The Problem Solvers Llc Plumbing Heating Cooling

I would recommend them to anyone. Been working with them for years and they set the bar for service and follow up.

I have been using the company for about 11 years. They are punctual and are very friendly. They are neat in their work and pretty knowledgeable. They will stand behind their work. If Randy or Aaron are available they usually send them out for us. The office staff is friendly and willing to help. They make scheduling easy. The contract we have with them saves us some money on their service. They make you a priority as well for any type of service.

I had installed a kitchen faucet but failed to make a tight connection. I had to leave town so I called The Problem Solvers to see if they could tighten the fitting. I was told that the service charge would be $45.00 and if they did any work then that amount would be included in their price. I called on a Thursday and they were to be at the house on Monday. The technician arrived on time and my son (20) let him in. I called my son to ask how things were going and he told me that the technician told him that the total cost to repair would be $276.00. I asked my son to put the technician on the phone. The technician told me that both water lines leading to the faucet needed to be replaced (I replaced them after my return at a total cost of $15.00 from Lowes) and that the line leading to the pull out faucet hose needed to be repaired. I asked him how much the service charge was and he told me it was $45.00. I told the technician to ensure that the water was turned off under the sink, get his tools and leave. He left an estimate that stated “Repair std faucet. Disconnect water lines and sprayer hose under kitchen faucet apart. Replace supply lines and reconnect everything properly. I called my son later and he told me that he had to pay $55.00 and not the original $45.00. I looked at the receipt and printed on it was an “Environmental Fee” of $10.00, something I was never told about. I could not believe that they wanted to charge me $276.00 to repair a kitchen sink. I feel that either their rates are ridiculously high or the technician was trying to take advantage of my son. I understand that they are a business and need to make money, but $276.00 for repair a leaking faucet?

The only thing with The Problem Solvers is that when they came in and they found out I had a busted shower head, they gave me a price on it and he unscrewed the shower head, there wasn't anything further damaged; he put some putty on it and screwed it back on and charged me $300. I don't ever intend to use those guys again. The guy was courteous and he was on time. He seemed like he knew what he was doing and he was very professional. He wasn't there for five minutes. And five minutes of time, that's $60 a minute. I don't think that even comes close to being equivalent of what he did.

They had installed an air conditioning unit the year before and when they came back to service it, they discovered the tubing had leaked and damaged some of my things. They didn't offer to do anything about it. The only reason I called them to look at the furnace is that they're the ones who installed it. They told me it had a cracked heat exchanger and gave me a quote to replace the furnace. I thought they rather pressured me and when they found out that I wanted to wait and check Angie's List before I agreed to anything, their attitude change very quickly for the better. They also told me that there could not be a higher efficiency unit placed in the space provided, although I ended up getting a higher efficient unit installed by a different company.

Had a toilet that was leaking at the base. Needed a replacement of the wax ring. The service was rather time consuming (1.5 hours) for what he had to do. I thought the price was rather steep as it represented almost all labor and very minor part cost. This worked out to be about $200/hr. They will not give you an estimate or range over the phone and now I know why. When you have a leaky toilet and you schedule time for them to come out who is going to send them away and start the process all over with another plumber.

I originally called this company because I had a serious drain problem on a Sunday and they had emergency service available. I ended up not needing immediate service and was able to have them come out the next day. They came out as planned, explained the service to my adult son and then to me on the phone. They performed the service and informed that to enforce the one year warranty provided I would need to have a camera inspection (at no charge) and I would need to be present to confirm the drain was properly cleaned out. Those camera appointments were only available at 9am, noon, and 3pm. I made a 3pm appt and took off work early. They were about an hour late to the appt but it was because they were delayed in completing another job. The camera inspection was good and the drain was very clean so overall I was pleased. However, part of the camera inspection was a sales pitch for a drain liner as a "preventive measure". The claim was that this would prevent a future requirement to dig up the yard and install a new pipe. However, I could see through the inspection that the pipe was in excellent shape and pointed that out to the inspector. It's valid that this might prevent a future problem but I felt that the main reason for the inspection to "validate" the warranty was to sell additional plumbing work ($6000+). I gave a B grade because of the cost which I felt was a little high and because of the attempt to sell more services during the inspection. The work itself was A work. I said I wouldn't use them again because there is not an option for maybe. I may use them again because of the quality of the work and the follow through. However I would get estimates from other companies for drain cleaning first to know what the competitive pricing for this services is. I did not do this because it originally was an emergency and this company was the only one who I called that could come out. When it didn't end up being an emergency I should have done more research but I had already scheduled them to come out.

Everything went ok, but I was a little confused because they had initially offered to email me a picture of the tech, but someone else showed up. Later, I learned that the plumber was busy, so they sent someone else. I would have liked to have been notified ahead of time.

I called late on a Friday afternoon after another competitor listed here was slow to respond. I was given an appointment for Saturday afternoon and also put on a waiting list for Friday evening. A couple hours later they called and said they were on their way out! The man who came out was very thorough and professional. He explained why we were having some of the problems we called about and suggested several solutions. In the end, the work was more than we expected, so we have not had it done yet, but will use this company in the future.

They are pretty good. We don't really know about the price. We would continue to use them in the future.

The job went beautifully; the owner was great. I say definitely to use him; he knew what he was doing and knew what I wanted so he did not overcharge me for something I did not need. I will use them again in the future.

I really want to love these guys. They have enthusiastic sales and technical people, they have great reviews here, and I work with someone related to the business. Their prices are not low, but I knew that going in. We had 2 jobs done on one bill. Some second story gutters needed to drain better, and the sewer has backed up twice in 2 years. The second story gutter has chronically leaked, and needed to be removed, fascia board repaired and the gutter rehung, with another downspout installed. It took a couple guys a couple days to get it done, and they did a nice job. It finally drains properly. They have a very cool videoscope that lets you see into the sewers, and I did see the actual roots invading the clay pipes. He also mapped the rainwater drains and confirmed that they are clear. I didn't get to actually see this part, but they promised a DVD. They also used a high pressure device to clean out the sewer. There were a couple issues. Most irritating was that they missed 3 appointments to start work. They did call, with very good reasons, but when they called on a Thursday night to cancel Friday (emergency furnace replacement for someone else), I asked about Saturday. and quot;Oh, we don't work on Saturdayand quot;. By the third cancellation, they did suddenly work on Saturday. Second, when the gutter did come down, it was clear that about 20 feet of soffit would need to be replaced and braced with 2x4s. I understand, you can't tell until you get in there. Still, he told me the additional charge would be 1000 dollars, which seemed like a lot. Small thing, but they promised I could watch the scoping of the drains and have a record (DVD) but their USB stick didn't work and they couldn't deliver. I never did see the scope of the perimeter drain. Another small thing. The gutter guard fell off the night after install, and he had to come back to screw it on. These are things I can do, but since I am paying premium, I shouldn't have to. I did several other things that you shouldn't have to do when paying high end prices. I called several times. I complained to my co-worker, and that probably helped, since she called her inside contacts. However, that option isn't available to all customers. I did ask for an itemized bill, where I learned that they billed 40 hours at 130/hour. The 40 hours is probably generous, but close. 130/hour also pays for the trucks, the office staff and everything, but still, seems high, especially since they are apparently understaffed. I did decline to pay all the bill when presented, since I didn't have the DVD. I did agree to only hold back 100, but he was very nice and left without any money. Ultimately, they took the 1000 dollars off as an inconvenience refund. I had understood that he would rescope the sewer after the power cleaning, but he said no (my understanding was verbal only). When they couldn't produce the DVD, I tried to leverage that into a followup scope, but he initially gave another scope within one year (power cleaning warranted for one year, so I assume that if it backed up it would require another scope, so I thought I had that anyway). I asked for a voucher to have it done anytime in 2 years, and they agreed. However, everyone was unfailingly polite and cheerful, and the work is good. Take home lessons? Get it in writing, ask questions, and negotiate. I don't like to negotiate (code for complain), but I likely got my and quot;inconvenience refundand quot; of 1000 dollars because I did. They also knew that I would be posting a review here, and I think that helped as well.

They were excellent. They do an excellent job and they provide good customer service. They are good on boilers. I would recommend them.

Called and they were booked tight for a week or two because the weather was getting colder. After I explained we were moving into our new house the following week and the furnace was not working, they made time to squeeze us in. I was provided a specific time instead of a 4-hr window, and the repair man even showed up a little early. He identified the issue quickly, picked up the part, and repaired the furnace all within a couple of hours. Both the repair man and the office were professional and personable throughout the entire process. I would highly recommend The Problem Solvers based on this experience and will try their other services.

They performed the work very satisfactorily. However, they told us that our air conditioning unit was not in really good shape and had to be replaced. We got a second opinion and the second opinion people said that there is nothing wrong with it. They also said that it is running fine. It has a 15-year warranty and it is only 8 years old. They told us not to worry about it and we were fine through the hottest summer that we had in a long time. However, a representative from The Problem Solvers LLC came by to check our furnace yesterday and did it very well. In fact, we renewed our yearly service contract with them because we are pleased with the service we have had. It was $80 for the service that they did yesterday. It is $204 for the annual service contract which we felt was reasonable. When it comes to their punctuality, they are on time. They checked the system to make sure it was operating properly and determined that it was except for one problem which they brought to our attention. They told us what they would recommend, but we are not spending the money on that right now. We would and we are going to use their services in the future too.

They were very efficient and helpful. I felt that they were very honest with me.

Mr. Timothy Walsh, Too much miscommunication has taken place to date, so allow me to bring you up to full speed regarding where we collectively stand as of this date, 24 June 2011. Due to the damage Tom did to our lower level, his offer of $500USD off and the subsequent revelation that Tom had no such corporate endorsement to make said an offer, we agreed to have the $500USD offer converted into an annual preventative maintenance contract. I agreed, Tammy agreed, Casey agreed, PERIOD. Paperwork regarding the service contract was to be forthcoming once we made our final payment to TPS, (a vital mistake on my part). Additionally, you offset Tom’s disastrous performance here by purchasing me one new 50’ 12 gauge extension cord (destroyed during Tom’s texting and “working” here). Note: Casey did his level best to return our lower lever to an acceptable pre-Tom state. However, as you will see, not even bleach on our part can remove the scars left by The Problem Solvers. I think the old saying “a picture is worth a thousand words” says it all, see for yourself below: This is the “Braze while I txt my girlfriend” result. Torch in one hand, fone in the other. Professional results? Inexcusable! “Oh don’t worry, those are just my HVAC lines. What’s a little flame going to do?” (Any HVAC problem’s resulting from this damage, TPS will foot the bill, believe it.) “You don’t mind if I scorch your primary second story support columns do you? “What the heck, their only made of wood, how bad could that be???” Unbelievable! “Hey look, I did not burn your house down but I did leave a nice, clean, s*** free wall for you to clean-up later, wasn’t that nice of me?” Unforgivable! So let me lay it out for you, by the numbers:and middot; TPS owes me a new, clean installation of the WC along with clean up of the aforementioned disaster. Done by Casey, to the level achievable given the damage left behind by Tom.and middot; TPS owes me a new extension cord, per above. Done by you (Tim, the owner).and middot; TPS owes me a $500USD value “preventative maintenance contract” at no charge!o Verbally committed to by your staff (Tammy, Casey) “after I paid my balance.” To my dismay, no contractual paperwork to back-up your company’s commitment to me over the next year, has arrived in the mail, once I paid my balance in full. Item is of top priority for resolution!and middot; TPS owes me a one year parts and labor warranty on the entire Water Commander installation. Ongoing. Casey is the technician of choice for this home/installation. I think that about covers it. I am sure you will come to the same conclusion after you have had a chance to study the photo’s and the follow-up care agreed upon. (NOTE: All photo’s shown within this document are POST Casey clean-up! The “original, pre-cleanup photo’s” are in my possession “for a rainy day” business wise.BTW, I noticed TPS is a member company of the Nexstar Network with a working Board of Directors of approximately nine or so. I also noted the Chairwoman is Tammy Ferris, small world indeed. Tim, what it all boils down to is this: I am tired of getting the run-around at TPS. The president of TPSdoes not need to check in with his staff to resolve these issues. You either make the right decision or you don’t. The time has come for you to step up to the plate as agreed, it’s that simple. Sincerely, Christopher

They were not only on time, they were a few minutes early! Tim did a great job thoroughly checking the unit, and finally found the issue: a wire in the basement. He restored power to the unit and explained what had happened. Then he evaluated the integrity of the parts, and found that the compressor needed to be replaced. I agreed with his assessment, so replaced the part. I have used this company before, and absolutely will again. They walk you through everything, explain everything thoroughly, and I've never felt pressured to purchase extra services or unnecessary parts. Highly recommend.

Arrived on time. Discussed a few common interests and then he began his work. Determined that the a/c fan was not at the proper setting so he reset it then went outside to clean and service the outside unit. He was very careful to put on protective footwear since it was raining and very muddy out. After completing the work we then discussed a possible solution to my sister-in-law problem of severely bent fins on their outside unit. He provided some tips and then left. I have been using this firm for some ten years and they have always been on time, friendly and willing to provide additional information and possible solutions to problems

I had Tim replace our old boiler a few years ago and have had them maintain it ever since. I had a lot of bids on the replacement and Tim was the most knowledgeable and competitive in price. I would not have considered using anyone else do the replacement and he did a great job. It was very old and I wish we had replaced it sooner, for peace of mind and the improved efficiency. They offered complimentary follow ups for a number of years following it, which was very nice, since that is important on a boiler. They also offer preseason specials for maintenance. This year's annual service was performed by a new person, but I was equally impressed with his knowledge of boilers. He spent a lot of time and in my opinion, went above and beyond a routine maintenance service. I hate paying the annual fee, however, it is well worth it for the level of service provided and my husband's peace of mind. Unfortunately, the business has grown so much that Tim doesn't do the service calls anymore-I always enjoyed seeing him. I have been able to contact him personally though, to discuss different plumbing issues. But I have had numerous other employees out for service over the years and all are very knowledgeable on boilers and personable. Tim has a strong emphasis on customer satisfaction. I highly recommend them for all plumbing, heating and air services.

Very prompt. The technicians were very courteous and professional. All their work was explained to me. I needed several replacement parts as preventative care and they explained why, what the costs were, and completed the work appropriately. I have always been more than satisfied with the job this company does. They truly care about their customers! Tim was the primary technician and he had an apprentice, Chris with him. Tim was an excellent instructor, and Chris demonstrated an eagerness to learn. The company should be very proud to have such dedicated employees. There was one slight problem in that the wire to the sensor was not reconnected, but a call to the company had the technician out to look at the problem and the situation corrected within 30 minutes. Excellent follow-up, and I am a very satisfied customer!

They came on time, did their work efficiently and quickly. Very friendly, wore booties to keep the house clean. They were both very courteous and professional. Receptionist making the appointment was very friendly.

After some initial problems with the first evaporator coil (which was replaced) everything has gone well. The system is working fine, is so much more efficient and quiet. During the first few days there were problems with a leaking evaporator coil, which would cause the temperature in the house to rise when the refrigerent got low. Tim and Tim did an outstanding job of getting out here to recharge the system (even during the middle of the night) until they could get a new evaporator coil and install it. You couldn't ask for better service from a HVAC company. I highly recomend them.

Our water softener wasn't filling. Problem Solvers service provider identified that the problem was not in the well/softener system, but an electrical problem (weak breaker). We discussed options, and it turned out that this service provider could do both plumbing and electrical work, so he performed the repairs we agreed upon. While he was there I noticed a sump pump was not working in the other corner of the basement. Service provider identified problem (clogged exterior drainage lines) and snaked out the line for me. Service provider also changed a filter in the softener for me, getting drenched in the process (sticking button did not stop water). He handled this mishap well, was very thorough in his explanations throughout the service call, let me know options and prices for handling issues, polite, friendly, clean....I was very pleased with this man's work, and his company.

The company was very accommodating in scheduling an emergency appointment. Receptionist was very friendly, and professional. The plumber had to spend a great deal of time (twice what he thought it would) getting the old faucet off yet he only charged what he originally quoted to me. The Air Conditioning Technician was equally professional, explaining every step of the way as to what repairs were needed.