not finished to cabinet quality). Nearest we could tell, the invoice about matched the hours they spent at a reasonable rate/hour of labor but we will have to general contract the completion of most facets of their work. Contractors may not relish doing the difficult finish work left by THP's. THP's position is that their quote didn't include sanding walls , plumbing drains, finishing cabinetry, etc. Total Home Pros did refer an excellent electrician who finished many tasks quoted (and many others too) at night while moonlighting from a day job which has created project delays but we are thankful to have him. If you are looking for a contractor who quotes by the task (not hours incurred), will finish the portions of the task quoted that work for them, bill you a reasonable amount for their hours incurred and leave the field for you to finish the work, Total Home Pro's is your firm.